WeChat Releases Big Data on the Stage of City Service Open Platform

On October 23rd, at the Tencent Global Partner Conference held in Chongqing, WeChat's "City Service" team released big data on the stage-by-stage development of the city service open platform.

The data shows that as of October 2015, WeChat "city services" has covered 12 provinces in the country, the first in 69 cities on-line, covering traffic control, public security, immigration, transportation, life payment, education, medical and other governmental and livelihood aspects, bringing a full range of convenient life for 200 million users. WeChat's open platform for city services provides proprietary interface support, four-step access, standard development tools to reduce costs, and industry-specific solutions in four categories*** counting 285 services.

Access to the WeChat City Services Open Platform makes the city smarter

As a unified platform for government affairs and livelihood services on WeChat, which centralizes services originally scattered in various government services, WeChat City Services is an extension of the ecology of the WeChat public platform and an aggregation of public ****services. Under the strategy of "Internet+", more and more provinces and city government departments have accessed WeChat for government services and life services, adopting WeChat's government and livelihood public accounts as a new carrier and channel for social management and public **** services. Public Security WeChat, Hospital WeChat, Transportation WeChat, Provident Fund WeChat and other governmental WeChat have emerged in response to the trend, using WeChat to "check the weather public transport", "see the doctor to make an appointment to register", "deal with traffic accident claims ", "pay water, electricity, gas bills" and so on has become the norm into people's daily lives.

WeChat's city services team said that in the face of the ever-emerging demand for city services, WeChat has innovatively built an open platform for "city services" through technological upgrades and process reengineering, which has greatly improved the efficiency of city service connections. It is convenient for government agencies and their partners across the country to access the WeChat open platform through self-service access, aiming to accelerate the transformation of urban intelligence and humanization. After development, now WeChat city services have been able to provide proprietary interface support, four-step easy access, standard development tools to reduce costs, industry-specific solutions in four categories *** counting 285 services .

For WeChat to become the connector of the new smart city, in addition to providing a rich variety of urban public **** services in the WeChat City Services portal and continuing to rapidly expand the scale of user coverage, it is also important to continue to promote the optimization of the process, standardization, and templating of urban public **** services, and to create an easy self-service access to the "City Services" open platform. "

The Guangdong Provincial Public Security Bureau (GDPSB) will continue to promote the optimization, standardization and templating of the process of urban public **** services, and create an open platform for easy self-service access.

Guangdong government WeChat total, city services users accounted for the first in the country

WeChat "city services" open platform released data show that the development of government WeChat from the number of government WeChat, government WeChat leading the development of provinces and cities in the eastern region, the western region of the government WeChat development is relatively slow. Among them, the total number of government WeChat in Guangdong Province accounted for 15%, ranking the first in the country, while Zhejiang Province ranked second with a slight difference of 14.8%.

(Percentage of governmental WeChat)

In addition, in terms of the percentage of city service users, Guangdong Province, which was the first to go online and provided the most services, ranked first in the country with 41% of city service users, while Zhejiang Province ranked second with 13%. In many services, the frequency of use of the top three were public security government services (including public security, traffic police, traffic control) amounted to 37%, medical services accounted for 18%, public **** transportation services (including long-distance passenger transportation, bus inquiry, city bus, road conditions query, high-speed services, road conditions) accounted for 15%.

(Services accounted for)

It is worth noting that WeChat city service users are predominantly male, more than 60%, and the highest frequency of use is the violation of the law, while the service most used by women is hospital registration. In the city service satisfaction survey carried out in the country to see the highest user satisfaction in the city is Shanghai, spit the most cities surprisingly is the earliest on-line Guangzhou.

Governments and institutions around the world have combined their own strengths to go online with specialty services. In Guangzhou, the Guangzhou Municipal Women and Children's Center from October 8, the implementation of WeChat platform non-emergency registration full appointment. In addition to consultation, examination and medicine collection, the entire medical process can be completed online. In Qinzhou, Guangxi, WeChat alarm service platform with acceptance of the alarm, help, illegal crime reporting, on-site mediation and processing of four functions, city services just on-line for a month to accept the public alarm of more than 800, of which 508 effective alarms, have been properly disposed of, the public participation is very high. In Fujian, after the implementation of paperless government through the WeChat public platform, the first approval after the office, a trip to finish, electronic files easy to build and easy to check. The office cycle was reduced from the original 20.6 days to 5.3 days, an increase in efficiency of 380%, the window time was reduced from the original 26 minutes to 3 minutes , an increase in efficiency of 667%, the number of service acceptance in March 2015 was 6,977, an increase of 600% compared to September last year.

In the future, WeChat's "City Services" will focus on activating the vertical ecosystem, aggregating more valuable services, promoting innovation in public ****services, and truly connecting cities with wisdom.

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