China Academy of Information and Communication Research released a white paper on the development of AI framework (2022), pointed out that AI helps the current economic society into the era of intelligent economy. The world is entering a new generation of information technology-driven development of the remodeling period, artificial intelligence (AI, ArtificialIntelligence) as one of the important technology, the activation of the real economy has a spillover driven by a strong "goose effect", the construction of national scientific and technological influence has a pivotal significance. Significance. Investing in the development of AI infrastructure will provide strong traction for the development and growth of China's AI industry and the flourishing of the digital economy. DynaShield has joined forces with the Supreme Court to create 12368, a comprehensive and intelligent rule of law service program that promotes the integration of litigation service platforms. Mr. Zhou Qiang, President of the Supreme People's Court, pointed out in his 2021 work report that he would open up channels of communication with public opinion, and help the public to handle litigation matters by relying on the 12368 litigation service hotline's function of one-stop-shopping.

Qian Xiaochen, president of the Supreme Court's filing division, pointed out that the people's courts have basically built a one-stop multidisciplinary dispute resolution and litigation service system, and that they fully rely on the widely known advantages of the 12368 litigation service hotline, and that, on the basis of the original query and consulting functions, they promote the realization of the "No. 1 through the office" service, and give the hotline a substantive function to do business.

In March 8, 2022, the Supreme People's Court submitted to the Fifth Session of the 13th National People's Congress for consideration of the work of the report, there is such a set of data people stop: 24-hour service, so that the masses to handle litigation matters "zero time difference". 739 courts launched 24-hour litigation services. 12368 hotline to play the role of litigation "total customer service", "one through the office" substantive handling of litigation matters, the average daily number of calls received by the masses 21 million.

21,000 times, to help resolve claims 7,651,000, the public satisfaction rate of 96%.

No.1

What is 12368?

The People's Court 12368 One-Touch Litigation Service Platform is a new generation 12368 One-Touch counseling service platform developed by DynaShield Data and the Supreme People's Court, combining the advanced experience of court hotlines around the country and the research results of key national research and development topics. The platform is designed to be used by all the courts in the country.

The platform takes the fourth generation of full-scene call centers as the construction template, with intelligent voice, virtual seats, and knowledge base of litigation services as the auxiliary support, integrating the hotline, network, and the window of the three major consulting services entrances, and realizing litigation consulting services integration, centralization, and intellectualization.

12368 litigation services are characterized by one call-in, one call-out, national area code-free transfer; hotline + network consulting to achieve the Office of the network line data fusion + intensive management; 12368 litigation services, the eight through the Office of the full enhancement of the ability to do; knowledge, data, AI three platforms to enhance the quality of the 12368 service comprehensively.

No.2

What is the problem that 12368 solves?

12368 makes the court business "one-stop" no longer a problem

Previously the litigation service The hotline for the general public, there are four low status quo: low connection rate, low satisfaction, low awareness, low intelligence. There is a large number of missed calls from the public, unable to answer questions in real time, not enough social publicity, difficult to assist the work of the sitter and other issues. For the people's courts, there are also three shortages and two high problems: the lack of data **** enjoyment, the seat query information is inconvenient. Lack of work order referral mechanism, the service is not closed loop. Lack of real-time service supervision and quality control mechanism, can not effectively guide the work of the seat. High personnel costs, high legal literacy requirements, high turnover of personnel. High management costs, the seat scattered management is not intensive, service resources are not balanced and other issues. In the face of these problems, can the advanced technology of artificial intelligence play a greater role?

In order to further improve the informationization of litigation services, specialization, standardization level, expand the depth and breadth of litigation services, to complete the "one-stop" multi-disciplinary dispute resolution and litigation service system construction goals, 12368 litigation service platform using big data and artificial intelligence technology, to promote the realization of 12368 The 12368 litigation service platform uses big data and artificial intelligence technology to promote the realization of the 12368 hotline "one through the office", 12368 unified call-in, unified call-out. Service to the public, service to the community and service to the judge case, service trial management organic combination of court business one will no longer be a problem.

12368 realize

"People have to call, the court in real time should"

The masses to receive the court number unified The 12368 is a unified call-in and call-out from 12368, which is recognizable and strengthens the authority of the court, and to some extent avoids telecommunication fraud in the name of the court's phone number. Parties or lawyers on behalf of the court by dialing 12368 will be able to carry out all the litigation business consulting, inquiries, appointments, service pre-acceptance as well as handling, so that "the people have called, the court real-time response" has become a reality. The cumbersome procedure of dialing the area code and replaying can be directly accessed to any court in the national area code-free transfer platform, which also makes the 12368 litigation service hotline more convenient and warmer.

12368 Work Order Report Referral

Makes it so easy to contact the judge

12368 Hotline receives a call from a party, and then records the caller's and the party's demands and generates a work order report. Generate a work order report, through the court network software and cell phone text message form sent to the judge, the judge in the prescribed time limit to reply to the processing, the sitter synchronization will be the judge to reply to the content of the parties through SMS. To solve the problem of the parties to contact the judge difficult to give a proven program, more judges and litigants to set up an unimpeded "communication bridge" between.

No.3

What are the functions of 12368?

Technology + products, so that the technology outside the industry to play a greater imagination, so that the litigation crowd to share the dividends of technological development, into the digital lifestyle, this is DynaShield's "12368" of the original intention.

12368 One Service:

Basic Inbound Functions

(1)Nationwide Area Code-Free Networking:12368 v. Service Platform can be used as a nationwide unified dispatch center, and it can be used to transfer calls nationwide by joining the network. As of January 2021, the Supreme Court, Tianjin, Hebei, Liaoning, Jilin, Heilongjiang, Anhui, Jiangxi, Shandong, Hubei, Hunan, Guangxi, Hainan, Chongqing, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Corps and other 20 provinces and municipalities into the 12368 v. service platform.

(2) Contact the judge through the 12368 number, and there are two ways to contact the judge: through the intelligent voice in the case query to contact the judge; and by dialing the number to apply for manual service transfer.

(3)Court paging of different types of internal numbers are displayed externally 12368, whether it is a judge (12368 + 6 + Number) or a judge's assistant or IP phone to the masses are displayed 12368, through the standardization of the number of unified intelligent platform scheduling.

The following figure is 12368 call and intelligent Q&A

Service flow diagram:

12368 second service:

Telephone hotline interview

In addition to meeting the 12368 basic call-in function, the 12368 v. Service platform also supports the transfer with the lower courts on the same platform, and supports the platform outbound and intelligent outbound services.

12368 Third Service:

Network Consultation

12368 v. Service Platform supports real-time consultation of case-related people through multiple channels such as computers and mobile, including manual and intelligent consultation, which reflects the strong service support capability of 12368 platform. The 12368 platform has a strong service support capability.

12368 four services:

Mass Consultation & Seat Reply

12368 platform in the reply to the consultation page to be able to see the classification of the contents of the consultation that is the report of the work order and the report of the different states waiting to be dealt with, such as processing, auditing, viewing, reminding Reminder, audit, flow judge processing (dispatched orders) and other states.

So the 12368 platform can not only collaborate with the court and the judge for business processing, but also trace the whole process.

12368 five services:

Quality Control Center & Query Center

12368 service platform is also able to call records, network consulting records and the content of the work order for quality control, and pre-set the quality control standards for the Supreme People's Court quality control standards. The company's business is also a major player in the market, and the company's business is also a major player in the market, and the company's business is also a major player in the market. Through the quality inspection mechanism to enhance the quality of 12368 service, while closely following the Supreme Court No. 1 through the Office of the work of the standard requirements for rectification to ensure service compliance.

12368 v. Service platform can also support the Supreme Court unified platform case query, implementation of the query, petition query, mediation query, preservation query, delivery query, identification query, lawyer certification of eight services. At the same time also supports the Internet query: case, implementation, mediation, preservation, service, identification, lawyer certification.

12368 six services:

Knowledge Center

12368 v. Service platform knowledge base for the Supreme People's Court Knowledge Base and the Beijing Higher People's Court Knowledge Base and Small Law Knowledge Base Joint Knowledge Base not only to provide the standardized answer to the question of the caller's claims, but also It not only provides standardized answers to the caller's questions, but also supports services such as searching within the knowledge base module and litigation consulting in intelligent voice. The existence of the knowledge base not only reduces the quality requirements and training costs of the agents, but also ensures the consistency of the answers throughout the whole process of the omni-channel, which helps to improve the experience and quality of the caller's service.

No.4

What are the core strengths of 12368?

12368 one call in one call out

Nationwide area code free transfer

12368 v. Service platform supports the transfer of people's court landline phones and personal terminals through the 12368 number, people can dial 12368 to contact judges and clerks. The people can dial 12368 to contact the judge, the clerk, etc.

12368 v. Services platform supports the people's courts to contact the parties through intelligent IP phones, 12368 platform softphone, personal terminal telephone assistant APP and other channels with a unified 12368 outbound call number, to solve the problem of the court's external service number is not unified, as well as the privacy of the judge's number leakage and other issues.

12368 v. Service platform easy to operate, the people do not need to add the area code can dial the corresponding line. The parties can access the litigation service hotline of the People's Court of any region through the intelligent voice navigation service, and carry the number to the corresponding court for litigation service.

12368 litigation service matters through

Comprehensively enhance the ability to do business

12368 litigation service platform can be completed with the trial system, mobile micro-court, mediation platforms, service platforms and other information systems of the total docking and integration will be in the original litigation consulting, cases, implementation, letters and visits and other services based on the new increase in service, mediation, preservation, identification, road traffic, lawyers and other six categories of inquiry services.

And in the coordination of the parties to deal with matters, the parties to contact the judge are unified through the 12368 platform work order report flow and 12368 internal telephone transfer, can realize the whole tracking supervision, the platform also added the satisfaction of the return visit and evaluation function, can comprehensively enhance the 12368 ability to do business and the quality of service.

12368 network consulting services

To realize the Office of the network line data integration and intensive management

12368 will unify the people's court network platform consulting portal into the scope of the service, that is, the access to the mobile micro-court, litigation services network, lawyers' service platform and other business The system's network consulting, can through the data resources *** enjoy for the consultant to provide exclusive services.

At the same time, the 12368 service platform also integrates the service hall consulting entrance, promoting online and offline unified service, and realizing the intensive management of all consulting services.

12368 Intelligent Litigation Service Platform

Comprehensive Functionality, High Intelligence

12368 Intelligent Litigation Service Platform has a big advantage over its peers, such as comprehensive functionality, and it currently provides intelligent voice services, intelligent Q&A services, and intelligent network consulting services.

The 12368 Intelligent Litigation Service Platform has more advantages compared to its peers, such as more comprehensive functions, currently providing intelligent voice services, intelligent Q&A services and intelligent network consulting services.

Intelligent voice services in the reflection of the length of time, multiple rounds of questions and answers, etc. are excellent; intelligent Q & A services relying on the perfect knowledge center, in the answer to the question as well as the satisfaction of the performance of excellence; intelligent network consulting services, to provide round-the-clock intelligent consulting services, convenient and fast.

12368 Intelligent Litigation Service Platform

Deployment and implementation of a comprehensive and low-cost

12368 Intelligent Litigation Service Platform is currently in the Supreme Court of the realization of the national case query, implementation of the query, the petition query and the CoCall data docking in the ground. In the process of implementation, only the telephone line needs to be docked with the operator, and the business system relies less on docking.

At the same time, under the premise of meeting the data convergence and business requirements of the Supreme Court's Litigation Service Guidance Center, the construction and implementation costs are lower than the market average, and the price is friendly and affordable.

The People's Court 12368 litigation service platform, as a result of the construction of political and legal intelligence, has made its mark during the new Crown pneumonia epidemic, and the existence of online consultation, contacting the judge and other functions have contributed to reducing the risk of infection and reducing the pressure of the epidemic, and it is one of the leading legal AI solutions .

No.5

Landing Practice Cases

12368 v. Service platform in 2020 to complete the landing practice in more than 20 provinces, the market share reached 84.8%, in the supreme people's court, tianjin, hebei, jilin, heilongjiang, shandong, henan , Hunan, Guangxi, Hainan, Chongqing, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Corps and many other courts deployed.

The Supreme People's Court's landing service includes a hotline platform + a full range of services from the seating team, with a cumulative total of 4,035,000 person-times of service; a cumulative total of 738,000 work orders; and a cumulative total of 44,500 cases of contacting a judge.

Today, we are in a wave of digitalization, all industries are in the technological upgrading, technology iteration will also promote the industry's own mode of change of the stars. Science and technology can play an unimaginable role in different social sectors, and continue to promote the output of sustainable social value.

Technology empowers judicial litigation services, making the results of justice benefit the general public. DynaShield has always been user-centric, adhering to the concept of "one center and three users, so that the legal AI everywhere ", continue to study advanced technology, continuous innovation and research and development of products, and three-dimensional expansion of the use of judicial service products scene and function. I believe that in the science and technology and the law hand in hand, can better practice the concept of wisdom rule of law, *** building the rule of law in China!