Yes. The platform will definitely have its own records.

It is normal to withdraw the complaint after making a complaint. There is no such thing as honesty or dishonesty. As long as both parties reach an agreement, the complaint can be withdrawn. In fact, the first procedure after you file a complaint is It’s still mediation. As long as the mediation is successful, the complaint will be automatically withdrawn. This has nothing to do with integrity, so you can withdraw the complaint as long as you negotiate with the store.

You can call the reporting hotline when the following circumstances exist:

1) When the rights and interests are infringed upon and the respondent is under the jurisdiction of the industrial and commercial administration department.

2) When the rights and interests are infringed during the consumption process.

3) When counterfeit and shoddy goods and “dens” for manufacturing counterfeit and shoddy goods are discovered.

4) When false advertising is found to deceive consumers.

The national 12315 Internet platform was officially launched on March 15, 2017. This is another major measure to promote "Internet + government services" and marks the entry of the consumer rights protection work of my country's industrial and commercial and market supervision departments into the Internet + era.

Extended information:

Five lines in one

CCTV News reported on August 31 that according to the 2019 Market Supervision and Management Forum, the national 12315 platform was officially launched today . After the establishment of the State Administration for Market Regulation, five complaint and reporting hotlines and platforms including the original industrial and commercial 12315, quality inspection 12365, food and drug 12331, intellectual property 12330, and price supervision 12358 were unified and integrated to build the 12315 unified complaint and reporting platform.

The new platform will adhere to the unified hotline number to achieve one-stop external communication; unify the operating platform to unblock appeal channels; unify the work organization to achieve five-level connectivity; unify system specifications and optimize work procedures; unify analysis, judgment, and data Safety and sharing; unified performance evaluation and implementation of scientific evaluation.

After the new platform is launched, it will provide the public with 24-hour complaint and reporting services through the Internet, mobile APP, WeChat, Alipay and other portals.

By innovating interim and ex-post supervision methods and using big data, "Internet +" and other means to provide targeted case source information and dynamic monitoring and early warning for market supervision and law enforcement, we will gradually realize precise supervision, coordinated supervision, and dynamic supervision. Supervision; by establishing working mechanisms such as corporate online mediation and consumer complaint disclosure, we will promote the establishment of a social governance system for consumer rights protection on the Internet that integrates administrative law enforcement supervision, operator self-discipline, and social supervision.