A, logistics profile
Storage profile includes real-time logistics orders, logistics orders in the last 7 days, logistics time and logistics experience of the four indicators, said the overall state of logistics in the store will be below and you will say it.
1, real-time logistics orders
Here we can see in great detail the whole chain of abnormalities, shipping abnormalities, receiving abnormalities, signing abnormalities and other data (spit it out, the point of entry is the logistics insights, is a charge, but big sellers can consider it), where we can find problems as early as possible, and then communicate with the customer or courier to improve the corresponding score and effectively reduce the conflict between buyers and sellers. buyers and sellers of contradictions.
2, logistics time
that logistics time is frankly fast and slow courier, here is a list of three data: my, peer average, peer excellent, we can obviously find their own problems, logistics failures for our DSR score will have a certain impact. If it is too low we must communicate with the courier to solve the problem. Want to see the timeliness diagnosis, sorry or charge.
3, logistics experience
Here is what was said earlier, the impact of the courier for DSR. We can see from this the rating of logistics, the amount of bad reviews of logistics, the rate of bad reviews of logistics, the amount of returns and refunds due to logistics, and the rate of returns and refunds due to logistics. If the logistics reason pulls down our data, then it is recommended to give up decisively.
Two, logistics analysis
Logistics distribution can I can choose 1 day, 7 days, 30 days, the cycle can be selected according to the day, week, month. Then workload, sales, exceptions, logistics companies and other data we can choose. Here we can see in great detail the number of orders distributed by region, this for us to drive and other promotional choices also have a certain significance of guidance.
Three, logistics monitoring
Logistics monitoring we can see the abnormal logistics information, and then we can have the appropriate response.
Four, parcel center
Exposure center is the daily statistics of all our orders, will show the current status of orders, where we can understand the status of our orders in detail.
Five, abnormal parcels
Anomalous parcels, as the name implies, is a problem with the logistics of the package, Taobao officially given the following kinds:
Receiving timeout: refers to the delivery of 24 hours has not yet received the goods.
Transit timeout: refers to the collection - delivery between nodes stalled more than 24h (11.11-11.17 for the collection of stalled more than 24h, or the transportation of the same day / the next day / three days up to and above the line of standard stalling over don't more than 48h / 72h / 96h.
Dispatch timeout: refers to the ? The same day delivery, but in the next day has not signed for the parcel? If the parcel is delivered on April 1, but not signed for on April 2, it belongs to the delivery timeout.
False signing: buyers complained that the courier false signing, the courier company will intervene to deal with, you can understand the current processing progress.
Express feedback abnormalities: Logistics Manager has been and the major courier system through the courier, when the parcel is abnormal, the courier will take the initiative to feedback abnormal information, you can online through real-time communication or work order reply to communicate with the network to deal with the abnormal parts.
We have to check regularly every day, if there is a problem, timely communication with the buyer or courier, which can effectively improve our DSR and after-sales issues.
Six, buyer complaints
Buyer complaints correspond to abnormal parcels in the false signature (buyer complaints courier false signature, the courier company will intervene to deal with, you can understand the current processing progress). This we must deal with, otherwise it is easy to get a bad review.
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