A few days ago, the Ministry of Housing and Urban-Rural Development and other ten departments issued a notice on strengthening and improving residential property management. Encourage property service enterprises to use the Internet of Things, cloud computing, big data, blockchain and artificial intelligence and other technologies, the construction of intelligent property management service platform, to enhance the level of intelligent property management services.
A few days ago, the Ministry of Housing and Urban-Rural Development and other ten departments issued a notice on strengthening and improving residential property management. Encourage property service enterprises to use the Internet of Things, cloud computing, big data, blockchain and artificial intelligence and other technologies, the construction of intelligent property management service platform to enhance the level of intelligent property management services. The collection of housing, facilities and equipment, owners' committees, property service enterprises and other data, *** enjoy urban management data, shopping, housekeeping, pension and other life service data. Encourage conditional property service enterprises to the elderly, child care, housekeeping, culture, health, housing brokerage, courier and other areas of extension, to explore the "property services + life services" model, to meet the needs of residents to diversify multi-level living.
The full text of the notice is as follows:
The Ministry of Housing and Urban-Rural Development and other departments on strengthening and improving the work of residential property management notice
Provinces, autonomous regions, municipalities directly under the Central Government, Xinjiang Production and Construction Corps Housing and Urban-Rural Development Department (commission, management committee, bureau), the Party Committee of Politics and Law, the Office of Civilization, the Development and Reform Commission, Public Security Bureau (Bureau), the Department of Finance (Bureau), the Office of Human Resources and Social Security (Bureau). Social Security Department (Bureau), Emergency Response Department (Bureau), Market Supervision Bureau (Office, Committee), the Banking and Insurance Supervision Bureau:
Residential communities (residential neighborhoods) are the main space for residents to live in, and are an important element of social governance at the grassroots level. Residential property management has a great deal to do with the quality of life of the masses, as well as the safe operation of the city and social stability. In order to implement the spirit of the 19th CPC National Congress and the 4th and 5th Plenary Sessions of the 19th CPC Central Committee, fully implement the Chinese People's *** and National Code, the Central Committee of the State Council on the strengthening and improvement of urban and rural community governance opinions, and the Central Office of the Central Committee of the General Office of the Central Committee of the issuance of the & lt; on the strengthening and improvement of grass-roots urban party building work of the views & gt; notice of the notice of the relevant requirements to accelerate the development of the property services industry, and promote the upgrading of property services to high quality and diversification. Promote property services to high-quality and diversified upgrades to meet the people's growing needs for a better life, is to strengthen and improve residential property management work as follows.
A, into the grass-roots social governance system
(a) adhere to and strengthen the leadership of the Party's work on property management. Promote owners' committees and property service enterprises to set up party organizations. The establishment of the party building under the leadership of the community residents' committee, owners' committees, property service enterprises to coordinate the operation of the mechanism, fully mobilize the residents to participate in the enthusiasm, the formation of community governance synergy. Promote the owners' committee members and property project managers in the party members to serve as part-time members of the community party organizations, eligible community "two committees" members through the legal procedures to also serve as members of the owners' committee. Encourage mobile party members and retired party members to transfer their organizational relations to community party organizations, and promote city and district-level agencies and enterprises and institutions, party organizations, and working party members to take the initiative to participate in community governance and effectively serve the public.
(2) the implementation of the street local management responsibility. Streets to establish and improve the comprehensive management of residential community work system, clear work objectives, timely study and solve the key and difficult problems of residential property management. Encourage the streets to establish a property management mechanism, guidance and supervision of property management activities within the jurisdiction, and actively promote the establishment of owners' associations, the election of owners' committees, owners' committees for the record, and in accordance with the law and regulations to supervise the owners' committees and property service enterprises to perform their duties. Guidance to carry out property acceptance inspection and publicize the results, supervise the orderly handover of property projects. Emergency public **** event response period, the street guide property service enterprises to carry out response work, and give material and financial support. Commissioned property service enterprises to undertake public **** service matters, should be paid to the property service enterprises.
(C) to promote the sinking of urban management services. Promote the extension of urban management services to the residential community, relying on the urban integrated management service platform, the establishment of the masses reflect the problem of acceptance and disposal mechanism. Clear list of duties of departments and units, the work of responsibility, timely investigation and handling of property service areas, illegal construction, destruction of green occupation of green, arbitrary abandonment of garbage, raising animals in violation of the provisions of the law, illegal parking and charging of electric bicycles, occupying the blocking of public **** and fire escape and other illegal acts. In accordance with the law to clarify the water supply, drainage, power supply, gas supply, heating, communications, cable television and other professional operators to serve the end-user, the implementation of professional operators of the property service area of the relevant facilities and equipment maintenance, repair and maintenance, and the responsibility to update.
(D) build *** build *** governance *** enjoyment pattern. Streets to play the main role of residents, mobilize community social organizations, social work service agencies, community volunteers, the enthusiasm of the units in the area, *** with the participation of residential community governance, build *** build *** governance *** enjoy the grass-roots social governance system to achieve decision-making *** planning, development *** building, construction *** management, effect *** assessment, results *** enjoy. Smooth channels for residents to make complaints, improve the 12345 hotline complaint referral mechanism, and enhance the effectiveness of complaint handling. Strengthen the construction of property management mediation organizations, play the role of grass-roots comprehensive management centers and grids, and actively promote the property management of conflicts and disputes resolved locally.
Two, improve the governance structure of the owners' committee
(E) optimize the staffing of the owners' committee. Streets are responsible for guiding the establishment of the owners' meeting preparatory group, owners' committee re-election team, to strengthen the owners' committee of the candidate recommendation and audit. Encourage the "two representatives of a member" to participate in the election of owners' committee members, increase the proportion of party members in the owners' committee members. Explore the establishment of owners' committee members to perform their duties negative list, the negative list of circumstances, suspend the members to perform their duties, and submit to the owners' general meeting to terminate the qualification of the members and announce all the owners. Municipal and county housing and urban-rural construction departments, streets to strengthen the owners' committee members of laws and regulations and business training to improve the owners' committee members to perform their duties in accordance with the law.
(F) give full play to the role of the owners' committee. Owners can be in accordance with laws and regulations, through the rules of procedure and management statute agreement, the owners' committee is authorized to exercise a certain amount of owners *** have part of the operating income expenditure, residential special maintenance funds (hereinafter referred to as maintenance funds) the use of decision-making power. The owners' committee shall urge the owners to comply with the laws and regulations, rules of procedure, management rules and resolutions of the owners' general meeting, the owners of violations of the law to discourage behavior. For many times to pay the property owners still defaulted on property charges, according to the management statute of the corresponding measures to call for payment. Explore the malicious behavior of the property fee arrears into the personal credit record.
(VII) standardize the operation of the owners' committee. Owners Committee should hold regular meetings, in deciding matters related to property management, should openly consult the owners, and report to the community party organizations and residents committee. The owners' meeting can authorize the owners' committee to hire full-time staff to undertake daily affairs, clear job duties and salary standards. Explore the establishment of owners' committee audit system.
(H) to strengthen the owners' committee supervision. Owners Committee annually to the owners of the owners *** have part of the operation and revenue, maintenance funds, the use of funds and other information, to protect the owners of the right to know and the right to supervise. Owners' committees to make violations of laws and regulations and rules of procedure, the management of the Statute of the decision, the street should be ordered to rectify the refusal to rectify the revocation of its decision in accordance with the rules of law, and announce the owners. The owners' committee does not fulfill its duties in accordance with the law, serious damage to the owners' rights and interests, the street guides the owners' association to convene a temporary meeting, re-election of the owners' committee. Increase the owners of the committee members to investigate and deal with violations of the law, suspected of criminal transfer to the judicial organs.
Three, enhance the level of property management services
(ix) expand the coverage of property management. Streets in a timely manner to actively promote the owners to set up owners' associations, the election of owners' committees, the selection and appointment of property service enterprises, the implementation of professional property management. Temporarily do not have the conditions for the establishment of owners' associations, to explore the formation of community residents' committees, owners' representatives to participate in the property management committee, a temporary replacement for the owners' committee to carry out its work. Combined with the transformation of old urban neighborhoods, guiding residents to determine the management mode of the old neighborhoods, and promote the establishment of long-term mechanism of property management. Encourage property service enterprises to unify the management of old neighborhoods around the project. Temporarily do not have the conditions of professional property management, by the street through the Community Residents Committee trusteeship, social organizations, or residents of self-management, and other ways to gradually achieve full coverage of property management.
(J) enhance the quality of property services. Fully implement the main responsibility for the quality of property service enterprises. Property service enterprises to improve the service quality assurance system, the establishment of service complaints quickly deal with the mechanism to strengthen the management of personnel and vehicles, regular inspections and maintenance of *** with parts, *** with facilities and equipment, to take reasonable measures to protect the owners of personal and property safety, do a good job of greening maintenance, to help regulate the garbage and timely cleaning and transportation to improve the living environment, improve the quality of living, to create excellent property service projects. Play the role of property industry associations, the preparation of property service standards, standardize the behavior of practitioners. Support for property service enterprises mergers and acquisitions, to promote the scale of property services, branding operations, to enhance the overall level of service.
(k) improve the price formation mechanism for property services. Property service prices are formed mainly through market competition, by the owners and property service enterprises in the property service contract agreed service prices can be adjusted dynamically according to service standards and price indexes and other factors. Promote the honorarium system billing. Urban housing and urban and rural construction departments to publish a list of property services, clear property service content and standards. Property industry associations to monitor and regularly publish information on the cost of property services and pricing rules for owners and property service enterprises to negotiate property fees for reference. Guide owners and property service enterprises through the contract agreed property service price adjustment. Property service prices for the implementation of government-guided price, by the pricing authority of the price department, housing and urban and rural construction departments to develop and publish the benchmark price and its fluctuations, the establishment of a dynamic adjustment mechanism.
(xii) enhance the quality of property services industry personnel. Promote the property service personnel vocational skills level recognition. To carry out vocational skills training and competitions to improve the overall quality and skill level of practitioners. Guide property service enterprises to improve the salary system and employee incentive system, the introduction of highly skilled personnel and professional and technical personnel. Property service enterprises in the protection of safety, owners *** with the decision-making consent under the premise of the use of unused housing for staff accommodation. Qualified employees are prioritized into the scope of housing security. Organize and carry out the most beautiful property people to promote the selection of activities to enhance the sense of honor and belonging to the practitioners.
Four, promote the development of life services
(M) to strengthen the intelligent property management services capacity building. Encourage property service enterprises to use the Internet of Things, cloud computing, big data, blockchain and artificial intelligence and other technologies, the construction of intelligent property management service platform to enhance the level of intelligent property management services. The collection of housing, facilities and equipment, owners' committees, property service enterprises and other data, *** enjoy city management data, shopping, housekeeping, pension and other life service data, to ensure that the data is not leaked, not abused. In accordance with the law and regulations with the relevant departments to realize the data *** enjoyment application.
(xiv) enhance the intelligent management of facilities and equipment. Encourage property service enterprises to intelligent property management service platform as a support, through the elevator, fire, water supply and drainage and other important facilities and equipment deployment of sensors, real-time data collection. The establishment of the event components disposal authority and responsibility list, clear disposal business processes and norms, to realize the wisdom of early warning, wisdom research and judgment, wisdom orders, wisdom supervision.
(xv) promote the integration of online and offline services. Encourage conditional property service enterprises to old age, child care, housekeeping, culture, health, housing brokerage, courier and other areas of extension, to explore the "property services + life services" model, to meet the needs of residents of diversified multi-level living life. Guiding property service enterprises to provide customized products and personalized services through the intelligent property management service platform, realizing one-key reservation and door-to-door service. Property service enterprises to carry out pension, housekeeping and other life service business, you can apply for appropriate preferential support policies in accordance with the rules.
Five, standardize the use of maintenance funds and management
(p) improve the efficiency of the use of maintenance funds. Optimize the use of maintenance funds process, simplify the application materials, shorten the time limit for review. Establishment of emergency maintenance list, in line with the list of contents, the owners' committee can apply directly to use the maintenance funds, has not yet produced owners' committee, the street organization on behalf of the maintenance, and from the maintenance funds in the relevant costs. For water supply, drainage, fire, elevators and other urgent matters such as the use of maintenance funds, maintenance works are completed, the amount of maintenance funds should be made public. Explore maintenance funds to buy elevator safety liability insurance.
(xvii) sound maintenance funds management system. Improve the maintenance fund management organization specialization, standardized management level. The use of public bidding, comprehensive deposit rates, asset size and service effectiveness and other factors, to determine the preferred management bank, control the number of special account management bank. Explore the commissioning of professional organizations to operate maintenance funds, improve the level of capital gains, and the allocation of proceeds to owners. Accelerate the construction of maintenance fund management information system to facilitate real-time inquiry by owners. Annual disclosure of fund management and utilization, and accept social supervision. Strengthen the supervision of maintenance funds, seriously investigate and deal with misappropriation and misappropriation of funds and other illegal behavior.
(xviii) increase the collection of maintenance funds. Promote the new commercial housing in the net signatures for the record, by the construction unit on behalf of the full payment of maintenance funds. Increase the construction unit, property service enterprises on behalf of the collection of maintenance funds to clear the payment. Owners *** part of the operating income should be mainly used to supplement maintenance funds. The gradual implementation of commercial housing and sold public housing maintenance funds and management.
Six, strengthen the supervision and management of property services
(xix) the establishment of service information public announcement system. Property service enterprises should be supervised under the guidance of the street, in the property service area in a prominent position to set up property service information supervision bulletin boards, truthfully announced and timely update of the property project manager's basic situation, contact information and property service complaints telephone, property services and standards, charges and standards, elevators and fire and other facilities and equipment maintenance units and contact information, parking garage use, public **** Apportionment of water and electricity charges, property fees and owners *** have part of the operating income and expenditure, elevator maintenance expenditures and other information, you can also inform the owners of the content of the public notice through the network and other means. Property service enterprises to carry out housekeeping, old age and other services should also be publicized, according to the price agreed upon by both parties to charge service fees. Property service enterprises shall not be charged outside the publicized charges.
(xx) the establishment of property service enterprises credit management system. The establishment of property services credit evaluation system, the development of a unified credit evaluation standards, the construction of a national credit information management platform. According to the contract fulfillment, complaint handling, daily inspection and street opinions, collect relevant credit information, implement comprehensive credit evaluation, in accordance with the law and regulations to publicize the enterprise credit records and evaluation results. According to the credit status of enterprises, by the city housing and urban-rural construction departments to grant credit star logo, the implementation of credit grading and classification supervision, strengthen the credit information in the pre-property management bidding, owners' associations to select and employ property service enterprises, government procurement and other aspects of the application.
(xxi) optimize market competition environment. Strengthen the property services business registration information sector **** enjoy, explore the establishment of a sound property services contract filing, project manager filing system. Improve the property management bidding system, strengthen the bidding agency, bid evaluation experts and bidding activities supervision. Guide the owners' committee through public bidding for property service enterprises. Housing and urban and rural construction departments in the street to seek advice on the basis of the establishment of property service enterprises red and black list system, to promote the formation of the survival of the fittest market environment. Serious violations of the law, the circumstances of the property service enterprises and directly responsible personnel, according to law out of the market.
Districts and departments should adhere to the people-centered development ideology, to strengthen and improve residential property management as an important initiative to safeguard and improve people's livelihoods, innovation in grass-roots social governance, and effectively strengthen organizational leadership, optimize the institutional setup, complete the professionals, strengthen public opinion and publicity, implementation of the work of the responsibility to study the formulation and introduction of complementary policies and measures, to ensure that the tasks set out in this notice to the practical implementation. The Ministry of Housing and Urban-Rural Development (MOHURD) will work together with the Ministry of Housing and Urban-Rural Development (MOHURD) on the following The Ministry of Housing and Urban-Rural Development will work with the relevant departments to assess the implementation of the situation, summarize the experience of localities, and improve the relevant systems of residential property management.
The Ministry of Housing and Urban-Rural Development, the Central Political and Legal Committee, the Central Civilization Office, the Development and Reform Commission, the Ministry of Public Security, the Ministry of Finance, the Ministry of Human Resources and Social Security, the Ministry of Emergency Response, the General Administration of Market Supervision, the China Banking and Insurance Regulatory Commission, December 25, 2020
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