Domestic banks accept US dollars. In some bank outlets, after receiving foreign exchange, the money is first left in the branch account, and the bank card is not directly credited, but the account holder needs to go to the outlet to declare foreign exchange; Therefore, the account holder can't find this foreign exchange by telephone, online banking, ATM or ordinary counter, and he needs to find the person in charge of foreign exchange affairs at the bank outlet to find this foreign exchange;

Let the account holder go to the branch where the account is opened and find the person in charge of foreign exchange in the branch;

You can ask the refund bank here to issue a refund notice and give it to the customer, so that the customer can check the current situation of the money at the account opening branch with the notice;