1, the national tax hotline: 12366

2, the General Administration of Taxation 12366 Shanghai International Tax Service Center was established on January 12, becoming the General Administration of Taxation 12366 Beijing Tax Service Center after another national tax service center , so far, the tax department 12366 tax service system construction has been completed the layout of the two national centers.

3, the big data analysis report of the taxpayers' consulting needs of the State Administration of Taxation shows that in 2015, taxpayers initiated consulting needs ****39,288,900 times to the national 12366 hotline through the telephone, website and other channels, including 39,252,600 times of telephone consulting.

4. On November 7, 2016, Chongqing State Tax 12366 Electronic Taxation Bureau was in full operation, and taxpayers could, without leaving their homes, initiate business applications to the Electronic Taxation Bureau through the Internet platform to handle matters such as tax payment and ticket collection. This is the Chongqing Municipal State Taxation Bureau to deepen the reform of the state tax, local tax collection and management system, relying on the "Internet + Tax" to create a comprehensive online tax convenient service platform.

5. Statistics show that as of 18:00 on November 7, through the Chongqing State Tax 12366 Electronic Taxation Bureau, the real name of the registered taxpayers 11,205 households, bound to a fixed business 4,906 households; to handle the invoice business 5,268 times, of which, on behalf of the opening of ordinary invoices 3,332 times, on behalf of the opening of VAT invoices 461 times; to claim the VAT invoices 99 times, to claim 150 times ordinary invoices. The number of general invoices issued was 3,332, while the number of special VAT invoices issued was 461.

6, 12366 hotline acceptance scope

(1) the national tax system tax policy, collection and management procedures and other tax-related business consulting.

(2) Tax-related inquiries on the basic information of taxpayers under the jurisdiction of the national tax.

(3) Reporting of general tax violations under the jurisdiction of the State Tax (including reporting of invoice violations and tax registration violations).

(4) Complaints by taxpayers who are dissatisfied with the service attitude of the staff of the tax authorities.

(E) taxpayers are dissatisfied with the tax authorities and their staff and the quality of service complaints.

(F) taxpayers believe that the tax authorities and their staff in the performance of their duties to violate their legitimate rights and interests and complaints.

(vii) the rationalization of the tax authorities in the standardization of administrative law enforcement, improve the quality of service and other aspects of the comments and suggestions.

(viii) other matters that should be accepted according to the regulations.

7, 12366 Hotline acceptance requirements

(a) invoice violation report: need to provide proof of purchase and sale behavior has been the real occurrence of effective vouchers or evidence.

(B) tax registration violations and other general tax violations reported: need to provide the name of the reported person, address, tax violations clues and other information.

(C) tax service complaints: need to provide the name of the unit being complained about or the name of the individual being complained about (or job number, position, etc.) and their work units, the complaint request, the main facts and reasons and other information.

(d) Opinions and suggestions: need to be provided in accordance with the provisions of the specific content of the reflected issues or things and specific rationalization of opinions and suggestions.