The principles that need to be followed for digital transformation are customer-centric, data-centric, and innovation-oriented.

I. Customer-centricity

The first core principle of digital transformation is customer-centricity. Customers are the root of business existence, and only by satisfying customer needs and providing a quality customer experience can we win customer trust and loyalty and achieve sustainable business development. Therefore, the goal of digital transformation should be to better understand customer needs and behaviors in order to better meet customer needs and improve customer experience.

In order to achieve customer-centric digital transformation, enterprises need to take the following measures:

Data-driven: Enterprises need to collect and analyze customer data to understand customer needs and behavior patterns. Based on data analysis and mining, enterprises can develop more accurate marketing strategies and service programs to improve customer satisfaction and loyalty.

The second core principle of digital transformation is data as the core

The second core principle of digital transformation is data as the core. Data is the lifeblood of digital transformation, and only by fully utilizing it can business opportunities be identified and business efficiencies improved. Therefore, enterprises need to regard data as an important asset and establish data centers and data management systems to collect, store, process and analyze data.

In order to achieve data-centric digital transformation, enterprises need to take the following measures:

Data management standardization: Enterprises need to establish data management standards and processes to ensure data reliability, accuracy and security. For example, establish data classification and protection mechanisms, and specify data access rights and security policies.

Third, innovation-oriented

The third core principle of digital transformation is innovation-oriented. Enterprises need to continuously innovate and change in order to adapt to and lead market development trends and improve competitiveness and viability. Digital technologies provide a broad space for enterprise innovation, such as the Internet of Things, artificial intelligence, big data, cloud computing and other technologies, which can help enterprises innovate business models, product design and service processes.

In order to realize innovation-oriented digital transformation, enterprises need to take the following measures:

Innovation Culture Creation: Enterprises need to establish an innovation culture to encourage their employees to think about and come up with new ideas and solutions. For example, establish an innovation reward mechanism and organize activities such as idea sharing sessions to improve employees' awareness and ability to innovate.