On May 13, the Ministry of Housing and Urban-Rural Development issued a notice on the establishment of a comprehensive service platform for housing provident funds, which points out that the construction of the service platform is a fundamental task to implement the State Council's "put in place and serve" reform requirements, and comprehensively enhance the level of service of the housing provident fund, which is essential to meet the diversified needs of the employees and to give full play to the housing provident fund system. It is of great significance to meet the diversified needs of contributing employees and give full play to the role of housing provident fund system. Each place should effectively change the concept, improve the service consciousness, enhance the sense of urgency, "Internet +" oriented, make full use of big data, cloud computing and other information technology, accelerate the construction of the service platform, improve the function of the service platform, enrich the type of online business, effectively improve the rate of departure from the counter, and effectively improve the convenience of the housing provident fund services.
"Notice" requires comprehensively strengthen the organization and leadership at the same time to reasonably determine the capital investment.
"Notice" pointed out that the service platform construction involves a wide range of strong policy, high technical requirements, the management center to set up a service platform construction work leading group, led by a hand in charge, focusing on the technical departments and business departments backbone force, to develop a work program, a clear work task, key links and time frame for completion. At the same time, comprehensively consider the scale of service objects, the amount of funds for management and operation, the amount of daily services and other factors, on the basis of extensive research, argumentation and comparison, to reasonably determine the construction costs, to achieve savings and intensification of construction.
In addition, the Notice makes it clear that the management center should sort out and determine the list of service matters in accordance with the characteristics of the online business, formulate the housing provident fund service guide, service platform operation manual, and make clear the rules for reviewing and evaluating the online business. Further optimize the online service process, streamline service links and requirements, and shorten the processing time. Strengthen communication and coordination with relevant departments to continuously expand the scope of data **** enjoyment.
Perfect docking of the government affairs platform is also one of the requirements. Provinces, autonomous regions or city people's governments require the service platform to be included in the unified management of the local government affairs platform, the management center should actively do a good job of docking work, sorting out the services to be included in the government affairs platform, and the management of the government affairs platform with the management of the department of the management of the management, service and security operation and maintenance of clear responsibilities.
The Ministry of Housing and Construction requires that the Housing and Urban-Rural Development Department of each province and autonomous region should strengthen the supervision and guidance of the construction of the service platform of each management center in the administrative region, increase the coordination with the relevant provincial departments, and actively promote the information **** enjoyment. The Ministry of Housing and Urban-Rural Development will regularly notify the places where the construction of the service platform is lagging behind.
The following is the full text:
Notice of the Ministry of Housing and Urban-Rural Development on the Establishment and Improvement of a Comprehensive Service Platform for Housing Provident Funds
Provinces, autonomous regions and departments of housing and urban-rural development, municipalities directly under the Central Government, Xinjiang Production and Construction Corps Housing Provident Fund Management Committee, Housing Provident Fund Management Center:
"Notice of the Ministry of Housing and Urban-Rural Development on Accelerating the Construction of a Comprehensive Housing Provident Fund Notice of Integrated Service Platform" (Jianjin [2016] No. 14) and "Guidelines for the Construction of Integrated Service Platform for Housing Provident Fund" have been issued since the issuance of the Provincial and Autonomous Regional Housing and Urban-Rural Development Departments and the Housing Provident Fund Management Centers around the world (hereinafter referred to as the management centers) to conscientiously implement the implementation of the construction of the integrated service platform for housing provident fund (hereinafter referred to as the service platform), and to enhance the efficiency of the service of housing provident fund. However, there are still some management centers that do not have the proper understanding of the ideology, lagging behind in the construction of the service platform, the integrated management system is not sound, the types of online business is small, the risk prevention and control capacity is weak, the promotion of the use of small and other issues, the role of the service platform has not been brought into full play. In order to further implement the State Council's "release management service" reform requirements, and effectively enhance the effectiveness of housing provident fund services, standardize the construction and use of service platforms, the relevant requirements are notified as follows:
A full understanding of the significance of the construction of service platforms
Service platforms are the implementation of the State Council's "release management service" reforms. The "release management service" reform requirements, comprehensively enhance the level of housing fund service basic work, to meet the diverse needs of the deposited workers, give full play to the role of housing fund system is of great significance. Each place should effectively change the concept, improve service awareness, enhance the sense of urgency, "Internet +" as the guide, make full use of big data, cloud computing and other information technology, accelerate the construction of the service platform, improve the function of the service platform, enrich the online business for the type of effective increase in the rate of departure from the counter, and effectively improve the convenience of the housing provident fund services.
Two, comprehensively strengthen the organization and leadership
Service platform construction involves a wide range of strong policy, high technical requirements, the management center to set up a service platform construction work leading group, led by a hand in charge, focusing on the technical departments and the backbone of the business sector, to develop a work program, a clear work task, key links and time frame for completion. According to the characteristics of online services, optimize the internal organizational structure and set up a special operation and management department. Focus on key aspects such as sorting out service matters, optimizing service processes, building an integrated management system and establishing a security mechanism. The service platform contractor clearly puts forward construction needs and work requirements, tracks and evaluates work progress and quality, and strictly evaluates projects. Service platform construction effect does not meet the "housing provident fund integrated service platform construction guidelines" requirements, the management center should urge the contractor to make timely improvements.
Three, reasonably determine the capital investment
We should adhere to the demand of the deposited employees as the center, the problems in the service work as a guide, in accordance with the principle of economic applicability, the full use of mature, stable, secure technical means, based on the existing information technology facilities, to promote the construction of the service platform. Comprehensively considering factors such as the scale of service objects, the amount of funds for management and operation, and the amount of daily services, and on the basis of extensive research, argumentation and comparison, the construction costs are reasonably determined to realize economical and intensive construction. Independently operated sub-centers and management departments shall, in principle, access and use the service platform of the city management centers in their respective districts to reduce duplication of investment and construction and operation and maintenance costs. Provinces and autonomous regions with conditions can centralize the organization and construction of some of the service channels. Provinces, autonomous regions, housing and urban and rural construction department and management centers around the world to actively communicate with the financial sector, the service platform construction, operation and maintenance and information security assessment costs included in the special funding budget.
Four, strictly regulate online services
Management centers should, in accordance with the characteristics of online business, sort out and determine the list of service matters, formulate the housing provident fund service guide, service platform operation manual, and clarify the rules of online business audit and evaluation indicators. Further optimize the online service process, streamline service links and requirements, and shorten the processing time. Strengthen communication and coordination with relevant departments to continuously expand the scope of data*** enjoyment. Make full use of the Management Center's own data and external *** enjoyment of data to accelerate the realization of automatic audit and comparison in the background, meet the requirements for rapid online approval and enhance the efficiency of online services. Clarify the duties and responsibilities of service-related positions, strictly set up service platform management and business audit authority, and standardize online operation behavior. Strengthening the functions of service progress inquiry, time limit monitoring and online service evaluation, accurately grasping the demands of contributing employees, promptly resolving the blockages and pain points in the service work, and proactively accepting social supervision.
V. Unified control of various channels
Management centers should be in strict accordance with the requirements of the "Housing Provident Fund Integrated Service Platform Construction Guidelines", the construction of a comprehensive management system for service platforms, effective control of various service channels, and timely mastery of the service situation. Through the integrated management system, it ensures the synergy and consistency of each service channel, and realizes one channel registration and all-channel login for service recipients. The integrated management system shall effectively regulate the service volume of each electronic channel, and timely guide service applications to reasonably divert among different channels during the peak period of on-line service concurrency. The integrated management system shall strengthen the function of operation performance analysis, and y analyze the indicators of channel operation, business processing, user information, hot spots of consultation and complaint, etc., so as to provide data support for the continuous improvement of services.
VI. Proper docking with government affairs platforms
If the people's governments of provinces, autonomous regions or cities require that service platforms be included in the unified management of local government affairs platforms, the management centers shall actively do a good job of docking, sorting out service matters to be included in government affairs platforms, and clarifying the management, service and security operation and maintenance responsibilities with the management departments of government affairs platforms. Through docking with the government affairs platform, it will make better use of departmental **** enjoyment data, carry out networking verification of business information, and improve the efficiency of online services. Housing provident fund service matters accepted through the government affairs platform are incorporated into the unified management of the service platform. The management center shall use the service platform as the main channel for online services of housing provident fund, and shall not replace the construction of the service platform with the government affairs platform, and shall not cancel the e-service channels that have been built and are widely used by deposited employees. In accordance with the requirements of Document No. 89 of the State Office Opening Letter [2018], the housing provident fund 12329 service hotline can be realized in parallel with the city government service hotline to answer and link services, but it shall not be canceled.
Seven, strengthen the security mechanism
The management center should strictly implement the national information system security norms, implement the physical environment security, network security and data protection security measures, strengthen the service platform operation monitoring and risk analysis, with the help of the third-party security assessment agencies to regularly carry out information security assessment, and timely exclude the risks and hidden dangers. The management center shall sign agreements with contractors and operation service providers to clarify the responsibilities of all parties in platform construction, maintenance and security. Effectively strengthen data management and utilization, make good data backup, and regularly calibrate the validity and integrity of backup data. Establish and improve electronic files, improve relevant systems and standards, and strengthen the management of all kinds of business bills, data and information online and offline. Through access control, data desensitization, operation logs and system traces and other measures, prevent leakage, theft and tampering to ensure data security. Except as expressly provided by laws and regulations, the Management Center shall not, in principle, provide raw data information to a third party. When users log in to the various channels of the service platform, they shall be reminded not to provide information such as user name and password to unofficial third-party organizations. When the management center realizes data*** enjoyment with relevant departments, it shall sign a security agreement to clarify the responsibility for data security. Where value-added services are provided in cooperation with a third party based on the information of the contributing employees, they must be authorized by the contributing employees themselves and the legal responsibility must be made clear. The integrated management system should adopt a loosely coupled approach to interface with the management center's business system to ensure security and stability.
Eight, increase supervision and guidance
Provinces, autonomous regions housing and urban and rural construction department should strengthen the supervision and guidance on the construction of service platforms for the management centers in the administrative region, increase the coordination with the relevant departments at the provincial level, and actively promote the information **** enjoyment. For the service platform or service channel built by the provincial level, management and operation and maintenance will be strengthened. Promote the construction of service platforms by convening service promotion meetings, organizing acceptance, and holding personnel training. For management centers whose service platforms have been built, organize self-assessment and acceptance. For management centers that have been accepted, supervise them to make timely rectification in accordance with the acceptance opinions, and do a good job in promotion and use. Focus on supervising management centers that have not completed the construction of the service platform to speed up the work progress. Supervise the management center to seriously fill in the report on the construction and use of the service platform, and strictly audit the timeliness, completeness and accuracy of the reported data. The report will be the main basis for the Ministry to evaluate the construction and use of the service platform in each place. The Ministry will regularly notify the places where the construction of the service platform is lagging behind.