Intelligent online customer service has the following characteristics:

High degree of intelligence: intelligent customer service system can automatically respond to customer inquiries, identify customer needs, and improve customer satisfaction.

Saving personnel time: intelligent customer service system can automatically assign customer inquiries, quickly respond to customer needs, and improve customer conversion rate.

Reducing operating costs: Intelligent customer service system is able to reduce manual intervention, lower labor costs and improve work efficiency.

Increase communication opportunities: Intelligent customer service system can provide 24-hour uninterrupted customer service, increase communication opportunities with customers.

Intelligent auxiliary seat: Intelligent customer service system can provide intelligent auxiliary seat, reduce staff training costs, improve customer conversion rate.

Multi-channel access: Intelligent customer service system supports multi-channel access, such as web pages, WeChat/app and other multimedia channels, which makes it convenient for customers to inquire about problems anytime and anywhere.