Intelligent collection is to empower the collection industry through AI algorithms to automate the collection of customer characteristic information while realizing high-frequency case opening. The data center analyzes customer profiles based on the basic information of the case, user characteristics, and other information, and outputs real-time case mapping and case scoring. The decision-making center module then assigns cases with high scores to the seats through algorithmic strategies and other technologies, so that the seats can carry out targeted in-depth communication with high-value customers to prompt repayment.
Intelligent collection compared to traditional collection, has many significant advantages, to Taiyue small catalyst intelligent collection system as an example to briefly talk about.
First of all, intelligent collection using artificial intelligence and big data technology, can be a comprehensive, in-depth risk assessment and analysis of the collection object; NLP voice recognition technology will greatly reduce the cost of manual outbound call, intelligent case, to achieve the human-computer collaboration, focusing on the follow-up of high-quality customers.
This will not only significantly reduce the cost of collection, but also significantly improve the efficiency of collection.
Secondly, intelligent collection can also realize the whole process of legal compliance operation.
The traditional mode of collection often has problems such as misuse and omission, because the mode is based on manual judgment and experience accumulation, which inevitably has a certain degree of subjectivity and one-sidedness.
But intelligent collection, through data analysis and model prediction and other technologies,
can more accurately determine the debtor's willingness and ability to repay,
so as to formulate a more reasonable and accurate collection program.
Thirdly, intelligent collection can also realize real-time monitoring and quality control of communication with customers, and through AI algorithms, it can generate data reports to clearly and intuitively understand the status of the case, as well as help to improve customer satisfaction and reputation.
The intelligent collection platform can be personalized and expanded according to business needs and customer characteristics to suit the needs of different industries and user groups.
Intelligent collection shows obvious advantages in improving collection efficiency, reducing costs, realizing accurate collection, and improving the effect of recovering money,
becoming an important trend in the current enterprise collection management.