Among them, "AI Intelligent Return Visit Visualization" won the "Gold Award Case of Service Innovation" at the 2020 China Insurance Service Innovation Summit.
The following seniors will introduce the intelligent customer service of China Ping An Life Insurance Company of China Insurance Company. If you don't know much about Ping An Life Insurance Company of China, China, you might as well read this article introduced by Booz: What kind of company is Ping An Life Insurance Company of China, China? What products are there? Which ones are good? What problems are worthy of in-depth analysis?
In 20 19, China Ping An Life Insurance Company of China Insurance Company introduced intelligent services such as "Smart Customer Service" and "An E Compensation" by using cutting-edge technologies such as artificial intelligence.
In terms of services, "Smart Customer Service" helps customers "handle online one-time business". By accessing the comprehensive identity verification service and matching big data to complete the remote verification of customer identity information, the service efficiency is improved.
In terms of claims, "An E Compensation" can realize 3 minutes payment at the earliest. It can quickly promote the identity authentication problems in online claim application, electronic signature confirmation, claim progress inquiry and other links, and simplify customer procedures.
If you want to know more about claims, you can poke: What are the correct postures for fast and good insurance claims? No compensation!
In addition, China Ping An Life Insurance Company of China Insurance Company also upgraded its smart customer service and launched the AI video return visit service, which shortened the return visit time to 2.8 minutes at the earliest.
After signing, the new single customer can log in to Ping An Jin Butler APP to initiate a video return visit according to their own schedule.
If you are in doubt about the product, you can check the insurance information through the function of "instant access to policy information" to confirm the policy rights and interests.
To sum up, the smart service of China Ping An Life Insurance Company of China Insurance Company can bring consumers a more convenient and safer experience.
If you want to know more about Ping An Insurance, you can also read this article: Is it reliable to buy Ping An Insurance online? After reading it, my heart was calm. ...
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