Jingdong Mall conversation with the store customer service can see the history.

You can see your purchase history, but if you need Taobao customer service intervention rights, you still need to take the initiative to customer service to provide a single number as well as shopping information, so that customer service to understand the situation, to give you a timely treatment of the problem. The customer service is able to do on the customer information confidentiality, so you do not have to worry about their information therefore. The company's customers are not only the ones who can't afford to lose their privacy, but also the ones who are ethical in their approach to the business.

Introduction of data that customer service can see:

Taobao sellers can see the buyer's credibility (level) before the buyer's transaction, and give the positive feedback rate of others. Taobao sellers in the buyer after the payment to buy things will see the buyer's the following receiving information: name, phone, address, Wang Wang name, order number and other information, but also can see the buyer's previous purchase records, other people's evaluation of the buyer and the buyer's evaluation of other people's information, and so on.

When a buyer shops, the seller can see the buyer's spending habits and credit rating. You can also see the buyer's evaluation record, is it 100% positive feedback? If a buyer has too many bad reviews it can also affect shopping, and some sellers won't sell to buyers with more bad reviews.

Taobao also has a big data, you want to buy a down jacket, and found that there is no style you like, so you did not buy. When you log on to Taobao again the next day, you will find a lot of recommended ads about down jackets, and you will click in to browse and even finish shopping. The situation of your shopping is also in this big data.