With the rapid development of information technologies such as the Internet, big data, and artificial intelligence in my country, intelligent services have been widely used, profoundly changing production and lifestyle, and improving social governance and service efficiency. But at the same time, the number of elderly people in our country is growing rapidly. Many elderly people do not know how to access the Internet or use smartphones. They encounter inconveniences in daily life such as traveling, medical treatment, and consumption, and are unable to fully enjoy the convenience brought by intelligent services. The "digital divide" problem faced by people has become increasingly prominent. In order to further promote the solution of the difficulties encountered by the elderly in using intelligent technology, on the evening of the 24th, the General Office of the State Council issued the "Implementation Plan on Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology" (hereinafter referred to as the "Implementation Plan") to further promote Solve the difficulties encountered by the elderly in using intelligent technology, adhere to the parallelism of traditional service methods and intelligent service innovation, and make arrangements to provide more comprehensive, more considerate, and more direct convenient services for the elderly. The document responds to the current hot topics of social concern: First, improve the management of "health codes" to facilitate the passage of the elderly. Localities are not allowed to use health codes as the only pass for personnel. The second is to retain traditional financial service methods. No unit or individual may refuse to accept cash through formal terms, notices, statements, notices, etc. It is necessary to improve the face-to-face service of service personnel, high-frequency consumption places for the elderly such as retail stores, restaurants, shopping malls, and parks, and payment of basic public service fees and administrative fees such as water and electricity bills should support cash and bank card payments. The third is to provide multi-channel registration and other medical services and optimize online medical services for the elderly. This is a measure aimed at the inconvenience for the elderly to seek medical treatment due to the widespread implementation of appointment systems in medical institutions during the epidemic prevention and control period. In addition, the implementation plan also puts forward many work requirements in terms of facilitating the elderly's daily transportation, facilitating the elderly's use of intelligent products and service applications, and facilitating the elderly's services. When it comes to financial services, the implementation plan also proposes to create mobile banking APPs suitable for the elderly such as large-print version, voice version, ethnic language version, and simple version to improve the ease of use and safety of mobile banking products and facilitate online shopping and ordering for the elderly. , housekeeping, living expenses and other daily consumption. The "Implementation Plan" sets specific time points: by the end of 2020, focus on promoting the full guarantee of various traditional services, and promptly introduce and implement a number of effective measures to solve the most urgent problems of the elderly using smart technology, so as to effectively meet the basic needs of the elderly. need. By the end of 2021, focus on high-frequency matters and service scenarios such as travel, medical treatment, consumption, entertainment, and services for the elderly, promote the elderly to enjoy intelligent services more widely, and make traditional service methods more complete. By the end of 2022, the level of intelligent services enjoyed by the elderly will be significantly improved, convenience will continue to improve, online and offline services will be more efficient and coordinated, and a long-term mechanism to solve the "digital divide" problem faced by the elderly will be basically established.