In the first half of 2020, Ping An Life Liaoning Branch paid 47,000 individual insurance claims***, providing quality claims service to 262 customers on average every day. The total amount of claims paid was 460 million RMB, with insurance benefits of 2.53 million RMB per day, and *** counting 100 million RMB in premium waiver.
The release of the half-yearly claims data not only reflects the quality claims service of Ping An Life Liaoning Branch, which protects you from the wind and rain and accompanies you with "compensation", but also allows us to see where the risks of each age group and each group are through the analysis of big data, which helps us to cope with the situation calmly.
Medical cases accounted for 88% of the total number of claims
Medical cases accounted for the highest proportion of the caseload, with 42,417 claims paid out***, or 88.63% of the total number of claims. Among them, 20,775 accidental medical claims were paid out, accounting for 48.97% of the medical caseload; 21,642 disease medical claims were paid out, accounting for 51.03% of the medical caseload, which is slightly higher than the accidental medical insurance caseload.
It is worth paying attention to the fact that the incidence of pneumonia is the highest among disease medical treatment, and more than one-tenth of the customers were hospitalized for different reasons of pneumonia.
Top 10 Death Cases are all males
Death cases*** totaled 2,141 claims, accounting for 4.47% of the total number of claims paid. Among them, 232 cases of accidental death, accounting for 10.84% of the total number of death cases; 1,909 cases of disease death, accounting for 89.16% of the total number of death cases, and the number of disease death cases is much higher than the number of accidental death cases. Among the top ten cases of death, all of them were males, including 2 cases of death by disease and 8 cases of death by accident. Among the accidental deaths, there were 7 car accident deaths and 1 drowning death.
Accidental death cases paid out an average of 166,000 yuan, the highest average amount. Sickness death cases paid an average of 54,000 yuan, much lower than the average amount of accidental death.
Malignant tumor Most insured
Critical illness cases*** 2,998 claims, accounting for 6.26% of the total number of claims, and the amount of compensation. 19,508,000 yuan, accounting for 42.27% of the total amount of compensation, with an average of 65,000 yuan per major disease case.
Among the top 10 major disease cases, 6 cases were insured by women, accounting for a higher percentage than men. Among them, 5 cases of thyroid cancer were insured and 2 cases of breast cancer were insured. In the top ten cases of critical illnesses, all of them are insured with Ping An Fortune insurance and additional exemptions. The only way to face serious illnesses without worries is to buy enough protection for yourself or your family, and get timely and effective treatment to meet a better tomorrow.
The age of the insured is mainly concentrated in 31-60 years old
According to the distribution of Ping An Life Liaoning branch's claim volume in the first half of 2020, the age of the insured is mainly concentrated in the part of the age of 31-60 years old, and the volume of the insured cases of this part of the insured cases of females is higher than that of males.18
The age of the insured is mainly concentrated in the age of 31-60 years old.
18-30 years old as the overall caseload change an inflection point, since the age of 30 years old, the caseload of the overall upward trend, in the age of 41-50 years old to reach the highest point, with the increase of the caseload, women's insurance cases and men's insurance cases gradually pulled away from the changes in the women's insurance cases gradually higher than the men's insurance caseload. 51-60 years old caseload of the beginning of a decline in the age of 60 years old, the number of cases is the same as the age of 7-17 years old, but for women 18-30 years old caseload is still down. The age group over 60 has the lowest caseload of any age group.
Flash Jury , 20,423 cases, the fastest 115 seconds to receive claims
In the first half of 2020, 20,423 flash claims were completed, with an average of 10.9 minutes per case. 10.9 minutes, the fastest time of 1.92 minutes, just 115 seconds, the customer received the claim payment from Ping An.
"Flash Claims" is a claim service realized by Ping An Life on the basis of "An e Claims" launched in 2016, through process innovation and optimization again, combined with new technology to speed up operation. Users can apply for claims online by taking a photo and uploading the claim information, and the claim will be settled within 30 minutes, simplifying the need for customers to fill out a number of paper materials to apply for claims, so that customers can truly feel the ultimate service experience of "extremely fast time, extremely simple materials".
Critical illness first claim, 74 cases, critical illness first claim amounted to 4.33 million yuan
In the first half of the year, 74 cases of critical illness first claim were paid out, with critical illness first claim amounted to 4.33 million yuan, critical illness first claim service is a special service pioneered by Ping An Life in 2015 for the unfortunate customers who suffered from critical illnesses to open a green claim channel for them. It is a special claim service pioneered by Ping An Life to help customers diagnosed with serious illnesses to obtain fast claims during hospitalization, avoiding delayed treatment and recovery due to shortage of expenses.
Claims are the best testimony of Ping An's "service first, integrity protection". It is the embodiment of Ping An's commitment to the community and to its customers. Through the settlement of claims to reflect the speed of Ping An, the temperature of Ping An, so that customers can fully feel the company's "simple, convenient, friendly, peace of mind" claims service, feel the great love of Ping An, feel the true meaning of insurance.