Sun Hongjing, CTO of Sunshine Travel
Food, clothing, housing and transportation, travel has always occupied an important position in people's daily life. Looking back at the development of the travel industry, the biggest change occurred in the nearly ten years since the birth of the online car. From 20 12, a certain brand of online car-hailing started the online car-hailing war. By 20 18, more online car-hailing platforms such as Sunshine Travel, T3 Travel, and Shouqi Car-hailing emerged. Behind this change is the application of information technology. In this regard, Sun Hongjing said that information technology makes travel more convenient and safer; At the same time, with the in-depth application of information technology, travel will no longer be a simple business model issue, but an economic issue related to the national economy and people's livelihood.
In fact, as an emerging force in the travel industry, the network car has been relying on digital and intelligent technology for business innovation since its birth. Compared with the commercial practice since the development of the online car industry, Sun Hongjing believes that the once-featured one-stop travel platform cannot meet the scene services required by the three major markets of demand, service and factors at the same time. If the whole industrial chain wants to run healthily, it needs more openness and cooperation to win the industry. The current operation mode of Sunshine Travel is the latter. On the demand market side, it provides transportation services through cooperation with major traffic aggregation platforms to meet the needs of passengers.
Sun Hongjing further introduced the innovative practice of sunshine travel in traffic, that is, "one engine, two systems and three systems". Specifically, Sunshine Travel has built a core engine, including a traffic aggregation engine and a capacity scheduling engine, which can re-aggregate the traffic of each platform and distribute it to drivers. Relying on the three systems of intelligent customer service, intelligent learning and intelligent operation, Sunshine Travel has built the "two systems" of driver management system and safety risk control system to help drivers learn independently and improve their service level. Among them, Sun Hongjing pointed out that the intelligent customer service system of Sunshine Travel is exploring with Huawei Cloud how to use AI technologies such as speech recognition to improve service level and reduce complaint rate.
In addition, Sun Hongjing also shared his thoughts on smart travel, emphasizing the need to constantly explore new applications of information technology in the travel industry. As a leading cloud service provider in China, Huawei Cloud has accumulated rich practical experience and advanced technologies and products in the automotive industry. For mobile travel service scenarios, Huawei Cloud provides car networking platform, mobile travel service, autonomous driving and other capabilities to help car companies use good cars.
The wave of science and technology is surging forward, and the network car industry is constantly upgrading digitally and intelligently with the help of information technologies such as cloud computing, AI and big data. Huawei Cloud will continue to deeply cultivate the automobile industry, give full play to its successful experience and practical knowledge advantages in digital transformation, and help the digital transformation and upgrading of travel enterprises and help business innovation and development with advanced technologies and full-service scenario solutions.