Effective rights, these consumer complaints platform you must know.
In our daily lives, we often encounter a variety of consumer traps, sellers of the thousands of sets, after being pitched if you don't defend your rights, then eat a dumb loss. Encountered these situations, we should be how to defend rights?
Here to organize the consumer complaints platform, collection, in case of emergency.
1, the national 12315 platform
The national 12315 Internet platform, is the national consumer through the computer, cell phone APP, WeChat public **** number, WeChat small program and other multi-channel, 24-hour convenient and efficient complaints, reporting platform. This platform is built by the State Administration for Industry and Commerce and used by industry and commerce and market supervision departments nationwide***.
2. Woodpecker Complaint Platform
Woodpecker Complaint Platform is a consumer protection platform under the centralized key news website - China.com.cn. As an innovative Internet complaint platform, Woodpecker is currently providing consumers and merchants with 24/7 convenient and fast
3, Internet Information Service Complaints Platform
Internet Information Service Complaints Platform is subordinate to the Internet Society of China's network service organization, which went online and operated on April 8, 2019, and was built by the Internet Society of China as an Internet Information Service Complaints Platform under the guidance of the Ministry of Industry and Information Technology's Bureau of Information and Communication Administration.
4, People's Daily People's Complaints
People's Daily People's Complaints is a consumer complaint platform under the People's Daily People's Complaints Network (PDPN), which provides a channel of communication between the majority of consumers and enterprises and administrative organs, and is responsible for forwarding consumer complaints to the relevant enterprises and administrative organs for processing organizations. Complaints that pass the audit will be publicly displayed on the People's Daily website.
5, China Internet Reporting Center
Chinese Internet Reporting Center's goal is to maintain the order of information dissemination on the Internet, safeguard the rights and interests of netizens, to build a platform for the public to participate in network governance, and to build a civilized, healthy and orderly cyberspace. About network fraud, network violence, information leakage and other violations can be reported on the site complaints.
6, consumer protection
Consumer protection was established in September 2015, is by the China Electronic Chamber of Commerce to participate in the investment of consumer service protection platform, relying on the Internet big data technology, based on the analysis of consumer services to build from the purchase, after-sales to the recycling of one-stop consumer protection services. It is a platform-type national high-tech enterprise that serves the government, enterprises and consumers through three major systems: consumer service butler, enterprise SaaS system and consumer opinion monitoring.
7, black cat complaints
Black cat complaints is Sina's consumer service platform, the user can complain about the irregular behavior of the business through the platform, there is also a business reputation list, to help consumers make consumer behavior choices reference.
8, surging quality view
Surge news consumer protection platform.
9, the Ministry of Industry and Information Technology Telecommunications User Complaints Acceptance Center
The Ministry of Industry and Information Technology Telecommunications User Complaints Acceptance Center is the Ministry of Industry and Information Technology set up by the communications industry within the user mediation institutions. The main responsibility is to mediate the telecommunications users in the process of receiving telecommunications services and telecommunications business operators in the dispute, through persuasion, guidance and other methods, to promote the parties to voluntarily reach a mediation agreement on the basis of equal consultation, to resolve service disputes.
(Note: You must first file a complaint with the operator, which is ineffective, and then file a complaint with the Ministry of Industry and Information Technology (MIIT) before it will be accepted.)
10, the State Postal Bureau complaints website
Website is the official website of China's postal regulator, provides postal business related policies and regulations, industry dynamics, regulatory information and other content, but also an important channel for postal business complaints.
11, Tencent 110
Tencent 110 is a set of account security, payment security, harmful behavior to combat as one of the integrated security services platform, to provide users with WeChat / QQ social networking platforms involved in illegal violations of the law to report, account freezing / thawing / to find the confidentiality of the / complaints, fraud information query, fraudulent techniques to analyze the The company's services are comprehensive.
It is hoped that when you encounter infringements, you will dare to defend your rights through various channels. Don't give up defending your legitimate rights and interests for fear of trouble, and don't let it happen because it's a small matter and choose to keep quiet. Defend their rights is to protect their legitimate rights and interests, but also to give other consumers a useful reminder.
In the end, I hope we can all shop in peace and stay away from consumer traps!