The second step in the generic approach to business processes is (B).

A.List the people and external resources necessary to work with to achieve the goal.

B.List the skills and knowledge needed to achieve the goal.

C. List the problems and obstacles that may be encountered and identify appropriate solutions.

Business is an organization that operates for profit, which is the definition of a business. The word enterprise Jen sir's understanding is an organization formed by people to carry out business, it represents integrity, value. There is a difference between business and business, first-class enterprises rely on culture, second-class enterprises rely on processes, third-class enterprises rely on competent people. The following will unfold.

I. Enterprise is a profit-oriented organization

Inside the enterprise, there are bosses, leaders, employees, who have their own families behind them, they run the enterprise or work in the enterprise when the basic need to get revenue or compensation, if there is no revenue and compensation, they can not guarantee survival, so the enterprise is profit-oriented.

1. Definition of enterprise

Enterprise generally refers to a legal person or other socio-economic organization that operates independently, is self-supporting and independently accountable for its profit-making purpose, and employs various factors of production (land, labor, capital, technology and entrepreneurial talent, etc.) to provide goods or services to the market.

2, the positioning of the enterprise

(1) customer orientation. Enterprises are for which type of customers to provide goods or services. Customers are the cornerstone of the survival and development of enterprises, each enterprise, through the analysis of market data, consumer data, to be accurate positioning of customers and crowd segmentation, customer profiling, sorting out the basic indicators of customers. Modern enterprises, through big data technology, more accurate positioning of customers, for the later product development to provide development models.

(2) Market positioning. In which region the enterprise develops and operates its business. Whether the business operation area is local, national, or global. This is an important part of the strategic development plan. Based on the local to do fine and thorough, expanding the national to continue to force, looking at the global to stand high to pattern to be big.

(3) product positioning. The product is to meet the needs of customers. The product is the main cost-effective, or high quality, or high-precision, this should be matched with the enterprise's customers. Based on customer demand to develop products is the basic action of the enterprise, now more companies let customers through various forms of participation in the R & D process, for R & D to provide experiential data, to facilitate the development of products, more in line with the needs of customers.