02 Ali announced investment must be over the mountain pass

And when Ali announced investment must be over the mountain pass, and directly with Heilongjiang Province after the strategic cooperation, many people are very surprised.

After all, a giant folded, a way to not see the effect, everyone almost lost confidence.

But I think that in the current economic environment in China, Ali is the best person to challenge the problems in the northeast.

The story starts in Zhejiang, where Ali originated.

03 Digital Zhejiang: "run the most once"

At the end of 2016, the "run the most once" reform was first proposed in Zhejiang.

The idea is vivid and direct, and the administrative effect of the reform has been widely praised by the public, so soon, the concept of "most run once" went out of Zhejiang, and all provinces and cities began to learn.

Many people don't realize that behind the "most run" is the effort of countless people.

At the end of 2016, "the most run" was first proposed in Zhejiang, from top to bottom are very important, many departments also cooperate with the full range of reform.

But in April 2017, the then mayor of Hangzhou, Xu Liyi, had made an unannounced visit, and he experienced the company registration, provident fund withdrawal and other four things to handle in the capacity of an ordinary citizen, and the results were not successful.

Said "most run once", the result of the mayor himself, four things all ate the closed door, which makes many people shocked.

After the unannounced visit, Mayor Xu Liyi quickly convened the Office of the Municipal Editorial Board, the Municipal Audit Management Office and other 13 functional departments, specializing in unannounced visits to the video turned out, a careful study to find the crux.

Eventually, they found that the problem is not that the policy is not implemented, nor is it that the government staff is slacking off, but rather that the data between the various departments of the government does not make sense of the mechanism of the problem.

For example, Mayor Xu first experienced company registration.

He took the thick application materials, ran up to the fourth floor, took a number, queued up, consulted, and declared online. As a result, half an hour later, due to the strong policy, complex process, coupled with the materials are not complete and failed to close on the spot.

To the Citizen's Home Provident Fund window, Xu Liyi took the initiative to accompany Mr. Gao, a worker in Hangzhou, for the provident fund withdrawal business, found that this business, although simple, but the need to open a proof of homelessness.

Mr. Gao meets the conditions for proof of homelessness, but the problem is that the Citizen's House can not open the proof of homelessness, can open the proof of the real estate archives are located in Kaiyuan Road.

Such an embarrassing situation that Mayor Xu could not help but ask: "The phenomenon of foreign homeless households withdrawing their provident funds is so common, why can't the interdepartmental data be networked?"

(Secretary Dakang: I am also very desperate ah)

Mayor Xu's question hit the nail on the head, thus lifting the real secret of digital government.

Often, people think that "running the most" is a result of the government cutting down on the process, but in fact it's not, and there's no shortage of security processes.

The real mystery of the "most run" is that the public run less, but the data run more.

In the past, we need to personally run to do a variety of proof, after the data network, it is long legs automatically run.

And how to use the data to run instead of people running legs, this issue is the "most run" reform in a major problem.

Ali is this debut, as the first domestic cloud service provider, they have a very advanced understanding of the interoperability of the system and data synergy and practice.

Based on AliCloud's self-developed Feitian operating system as the underlying computing platform, Ali provided the Zhejiang government with a hybrid cloud technology model support.

The specifics are too high-end for us to skim over

This largest government cloud in China breaks down the information silos between departments and accelerates the integration and ****enjoyment of public ****data utilization.

Alibaba also moved the office scene of the staff of the Zhejiang Provincial Government to the phone. Public officials on the nail office system, work can be directly on the nail. This system, known as the "Zhejiang government nail".

The government system through the AliCloud collaboration, the staff through the Zhejiang political nail collaboration. "The most run once" to promote the lack of information, less proof, various departments to run back and forth in a variety of cases, this find a breakthrough.

This reform has accumulated a lot of experience for Zhejiang and Ali, and the idea of digital government is really shaping up in practice.

04 digital government upgrades: do not run once

When everyone is still stuck in the study of the "most run" model, Zhejiang and from the "most run", evolved into the "do not run once". -

What does it mean to not run even once?

When you open Alipay, search for "浙里办"

Click on the associated documents, you will find that all the documents, a variety of birth certificates can be directly online

Need, just you blink to face verification.

(It took ten seconds to authenticate the four certificates)

This online certificate, also has the same legal effect, can be directly downloaded and used

Originally, you also need to run at least once to prove that now a time do not have to run, the back of the digital technology to bring the process improvement.

Due to the development of facial recognition technology, the original "prove that I am me" such a troublesome process can be completed directly in 10 seconds. The system can quickly confirm the user's identity, so that it can interface with the data of various departments in the background and quickly issue a certificate.

When you bind your own "electronic social security card" online, you can also use it directly on your cell phone at offline pharmacies and hospitals, and support the settlement of medical insurance. Even if you forget to bring your physical health insurance card, you will be able to see the doctor and buy medication.

In addition to connecting to the health insurance system, the electronic social security card is also connected to Alipay's own health care system, for example, now, you can search for registration in Alipay, and then in the small program, you can directly use your social security card to register for an appointment.

This means that in the future, you no longer have to wait in a long line to register for a doctor's appointment, nor do you have to wait in a long line to pay for your medication, but you can pay for it all directly online.

05 not to ask for "people"

Here, the mystery at the beginning of this article can finally be unraveled.

Why I think Ali is the best person to challenge the Northeast's woes right now.

They have the digital technology themselves, and they have experience working with the digitalization of Zhejiang.

The dilemma in the Northeast is that it's hard to get things done, it's demanding, and the high administrative efficiency is overwhelming for many.

It even gave birth to well-known cases like JQK.

In 2016, the State Council to promote private investment special inspection third inspection team on-site visits to 22 enterprises in Heilongjiang Province, and from Harbin, Daqing, Qiqihar, Mudanjiang and other places in the 90 private enterprises, industry associations (chambers of commerce) on behalf of the government departments concerned to discuss, some enterprises in the reaction to the local problem graphically described the " JQK" set.

J is to say that the local government in the investment negotiation stage, the commitment of the sky, the first enterprise "hook" to live; "Q" refers to the introduction of enterprises, put somewhere "circle". "up, the government's previous commitments are not honored;" "K" is that, after the commissioning of the enterprise, the relevant departments often come over to "mooch", and finally the enterprise may be "KO K" means that the enterprise may be "KO" in the end.

Involving investment promotion departments, business management departments, and even government regulatory departments, from top to bottom, all links are not spared. This means that the problem could be all-encompassing and holistic.

But with the technological innovation of digital government, these phenomena can be avoided, because it is not a department that changes, but the whole mechanism.

Take the example of buying train tickets in the past by asking for connections.

In the early years, train tickets were difficult to buy, either by queuing up in the early morning or by asking for connections. In this case, the social model of acquaintances in the Northeast is even more extreme, many tickets go out of the relationship, you do not have to rely on the relationship, it is difficult to buy tickets.

And whether you're trying to crack down on ticket scalpers or tracking down connections who sell tickets, it's a lot of work.

But when 12306 came along, all of these problems simply disappeared.

12306 backstage docking Ministry of Railways database, the front directly to the user's cell phone, there is no need to go through the local ticket salesman that a card, from the process directly to eliminate the problem of the ground point of public officials to eat and take. The first thing you need to do is to get your hands on a cell phone to buy a ticket.

(Of course, 12306 doesn't mean that buying a ticket from here on out will be a complete no-brainer, and in the case of the Spring Festival, when there aren't enough tickets, you'll have to go to your phone to get them.)

And then there's the problem of administrative issues such as birth certificates.

In the past, many people reflected, to go to the Northeast is the most afraid of the work, do not trust the relationship between the staff simply do not give the work, the official media has also repeatedly criticized the Northeast staff work attitude by name.

But through the "Zheli Office" such a digital government system, you can directly on the cell phone to complete the identity verification, rapid processing of birth certificates, in the countryside demobilized soldiers certificates and other documents. No need to face the staff of the government hall.

Thanks to technology, many government processes can be re-engineered. Whether it is a corporate office, or personal errands, whether it is to buy a ticket to see a doctor or to do a variety of certificates, the administrative difficulties of the Northeast Office requirements, can be fundamentally solved

- - Directly digitized processes, you do not have to go to the staff begging to do things.

The idea of digital government to the Northeast magic spell, and not like the old way of relying on the inspectorate to catch the supervision and anti-corruption gopher.

Rather, it is a fundamental change in the process, the enforcement of rights into the "data cage"

He may not be able to directly solve the dilemma of the lack of talent and capital of local enterprises, but can be very quickly and effectively solve the situation in the past to carry a chicken to the office. The latter is often the most common problem encountered by the general public.

When these small problems are solved one after another, the lack of talent less investment in the situation, will slowly reverse.

06 A New Digital World

The digital government can change, not only the experience of the people difficult to do, but also a great solution to the problem of tired public servants.

A typical example is the anti-Taiwan, this year's No. 9 typhoon "Lichima" appeared,

Zhejiang coastal municipalities have quickly started preventive measures. The biggest difference with previous years is that this year, the direction of the typhoon is the whole "master". The 12.1 million public officials in Zhejiang can be viewed in the "Zhejiang political nail" at any time, anywhere.

In addition, traffic information, resettlement sites, power repair and other precautionary measures are all available. 7 August afternoon, Taizhou City, held directly on the nail defense of the 9th typhoon "Lichima" video deployment will be formed from the top to the bottom of the defense of a united front.

Various departments in other places are also getting ready quickly.

In the past, it would have taken a lot of manpower and time for the Meteorological Bureau to issue a report, for the municipal party committee to pay attention to it, for documents to be issued, and for it to reach the village cadres one by one. Grassroots personnel also have to write countless after-reading reports, but now, it only takes a second to complete, and the information is straight to the point, there is no conveyance of the situation of going out of shape. This communication efficiency is completely unimaginable in the past.

In my opinion, a mature digital government changes more than just the experience of the people, it has to be able to solve the current plight of many public officials.

That's the key to treating both the symptoms and the root causes.

07 Everywhere in the Northeast

Why?

Why? Because in the past, we are often accustomed to putting the blame on the government for the difficulty of doing business on the inaction of grassroots civil servants, such as the Northeast, a variety of discussions have focused on the attitude of the public servants to complain about the work.

We all feel that as long as the public officials do a good job and correct their attitude, all the problems can be solved.

This idea is not quite right.

Recognized as a very good government work in Shanghai as an example

Login to the "Shanghai, China" government portal, the "online government hall" all the personal errands collected down to do a statistic, we found that **** there are sub-sections of 26, including birth, adoption and childcare. We found that there are 26 columns, including childbirth and adoption, education and research, social security and other types of business projects *** 465. The materials required for each project are analyzed article by article, and the statistics show that 142 projects do not need to pass materials between government departments, and the clerk can directly provide their own materials; 278 projects need to pass materials between government departments.

Two-thirds of the items require inter-departmental cooperation, which means that no matter how enthusiastic the public officials are and how much they want to help you, you are required to provide documents from other departments.

And when you come to the door to do something, because the grassroots public officials themselves can't confirm your true identity, you often need to bring enough documents to prove your identity, in addition to the form to do the job. This ultimately leads to the need for you to bring a whole lot of proof to run back and forth between various departments, and is the source of all kinds of "prove I'm me" weirdness.

So, a lot of times, you can't blame everything on the attitude of the public officials, not that they want you to run, but from the past, when the data is not available, the dilemma of the mechanism, the dilemma of trust.

Many people have not noticed that the Chinese government is a typical "big government" when it comes to the efficiency of public officials. Unlike the "small government" mechanism in the West, he is closer to the traditional Chinese concept of a single-handed big head. The reality is that the government takes care of all aspects of people's lives and actually takes on a lot of extra work. For example, the Chinese police station, he not only has to control the thief, but also to control the lost children, lost pets, lost wallets and cell phones, and even the husband and wife quarrel we are used to call 110. Chinese police, the actual bear far more than just catch criminals to maintain law and order duties, or the whole grassroots order guardian.

If you can't fundamentally establish an efficient and transparent government mechanism to improve administrative efficiency and reduce the pressure of government, the phenomenon of difficult to do business with the authorities is almost inevitable. Hoping on the selflessness of public officials will not solve the problem.

Behind the surface of the difficulty of the people, the essence is that along with China's rapid urbanization over the years, a large number of people are pouring into the city, and the past grass-roots administrative mechanism is difficult to afford such a large number of new urban population, long-term overloaded operation.

We need to see the plight of the Northeast, but we can't just focus on the plight of the Northeast, and I believe there are many other places like the Northeast.

08 A New Era

In 1994, Beijinger in New York was released, and the play vividly depicted the world's most prosperous metropolis, New York.

For that generation, New York and Manhattan meant wealth, ideals, and even paradise for many. Whether in terms of lifestyle or values, people with open eyes looked to New York and other world cities as benchmarks.

Over the past few decades, domestic urban planning has also been based on this concept, both in terms of urbanization and now in terms of urban agglomerations, which are based on foreign experiences and theories.

But time has come to the juncture of 2019, and for the world today, China is already the world's second largest economy, with a per capita GDP of $9,800 in 2018, very close to the international average of $12,000. And China's annual economic growth rate is still maintained at a high rate of 6%. According to this speed, another ten to twenty years of development, China is certainly a developed country, and must be the world's largest economy.

Along with all of this is the dramatic urbanization process and the rise of the world's largest urban agglomerations. So far, China has 16 cities with populations of more than 10 million. In addition to the north, Guangzhou and Shenzhen, Chongqing, Chengdu, Wuhan, Hangzhou and other cities have populations exceeding 10 million.

By way of comparison, New York has a population of just 8.51 million, London has 8 million, and Paris has a little more, at 10.41 million.

This means that the population of the new first-tier cities of Hangzhou, Chengdu, and Wuhan, not to mention North, South and South China, has surpassed that of the foreign megacities.

How to efficiently govern a 10 million metropolis, and how to deal with a 10 million city cluster industrial belt, has become a problem in front of everyone, and in this piece, there is no reference in front of China.

China's urbanization process continues, and the Chinese government is typically a big, paternalistic one, with all sorts of chores to do.

How to fundamentally establish an efficient and transparent government mechanism that can improve administrative efficiency, ensure standardized supervision, and satisfy millions of people is a question we have to answer in this new era.

Digital government is the first answer to this question, and his significance may be remote from our imagination.

After decades of learning by following, we are trying, for the first time, to open the door to the times.

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