It is reported that Ant Group initiated the establishment of Ant Cloud Customer Service Platform from 20 12, and organically integrated social forces with the ability and willingness to engage in customer service by means of technical means to meet the Qualcomm volume and high flexibility service demand of the Internet platform. At the same time, with the help of this model, we can provide relevant workers with digital employment opportunities that are not limited by time and place.
The data shows that the average age of Yunke is 3 1 year, and it is composed of young people in small towns, stay-at-home mothers, disabled groups and college students, and it comes from 323 cities and 1.6 1.4 districts and counties in China. Among them, the female group accounts for 8 1%, and the disabled cloud customer service group accounts for about 4%.
Cloud customer service advantages:
1, strong distributed deployment and data analysis capabilities.
Applying the virtualization and flexibility advantages of cloud computing, the core advantage of cloud customer service system lies in the ability of big data analysis and distributed deployment, while the traditional customer service system is far behind. Cloud call aggregation performance can work collaboratively across regions, unify routing and queuing, and help customers save money and improve service quality. Cloud customer service system can stop analyzing a large amount of data and improve the turnover rate of electricity sales and per capita output value.
2. The establishment period is short.
Because the cloud customer service system has no complex network topology, cloud computing customer service deployment is fast, on-demand billing, and easy to manage. Today, when efficiency is paramount, cloud computing customer service is more suitable for the business needs and operating conditions of modern enterprises, especially for cross-regional customer service needs.
Refer to the above content: Baidu Encyclopedia-Cloud Customer Service