1, this is a normal phenomenon, because the phone in the process of removing data, encountered a large group of data removal progress will be very slow or even stuck, at this time the user just need to be patient and wait for the phone to automatically clear to 100% can be; generally only need to wait a few minutes, will not exceed half an hour.

2, if it has not been moving, more than half an hour is still no response, the phone may be stuck or dead, you need to hold down the power button and the volume + key to force a restart of the phone, restart the restoration of the factory settings can be re-executed after the operation; if necessary, you can enter the recovery mode to clear the data, the method: shut down and hold down the power button and the volume + key to enter the recovery mode, enter the Simplified Chinese ->>>>

This is the first time that I've seen the phone in the market, I've seen it in the market. The first thing you need to do is to select Simplified Chinese - Clear data - Clear all data, restart the phone after clearing, and the phone will be restored to its factory settings.