Requesting the official Jingdong enterprise master loan third-party collection agencies to provide information out is a crime. According to the query related public information shows that the era of big data, citizens stored in all kinds of APP personal information and traces of use belong to the citizens of an important civil rights protected by law. The dispute reflected in this case is a typical case of improper use of citizens' personal information by online lending platforms in the era of big data. According to Article 111 of the Civil Code, personal information of natural persons is protected by law. Any organization or individual that needs to obtain personal information of others shall obtain and ensure information security in accordance with the law, and shall not unlawfully collect, use, process, or transmit personal information of others, or unlawfully trade, provide or disclose personal information of others. When online lending platforms provide information on debtors to third-party collection agencies, they should do so in a prudent and appropriate manner, and should not use violence, intimidation, insults, slander, harassment and other means of collection, or maliciously collect from persons other than the debtor or guarantor, and should not disclose information about the person concerned or his or her privacy.