As we all know, due to the limitation of professional technology, many people do not have the knowledge and professional ability related to home installation and maintenance in their lives. Therefore, many people choose to call the Internet 020 for on-site service, and e-commerce will also order third-party after-sales service for customers. Usually, individual customers and corporate customers choose distribution, installation and maintenance on the platform.
After the door-to-door services such as cleaning and dredging are completed, the order will be assigned to the relevant master on the platform, who will contact the customer and provide door-to-door services. After the master completes the door-to-door service, the customer will evaluate the service and the whole business process will be completed. In this business process, how the platform enables the master and the customer to quickly reach contact and communication has become an indispensable part. Therefore, nine cloud platforms provide small products for masters, which makes the platform improve business efficiency, protect customer information privacy, prevent flying orders and improve service quality.
Cloud Communication Business Phonetics Expert-Nine Cloud Platforms
Jiuyun platform is the latest open platform for mass communication. By providing an interface for communication functions, enterprises can access a few lines of code to realize communication functions. Previously, mass communication has been focusing on the research and development of voice technology. Over the years, we have provided business voice services to many enterprises in the fields of securities, funds, banking, insurance, logistics, real estate, e-commerce, education and training, science and technology, internet plus and so on. At present, it has served tens of thousands of corporate customers.
Nine cloud platform order trumpet aims to make customer communication more convenient and life service more intimate.
How to improve the efficiency of ordering small commodities
The communication service of the cloud platform has flexible API and SDK interfaces. A few lines of code can access the Internet O2O service platform, so that the platform can immediately have the voice communication function, and the telephone contact problem between the platform master and the customer can be fundamentally solved with only one stroke, and the communication function can be realized with only a few lines of code without the platform investing any manpower, material resources and financial resources to build the call center of the platform. The cloud platform matches the order trumpet for each order, and through the APP integration click call, both parties of the order can establish contact through this number, and quickly realize online call, making the call simpler, cheaper and more efficient. Every time an order is generated, the Nine Cloud Platform will bind a small X to the order. Within the specified time, both the master and the customer can contact through this trumpet X, that is, master A dials trumpet X to reach customer B by default, and customer B dials trumpet X to reach master A by default. When dialing other numbers unrelated to AXB, you will be prompted with an empty number. Moreover, for Internet O2O enterprises, the user experience is paramount, and the order trumpet can make users feel no complicated call logic, and their phone experience is consistent with the call flow of operators.
How to protect customers' private information in order trumpet, 100% anti-flying.
In the era of internet plus, users' real contact information became open and transparent with the spread of big data, which caused certain troubles and security risks to users. If the life service O2O platform, the master has mastered the real number of the customer, how to solve the problems caused to the customer? Therefore, how to protect the real numbers of masters and customers and avoid mutual harassment or even worse behavior has become an unshirkable responsibility of the Internet O2O platform. For example, the current head life service platforms such as Meituan and Hungry. A series of hidden number products similar to order trumpet have been launched in succession, aiming at protecting users' information privacy and avoiding the risk of information leakage.
The order trumpet scheme provided by the cloud platform 9-when a customer initiates a service demand, the cloud platform 9 will match the owner of the order and the customer with the exclusive third-party trumpet X. After the owner clicks "Call", his phone number will be displayed as a small X during the connection process; On the client side, the received call request will not show the real number of the master, but a small X. This is to avoid the disclosure of the real information of both parties, protect the information privacy of both parties, establish a security wall for the platform side, the master side and the client side, and avoid unnecessary disputes, harassment and complaints. At the same time, it is understood that many platforms are very worried about the long-term cooperation between masters and e-commerce enterprise customers, bypassing the platform and placing orders directly in private. The order trumpet does not disclose the real contact information of both parties, and it also solves the problem of 100% flying orders.
Stable platform, recording management and higher service quality.
The bottom system of Jiuyun Platform adopts Huawei IMS system, which is well-known in the industry and belongs to telecom platform system. It can efficiently and quickly handle 6.5438+0 million concurrent sessions at the same time, fully meeting the telephone call requirements of any Internet platform. With the development of cloud technology, the requirements for the stability and continuity of services on the cloud are getting higher and higher. The bottom system of nine cloud platforms has the stability requirements of five nines, which can achieve stable voice quality and high call quality. According to the needs of the platform, Jiuyun Platform can also recall every call under every number, record every call, and issue a detailed communication report, including daily call volume, call duration, dialing time, call rejection rate, call content, customer demand notes, etc. From these behavioral data, platform managers can easily make relevant service data analysis, which is convenient for unified management, assessment of platform employees and improvement of service quality of platforms with business in China.