Merchants are afraid of 12345 or 12315
Merchants are afraid of 12345 or 12315, now the society is a rule of law, everyone's rights and obligations are protected by law, if when their rights and interests are infringed upon, they should take up the legal weapons in a timely manner, the following is the merchants are afraid of 12345 or 12315?
Merchants are afraid of 12345 or 12315, the merchants are afraid of 12345 or 12315, the merchants are afraid of 12345 or 12315. Fear of 12345 or 123151
Businesses are more afraid of 12315.
1, 12315 role: is the Industrial and Commercial Bureau within the consumer complaint handling organizations, if the business behavior violates the relevant laws and regulations of industrial and commercial administration, at the same time in the mediation or after the investigation, if the verification is true, 12315 will be convened by the consumer and the merchant to mediate.
As for whether consumers will be compensated, 12315 does not have the right to enforce the law, depending on the outcome of the mediation. But if it involves serious quality problems, they will notify the administrative departments of the relevant information, by the administrative departments to investigate and deal with. So businessmen are more afraid of 12315, and 5 only daytime working hours are manually served, the evening five and a half to the next day at eight o'clock is a recorded message service.
2, 12345 role: that is, 12345 government services convenient hotline, refers to the people's government of various municipalities set up by the phone 12345, the mayor's mailbox, cell phone text messages, cell phone clients, microblogging, micro letter and other means of specializing in acceptance of the hotline matters of the public **** service platform.
12345 hotline can improve the level of service to the people, promote administration in accordance with the law, innovation in social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. 12345 government services for the people hotline is an innovation in Meishan City government services, but also riding on the 'big data' express to promote the masses of the work of a useful The first step is to make sure that you have the best possible chance of getting the best out of your business.
The business is afraid of 12345 or 123152
The business if ignore 12315 complaints, not actively cooperate, consumer association will be the matter reported to the local business administration, the business bureau will be punished on the business.
The consequences of the merchant's complaint:
1, the consumer to 12315 complaints, the Consumer Association will come to the organization of the merchant to negotiate a solution. If the business and consumer consultation is not good, the consumer association will report the matter to the industrial and commercial administration.
2, the administration of industry and commerce will investigate the behavior of merchants, and based on the results of the investigation of the merchants (enterprises, merchants) to administrative penalties. Including revocation of business licenses, fines, confiscation of illegal income, ordered to suspend business, and so on.
3, consumers may go to court to the business (enterprise, merchant) to file a civil lawsuit, requiring the business compensation.
Related legal provisions:
"Chinese People's Republic of China *** and the State Protection of Consumer Rights and Interests Act" Article 43: operators in violation of the provisions of Article 25 of the Act, infringement of the dignity of consumers or infringement of the freedom of the consumer, shall stop the infringement, restore the reputation of the consumer, to eliminate the impact of the reparation apology, and compensation for damages. And compensation for damages.
Article 44: The operator to provide goods or services, causing damage to the property of consumers, shall, at the request of the consumer, repair, rework, replacement, return, make up the number of goods, refund the purchase price and the cost of services, or compensation for losses and other forms of civil liability. Consumers and operators have agreed to perform in accordance with the agreement.
The business is afraid of 12345 or 123153
In the "business is afraid of 12345 or 12315?" on this issue, the argument is different.
First, a small partner said that if you meet the black hearted merchants to call any one of the above two hotlines are useful. Dial 12315 to complain about the merchants, the merchants side will soon receive the Municipal Supervision Bureau's complaint list.
Similarly, after calling 12345 to complain, the staff will record the cause of the matter and contact their counterparts to follow up, and will soon give a reply, and individual cases may be transferred to other departments to deal with.
Second, depending on the problem. Like consumers in the life of the consumer due to the purchase of goods or services and business disputes, such as "defective goods, and the actual inconsistency" and other consumer disputes you can call 12315 to complain. For other disputes 12315 does not accept the case, you can call 12345 local government service hotline to complain.
Third, according to the provisions of the specific matters. Some users said that calling the 12315 hotline is useless, leading to a situation where they think the business is not afraid of 12315. The actual investigation found that, because some users did not tell the truth when complaining about the business, and the 12315 staff to verify, the business has come up with a real strong evidence to reject the user's complaint.
These times, no matter whether you call 12315 or 12345 are invalid, so when you launch a complaint, you have to really explain the original cause of the matter, and provide the appropriate evidence and materials.
Fourthly, users believe that online complaints work better than telephone complaints. By the user to 12315, for example, if you call the 12315 hotline to complain, the operator may divert the problem to other local departments, if the local departments are not satisfied with the handling of the only thing that can not be done.
But if it is in the national 12315 network platform for complaints, in the case of dissatisfaction, you can also complain again, and the official platform is unified under the management of the city, will be on the local processing of this issue to assess, and in the end of the problem will also be reported to the city.
Businesses are afraid of 12345 or 123154 12315 does not accept 8 Online, 12315 does not accept 8, in fact, far more than that, I summarize the following rough 13 12315 does not accept the situation. According to the "Protection of Consumer Rights and Interests Act", the State Administration for Industry and Commerce Order No. 51 and other relevant provisions, the following cases 12315 inadmissible: (1) there is no clear party to be sued; (2) there is no specific request for complaints, the facts and reasons; (3) more than the warranty period or the purchase of more than the warranty period of the goods; (4) to achieve a Mediation agreement and has been implemented, and there are no new circumstances, new reasons; (5) the court, arbitration or other administrative organs have been accepted or dealt with; (6) consumers know or should have known that their rights and interests have been infringed upon for more than a year; (7) consumers can not be proved that their rights and interests have been infringed upon; (8) the operator (8) Disputes over purchasing and selling activities between operators; (9) Private transactions between individual consumers; (10) Purchase of goods labeled as "disposed of"; (11) Failure to follow the instructions for the use of goods, installation, use, storage, or dismantling of goods resulting in damage to the goods or injury to the person. (12) does not belong to the jurisdiction of the administrative authorities for industry and commerce; (13) does not meet the relevant provisions of national laws and regulations. Why merchants are not afraid of 12315 1, some merchants say that they are not afraid of 12315, because 12315 is only seized by the illegal merchants, the regular business is not to worry about. 2, the state to protect the legitimate rights and interests of consumers from infringement. The state has taken measures to ensure that consumers exercise their rights in accordance with the law and safeguard the legitimate rights and interests of consumers. The state advocates civilized, healthy, resource-saving and environmentally friendly consumption* and opposes waste. Protecting the legitimate rights and interests of consumers is the ****same responsibility of the whole society. But if the rights and interests of consumers are not harmed by the business, then the business will not be afraid of 12315, the so-called "body is not afraid of the shadow slant", is the truth. 3, according to the "People's Republic of China *** and the Protection of Consumer Rights and Interests Act", Article 3 provides that: operators to provide consumers with their production, sales of goods or services, shall comply with this law; this law does not provide, shall comply with other relevant laws and regulations. Transactions between operators and consumers shall be conducted in accordance with the principles of voluntariness, equality, fairness and honesty. Therefore, the business is subject to state supervision, once the bad situation, then you can call 12315 to complain.