1 and 1230 1 are national tourist service hotlines, which provide tourist consultation and complaint services through all-media interaction (including voice, WeChat service number and city service, Alipay city service, 1230 1 website, official website-I want to report complaints, etc.). ). 1230 1 national smart travel company * * * service platform has five strategic functions, such as information release and information, tourism industry operation supervision, national scenic spot ticket booking and passenger flow early warning, multilingual tourism image promotion, and national tourism big data integration.
2. 1230 1 platform is a unified platform for tourism quality supervision and law enforcement personnel at all levels to receive and handle tourism complaints, and it has realized a closed loop of receiving and handling complaints with territorial direct handling, full monitoring and multi-channel entrance. The platform strengthens the function of quality supervision and law enforcement of tourism departments at all levels. When a tourism complaint occurs, the complaint information can be forwarded to the local tourism quality supervision law enforcement agency at the first time. At the same time, national and provincial (autonomous regions and municipalities) quality supervision and law enforcement agencies can timely supervise and supervise key complaint cases, and quality supervision and law enforcement agencies at all levels can grasp and monitor the progress and status of complaint cases in real time.
Legal basis: Article 15 of the Tourism Law of the People's Republic of China.
When purchasing and accepting tourism services, tourists should truthfully inform the tour operators of personal health information related to tourism activities and abide by the safety warning provisions in tourism activities.
Tourists should cooperate with the measures taken by the state to temporarily restrict tourism activities in response to major emergencies and the safety precautions and emergency measures taken by relevant departments, institutions or tour operators.
Tourists who violate the safety warning regulations or do not cooperate with the measures taken by the state to temporarily restrict tourism activities, safety precautions and emergency measures in response to major emergencies shall bear corresponding responsibilities according to law.