Alibaba customer service phone number is 400-800-1688.Customer service working hours: Monday to Sunday 9:00-18:00.This number is Alibaba professional artificial telephone service hotline, peak period need to wait patiently, it is recommended to use self-service or online consultation first.
Alibaba Network Technology Co., Ltd. is a company founded in 1999 in Hangzhou, Zhejiang Province by 18 people led by Jack Ma.
The Alibaba Group operates a number of businesses, and in addition receives support for operating its business ecosystem from the businesses and services of its affiliates. The businesses and affiliates include Taobao, Tmall, Juhu, Global Express, Alibaba International Marketplace, 1688, Alimama, AliCloud, Ant Financial Services, and Cainiao Network, among others.
On September 19, 2014, Alibaba Group was officially listed on the New York Stock Exchange under the ticker symbol "BABA", with Jack Ma as its founder and chairman of the board of directors.On July 19, 2018, the globally synchronized Fortune 500 list was released, and Alibaba Group ranked 300th. .In December 2018, Alibaba was listed in the 2018 Top 500 World Brands.
Alibaba's Main Businesses
Taobao
Founded in 2003, Taobao is a commerce-oriented social platform that provides consumers with both an engaging and personalized shopping experience through big data analytics. On Taobao, consumers are able to access highly relevant, engaging content and real-time updates from merchants to stay on top of products and trends and interact with other consumers or their favorite merchants and brands. Merchants on the platform are primarily individuals and small businesses.
Tmall
Founded in 2008, Tmall is dedicated to providing consumers with a premium shopping experience for branded products. A number of international and local Chinese brands and retailers have opened stores on Tmall.
Global Xpress
Global Xpress, founded in 2010, is a retail platform for consumers around the world, with major buyer markets including Russia, the United States, Brazil, Spain, France and the United Kingdom. Consumers around the world can purchase products directly from Chinese manufacturers and distributors through Global SmarTone.