He is a double-edged sword

Big data and artificial intelligence have a profound impact on the insurance industry. From the perspective of claims, especially in auto insurance, artificial intelligence based on big data has done a very good job in this area of claims fraud. It is difficult for human beings to define or reason about the logical relationship between some data, and the data can better reduce the loss for the insurance company. So, artificial intelligence does help a lot in claims detection, in terms of improving the skills of claims adjusters.

But for the claims staff, only for the background of some engaged in clerical work, or repetitive higher personnel will have an impact on the front office directly involved in the claims, survey personnel, should not be too much impact. According to the trend of artificial intelligence, it is possible to optimize claims management, and at the same time can reduce the time of claims. For example, in the past, it may take two or three days, but now basically one day or even one hour can be completed, which can improve the efficiency of claims; can also revise and review some of the rules, which will make the claims process more optimized and more convenient.

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