The main responsibility of the comprehensive business post of ABC is to handle the basic business of ABC for customers and guide or receive customers. ABC's comprehensive business personnel will also provide customers with comprehensive services such as business consultation, complaints and collaborative transactions through telephone, fax, internet and SMS.
Agricultural Bank of China's comprehensive business post personnel need to have high business ability and be able to assist customers in handling related business. Engaged in the comprehensive business post of Agricultural Bank of China also needs to have certain affinity and service consciousness, be familiar with local and foreign currency payment and settlement business and related policies, and be familiar with computer operation.
The comprehensive business personnel of Agricultural Bank of China cannot replace other departments of Agricultural Bank. For example, if a customer needs to handle credit business, the comprehensive business personnel of ABC will ask the customer to fill in some basic information, and then submit it to the credit department of ABC or guide the customer to submit the materials to the credit department of ABC.
Agricultural Bank of China's comprehensive business posts are generally divided into four levels, 1 teller level is the highest, and 4 tellers level is the lowest, with different levels and different authorities.