1. Make a crisis early warning plan. In view of all kinds of crisis events, formulate more detailed judgment standards and early warning plans, so as to be prepared, and once a crisis occurs, there are rules to follow and the right medicine to the case. This step is mainly to determine the target website to be monitored and filter keywords.
2. Pay close attention to the development. Grasp the dynamics at the first time and strengthen monitoring. In this way, a large amount of information on the Internet can be collected and summarized in the first time.
3. Timely transmission and communication of information. That is, keep close communication with relevant government departments involved in public opinion crisis. The establishment and application of this information communication mechanism has become an important experience of the network public opinion management department. Taking Shanghai as an example, whether dealing with Japanese-related public opinion, adjusting subway prices or beating people by Putuo City Management are all important measures to deal with the crisis. All departments work together, cooperate with each other, discuss with each other, judge the trend of the crisis, and make appropriate amendments and adjustments to the plan to meet the actual needs.