In the rapid development of urbanization today, the social structure of the differentiation and diversification of interests and needs of social governance has brought great challenges. However, under the influence of rough management thinking in the administrative field, many local governments are accustomed to applying a general and vague approach to social governance, which is manifested in superficial management, low degree of standardization, and lack of work in place, leading to problems such as "more or less the same" and "the last kilometer" that remain unresolved for a long time. As a result, problems such as "about the same" and "the last kilometer" remain unresolved for a long time. This makes the government both invested in the cost, but can not reap the expected results of governance.

Meanwhile, we have entered the era of "experience politics". The prominent feature of "experience politics" is that, first of all, the public **** services provided by the government to meet the needs of the people, the actual effect of good or bad, the object of judgment is the people, the people according to their own experience to judge. Very often, although some leading cadres with high education and strong ability, often "5 + 2", "white plus black", do a lot of work, but also achieved very impressive results, but often hard work is not good. The main reason for this phenomenon is that although we have done a lot of work, we have not been able to properly understand and improve the experience of the public, and the user experience of the people is not good. Secondly, people's experience is more "trivial". The people's experience is more y rooted in whether or not the minor issues and injustices in their own homes have been resolved. Because these things are the people's own family matters, this experience or pain is very strong. Maybe it is a small thing for some departments to make the public run the wrong way once or twice more, but the public's feelings about such small things are much deeper than their feelings about gdp growth. Therefore, the government to do a good job in the big things at the same time, pay more attention to the masses of small things, so that the masses have a better experience, is an important task of the current government.

The Fifth Plenary Session's proposal to "promote the refinement of social governance" is precisely to change the previous crude and empirical management thinking and improve people's lives by making social governance "fine" and "small". The government is also trying to improve the experience of the public by making social governance "fine" and "small".

Second, accurately grasp the basic connotation and requirements of "social governance refinement"

The concept of "refinement" was first put forward by the Japanese enterprises in the 1950s, and then extended to the enterprises and even the government management in other countries. The concept of "refinement" was first proposed by Japanese enterprises in the 1950s, and has since spread to the management of enterprises and governments in other countries. Refined management is a management style that makes each unit of organizational management precise, efficient, collaborative and continuous through the systematization and concretization of rules and the use of procedural, standardized and data-based means. Compared with the traditional rough and empirical mode of social governance, refined social governance requires that on the basis of full respect for scientific laws and the use of information technology, it achieves precise research and judgment of social risks, precise response to social needs, and precise regulation of social conflicts, and thus promotes the modernization of the governance system and governance capacity in the social field. It should be emphasized that the "refinement of social governance" should not be limited to technological changes such as process reengineering and structural optimization for the purpose of pursuing efficiency, but should also advocate humanistic care in the process of governance and the pursuit of a better and more refined state of life. The refinement of social governance is a combination of rigid management and flexible services.

There are three basic requirements for the refinement of social governance: first, the conversion of "loose" governance thinking. Refined governance does not pursue subversive reforms, but focuses on the deepening of subtle content and ways to improve, in order to achieve a higher level of governance state accumulation. At the same time, to overcome the shortcomings caused by the "official-oriented" thinking of being responsible to the top but not to the bottom, shaping the concept of service, attaching importance to humanistic care, and taking the realization of "people's" needs as the starting point and ultimate destination of public ****policy making and social management, to improve the people's user experience, and to achieve the "people's" goal of "humanistic care". The user experience, to do "not to good small but not do". Second, the details of management services. Requirements for social governance to do "fine", "small", closely around the people, that is, around people's lives, the quality of life to do articles. "Doing fine" means that social governance starts from people's daily life; "Doing small" means that social governance focuses on small problems, that is, starting from small things, such as old age, community security and community environment. Third, standardization of the implementation framework. This is the key to the refinement of the government's social management, there are standards to make the work of managers and service providers clear, in order to implement the concept of detailed management through specific operational norms to the level of practice, in order to provide effective supervision of the management of the behavior and the effectiveness of the service and the basis for evaluation, and to promote the effectiveness of the governance of the continuous updating.

Overall, the refinement of social governance requires both the provision of universal standardized services and the provision of personalized services for special needs, which puts forward a double demand for the detailing and standardization of management and services.

Third, efforts to promote the refinement of social governance

To implement the requirements of the "refinement of social governance" put forward by the Fifth Central Committee, first of all, we must change the concept of top-down vertical control to pay attention to the grass-roots level of collaborative governance, highlighting the grass-roots people's needs-oriented, so as to achieve the center of gravity down to the lower level, sinking, security down to the lower level; Strive to achieve "the last kilometer of service to the masses", so that the masses "less a trip, less a threshold, less a procedure", to bring the simple to the masses, leave the complex to the government, so that the masses have a better customer experience in the small things at home. Conceptual innovation is the source of social governance innovation, to pay attention to the "culture of details" of the administrative philosophy and governance thinking as a series of technical, standardized, detailed social governance prerequisites.

Secondly, from the perspective of management and service standardization, we can eliminate unnecessary administrative affairs and processes and simplify administrative procedures; form a uniform operating standard that compels all departments to accept the format and standardization, and facilitate standardized administration; and establish an information interconnection platform to break the information gap between the various parties involved in the governance, and to reduce the cost of communication. In this regard, Chancheng District, Foshan City, the implementation of the "one-door" service is a good attempt.

Then again, the grassroots society to play the advantages of the front line of social innovation. For the current social governance of the vertical depth is insufficient, the service is difficult to put in place the problem, you can use the grassroots to carry out a limited cost of "trial and error" way to stimulate the creativity and enthusiasm of the civil society, and continue to try, adjust, and gradually improve the loopholes in the current social governance. Focusing on the role of community committees as a link between the upper and lower levels of the community; and the role of community mass organizations in coordinating horizontal communication.

Of course, social governance refinement can be implemented in more areas. For example, the implementation of standardized process re-engineering in the areas of public **** safety, food and drug supervision, through detailed institutional arrangements, scientific prevention of risks in each link; on the basis of relatively mature regional and industrial comprehensive management information platform, increase the integration of data, improve the level of intelligence, to create the "Internet ＋" the New model of social governance. The refinement of social governance is a process of continuous promotion and improvement, which itself implies the concept of continuous innovation, coordination and **** enjoyment of social governance.