(Speech by Chairman of Technical Committee of JD.COM Group, President of JD.COM Zhilianyun and Zhou Bowen of IEEE Fellow)
Supply chain or non-unique advantages, JD.COM ignited the high-energy engine of industrial digital intelligence.
Standing at the top of the digital intelligence industry, JD. The business map of COM is constantly extending from the trading warehouse of supply chain to the whole chain of design and development. More than that, in 20 19, the Ministry of Science and Technology announced the latest list of national artificial intelligence open innovation platforms, and announced that relying on JD.COM Group, it would build a new generation of national intelligent supply chain artificial intelligence open innovation platform to lead the national strategic development of intelligent supply chain. However, intelligent supply chain is not its only advantage. JD.COM launched the campaign of industrial digital intelligence in an all-round way, and went all out to enter the B-side business, from commodities to services, from 2C to 2B, and from physics to digital intelligence. JD。 JD.COM Zhilianyun, the "technical miracle" of COM, has obviously become the "vanguard" of JD.COM to promote the digital and intelligent upgrading of industry and real economy. Within JD.COM, JD.COM Zhilianyun has been focusing on the practice and exploration of industry digitalization, shouldering the core channel mission of JD.COM Group to export technology and services to the industry, and building a technology base integrating core capabilities such as AI, cloud computing, Internet of Things and big data, effectively accelerating the process of industry digitalization and realizing the close integration and docking of science and technology and real economy in JD.COM.
It takes two oars to get from this shore today to the other shore tomorrow.
Zhou Bowen said that the future of a digital and intelligent society is a future that everyone enjoys. Standing at the current time node, from today to tomorrow, you need two oars. The first paddle needs the innovation of ecology and partners to continuously improve the efficiency of X-axis OT. JD.COM will rely on its own supply chain advantages to connect the two ends of the consumer Internet and the industrial Internet together with ecological partners, thus reducing social costs and improving social efficiency.
For the second paddle, we must go back to technology. We need to continue to explore the cutting-edge technology of the Y axis in the figure. Zhou Bowen believes that in the past 50 years, our science and technology has come from three major infrastructures: Shannon Theory and Feng? Neumann's classical computing architecture and Moore's law, but today, 50 years later, these three laws are difficult to break through the limits of physics. Therefore, facing the future, we need to constantly expand and invest in technology, constantly explore more cutting-edge technologies, and commit ourselves to a more efficient and sustainable world.
At present, JD.COM Zhilianyun's industrial digital empowerment has spread all over the fields of retail, finance, education, government affairs, media, exhibitions and so on. For example, in the financial field, JD.COM Zhilianyun reached a cooperation with Hebei Rural Credit Cooperatives to help its flagship outlets and ordinary outlets upgrade intelligently; In the retail field, the Pu 'er tea security traceability platform built by JD.COM Zhilianyun has realized the recorded production of Yuxi Pu 'er tea, traceable flow direction, searchable information, traceable quality, more convenient service and overall visualization; In the field of exhibitions, the digital platform of "Service Trade Fair on the Cloud" built by JD.COM Zhilianyun has supported enterprises and institutions from 148 countries and regions to participate in online and offline exhibitions, with more than 20,000 enterprises and188,000 registered persons. * * * jointly created the "never-ending service trade fair on the cloud".
JD.COM Zhilianyun JDD Station once again played the "combination boxing" of industrial digital intelligence: released nearly 20 industrial solutions in 4 hours.
During the JDD conference, JD.COM Zhilianyun released nearly 20 industry solutions in one fell swoop, including "JD. COM C2M Smart Factory is planned in the field of intelligent manufacturing; "Cloud Chain Plan" ecological alliance with technical services as the starting point; The strength of several "combination boxing" such as "Yan Xi", an intelligent customer service solution with high emotional intelligence, personalization and end-to-end full link, proves that JD.COM Zhilianyun, as the technical cornerstone of JD.COM, is accelerating the arrival of digital intelligence in the industry.
Intelligent Customer Service "Talking Rhino": Full Link End-to-End Intelligent Customer Service Solution
At the meeting, Yan Xi, an intelligent emotional customer service system independently developed by JD.COM Zhilianyun, was also upgraded. Based on intelligent man-machine dialogue interactive platform, including intelligent customer service cloud, interactive marketing cloud, interactive media cloud and other product matrices, it can provide full-stack technical support and product service capabilities for customers in government, finance, retail, education and other industries. During the promotion period of11.11this year, Yan Xi Platform served 320 million customers, among which intelligent interactive marketing helped Haier's flagship store achieve a 42% increase in order conversion rate.
(Intelligent emotional customer service system "Yan Xi" appeared in the new upgrade of JDD2020) JD.COM C2M Smart Factory: Subverting traditional production mode, defining future wisdom and creating new ecology.
In the new industrial infrastructure sub-forum, "JD. COM C2M Smart Factory was officially unveiled. Smart Factory is committed to building a demand transformation platform to transform C-end demand into M-end design, traceability, quantification and pricing production factors, thus linking the whole process of M-end R&D, management, production, operation and maintenance and service. Its C2M reverse customization ability can optimize the production process of the factory, shorten the production chain, reduce manual labor, greatly save various costs, and benefit enterprises and consumers. At present, JD.COM C2M smart factory has reached a strategic cooperation with ecological partners, starting with flexible tangency and quality management, taking AI plus automation as the core, and working with * * * to create an end-to-end C2M smart factory solution, enabling the manufacturing industry to transform and upgrade, and * * * building an intelligent manufacturing technology ecology.
(JDD 2020 JD.COM C2M Smart Factory officially unveiled) Cloud chain plan: an ecological alliance starting from technical services.
JD。 COM's "Cloud Chain Plan" also aroused repercussions, because it responded to the strategic needs of new infrastructure and demonstrated the new ecological growth logic put forward by JD.COM. JD.COM Cloud Chain Project is an ecological alliance based on cloud computing, artificial intelligence, Internet of Things, big data and other technologies, with supply chain as the core and service as the starting point. This will not only directly enhance JD.COM's ecological status and influence, but also help the whole alliance to obtain the force effect of 1+ 1 greater than 2.
(JDD2020 newly released JD. COM's "Cloud Chain Plan") launched the "Beijing Enterprise" software service platform for small and medium-sized enterprises, and released the "1+1100 million" SME support plan.
Focusing on the strong demand for intelligent upgrading of small and medium-sized enterprises, JD.COM Zhilianyun, JD.COM Retail Computer Digital, JD.COM Retail Enterprise Business and Software Service Partner * * * have jointly built a "Jingqitong" software service platform for small and medium-sized enterprises. There are five top quality service providers registered for more than three years on the platform, and enterprise users can purchase products and services needed for digital intelligent upgrade through JD.COM App. At the same time, considering the impact of the epidemic on small and medium-sized enterprises, JD.COM also launched the "1+ 1+ billion" plan, which launched a variety of high-quality products for each category, 1 yuan, and provided 1 billion yuan of support funds and exclusive rights, from the platform, the.
("Qi Jing Enterprise" SME software service platform released) In addition, JD.COM Zhilianyun also released new products such as hybrid cloud platform Zhilianyun Ship, virtualization engine Jinggang 4th generation, JDStack X 1, JD.COM Zhilianyun and JD Health released a number of industrial digital intelligent solutions such as Jingzhikang Family Medical Guardian Star. In the six sub-forums of the day, JD.COM Zhilianyun's solid and rich industrial digital intelligent solutions not only showed the achievements of JD.COM. Based on the technical transformation of JD.COM Zhilianyun, COM also shows the actual promotion of JD.COM Zhilianyun to the industrial digital intelligence and the upgrading of the real economy.
Industrial transformation followed, and JD.COM Zhilianyun, based on technology, opened up a differentiated development path of industrial intelligence. With JD. COM mature application scenarios and huge supply chain, JD.COM Zhilianyun has realized digital intelligent access in the industrial field through the combination of technology and industry. At the same time, it has also opened a broader technology application network, radiating from JD.COM to the whole industry, and even becoming a new fulcrum to incite the rapid growth of the real economy in the next decade.