China Telecom's customer service number is 10000.

Just dial 10000 and follow the voice prompts to transfer to manual service.

The customer service center is mainly based on telephone access (automated/manual service) and online access (telecom business halls or portals), supplemented by a variety of other means of communication to provide customers with various types of services.

In addition, the customer service center also provides service support for other channels, and monitors the follow-up service process of the interface departments/organizations (hereinafter referred to as interface departments).

Expanded Information:

The main services provided by the letter customer service center to external and internal customers include:

1, providing the public with telecommunication business acceptance, business consulting and business inquiries

1) Providing the public with telecommunication service acceptance, service consultation and service inquiry, and acceptance of customer complaints (suggestions) and obstacles.

2. Providing follow-up services for difficult problems and customer complaints that cannot be resolved in a timely manner by other marketing service channels, such as telecommunication business halls and proprietary customer (large customers, commercial customers, etc., hereinafter referred to as the same) service departments.

3. After the enterprise installs and removes the machine for the customer, or after the customer's complaint (suggestion) is accepted and processed, or after the obstacle complaint is accepted and processed, it will make a return visit to the relevant customer to understand the customer's satisfaction with the service of installing and removing the machine as well as the result of the processing.

4, according to the enterprise planning telemarketing program, the organization and implementation of telecommunications business market research, telecom new business promotion and other telephone active marketing activities.

5. Monitor the follow-up service provision process of the interface department.

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