I now also encountered the same problem with you, after the purchase of the ticket in their transfer page after the discovery of the wrong, and then clicked on the refund appeared in the customer can apply for a refund at any time within one hour of the page and then do not go down, the first time I went to where to call customer service, they said that the coordination, but the coordination of the coordination to go, the original agreed to give the refund of the full tax and the compensation of the final change into only part of the tax refund will have to wait for the After the airplane took off. This is not cheating consumers? Not only did they not refund the money they applied for within the time limit, but in the end, they even refunded the tax after the plane took off. Commitment to the full tax refund and compensation are not given, but also consumers wait until after the plane takes off, the full tax refund and compensation is the first day said the next day changed, if you wait until 4 months after the search for them, the money will not give a penny back. It is really a pitiful site.