The refund behavior of consumers who meet the self-service refund and change policy can be operated by themselves. If the refund behavior does not meet the self-service return and change rules due to the user's reasons, our customer service will assist in negotiating with the theater and try our best to satisfy the consumers. Cat's-eye movies show that the difference between platforms is the difference in the policy of the cinema to the ticketing platform.

The functions and rules for the opening of the platform are subject to the requirements put forward by the cinema, and can cooperate with policies to assist the opening, refund and signing of the cinema. Our business colleagues will strengthen communication with cinemas, strive for the fair rights and interests of market individuals and present fairness on the platform.

Extended data:

Cat's eye movie tickets are introduced as follows:

The option of opening the self-service return and change function is in the cinema. For cinemas that have opened the function of returning and signing, consumers automatically submit self-service returning and signing, with no intermediate links and high efficiency; The cinema doesn't have the function of returning and signing, so our company can't force it to open. We can only rely on our customer service to negotiate with the cinema, which takes a long time, but our company will continue to work hard to improve communication efficiency.

Refund needs to go to the backstage of Meituan and log in with the mobile phone number on the login page of Meituan. Cat's eye login password and user name are the same as the US Mission. Just log in.

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