Complaints against China Telecom can call the Ministry of Industry and Information Technology's 12381 phone number. The 12381 is a public ****service telephone platform that provides external government information services in the name of the organs of the Ministry of Industry and Information Technology, and mainly accepts and handles the public's inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology by means of artificial telephone services and messages from the minister's mailbox.

12381 will integrate all the existing external public **** service telephone numbers of the Ministry of Industry and Information Technology organs, and realize the "one-stop" service of the external public **** service telephone numbers of the Ministry of Industry and Information Technology in accordance with the principles of unified acceptance, handling by responsibility, unified reply, unified supervision and unified evaluation.

12381 related services:

1, early warning SMS: the system can be based on the public security organs to provide the number of cases, the use of big data, artificial intelligence and other technologies to automatically analyze the discovery of potential victims of the user, and through the 12381 text messaging port the first time to the user to send early warning SMS.

2, an important reminder: the Ministry of Industry and Information Technology and the Ministry of Public Security to remind: received from 12381 SMS, you may be fraud.

3, accept the text message: when the user receives the 12381 fraud-related warning to discourage the text message, that is suffering from network fraud, you should be more vigilant, to stop contact with the text message prompted by the number of fraud-related, timely termination of contact with the fraudsters or to stop payment of funds, and effectively reduce the risk of being fraudulent.

The above content reference Baidu encyclopedia-12381