When placing an order at the same store, the same delivery address and the same time in Meituan, the delivery fee for the member account is 6 yuan, while the delivery fee for the non-member account is only 2 yuan, which will be reported to the customer service. After that, the customer service staff expressed their willingness to compensate Hong Bao 10 yuan, and contacted the customer service supervisor by telephone to say that the matter was beyond their scope of responsibility and reported the situation to the superior manager. At the same time, the article also points out that this situation not only exists in a certain branch, but also does exist.
In essence, the membership service of various softwares allows users to enjoy more benefits or provide more services, such as the membership service of video software, so that they can see the video content of members without advertising. After activating the membership service, there will be no threshold red envelopes and various points services. The purpose of opening a member is to enjoy a more favorable price, but what will it be in the end? Kill them? Well, this method really hurts users' hearts.
The more money you take, the higher the cost you send. What's the point of recharging your membership? In view of the statement that the distribution cost of members is more expensive than that of non-members, Meituan commented that the difference in estimated distribution cost has nothing to do with membership status, but is caused by the deviation of location cache. The receiving cost of the actual order placed by the user will be accurately calculated according to the actual receiving address and will not be affected. At present, the product technical team has been solving problems, but this statement is hard to convince. ?