Beijing epidemic prevention citizen hotline: 12345 (24 hours).

Focusing on the focus of the epidemic and responding to people's concerns, the 12345 hotline categorizes and organizes incoming calls, sorts out the *** issues, and invites the relevant departments to give authoritative replies, and then widely publicized through the Internet, the media and other channels.

The 12345 hotline has also become an important platform for the public to participate in the prevention and control of epidemics. Utilizing the "big data" of mass calls, the 12345 hotline strengthens the analysis and judgment of public opinion, and provides strong support for the government's scientific decision-making.

At the same time, a lot of streets and communities will do the work in the front, and actively as a complaint before the first office, take the initiative to solve the people around the epidemic related problems.

In order to alleviate the impact of the epidemic on the production and operation of small and medium-sized enterprises, Beijing has introduced 16 "hard core" measures for enterprises to inject a "strong heart". How to handle the relevant relief policy, what procedures are required for the resumption of work, 12345 enterprise service hotline function to become a business "caring person". Rent reduction, tax extension and other issues, call 12345 hotline can get a detailed answer.