Hello friend, don't be anxious! Your situation is that they have been delivered to the goods, but the recipient is not in or other reasons lead to not delivered to the hands of the recipient. So it was not delivered, which means that you did not receive the goods.

And there should be the following two cases:

1, the piece has not been delivered;

2, the piece has been delivered, but the delivery information is not feedback;

You call 11185 to ask on the line. Generally sometimes the piece has not been delivered; or the piece has been delivered, but the delivery information is not feedback. Don't be anxious, give them a call, but the tone should be very anxious, they will solve the problem.

The customer service staff will explain to you

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