After dialing the hotline, users will hear automatic voice navigation to guide them to choose the required service. Classified navigation ensures that the user's phone can be quickly transferred to the most suitable department or expert, which improves the efficiency of solving problems.
Haier's hotline also has a professional manual customer service team. After strict training, we have rich product knowledge and service experience. Whether it is product function, usage, troubleshooting or maintenance strategy, they can provide users with accurate and satisfactory answers.
Haier constantly optimizes hotline service, collects and analyzes users' feedback and suggestions, and constantly improves service process and training content. Advanced technical tools such as intelligent customer service system and big data analysis have been introduced to further improve the efficiency and quality of hotline service.