Internet + big data to break the information island

From last week, "2015 Zhuhai Social Governance Innovation Outstanding Cases Cultivation Action" entered a one-month expert guidance to enhance the stage. The Social Governance Innovation Observation Mission visited 30 advanced cases in batches to take a deep pulse and make suggestions. In the first phase, the Observation Mission visited four projects, including the Tripartite Collaboration Platform for Social Security Tax, Social Security and Finance, "Digital City Management", "Digital High-Tech", and "Micro-Grid" of Wanshan Social Governance. These projects make use of the "Internet +" and big data analysis and other means, emphasizing the openness of the platform and data information **** enjoyment, to enhance the level of social governance and public **** service capacity.

Qi Yanxin, the project's guiding mentor and a professor at Zhuhai College of Beijing Institute of Technology, pointed out that the tripartite collaboration platform for social security fees, for example, realizes problem-oriented reform and innovation, provides an exploration of breaking down barriers in government departments and building a service-oriented government, and has a benchmark significance and demonstrative effect in the province and the country.

Case

1

Tripartite Collaboration Platform for Social Security Premiums

Payment of premiums has changed from a 3-7 day arrival to real-time

After 11:00 a.m. in the social security tax office of the Heung Chau Local Taxation Department, there are only five or six citizens in line. "Business that used to take a week to complete can now be completed in a few minutes, and local participants can also be handled directly through the Internet. Now the people who come to the hall to do business are usually foreign participants, without the need for 'long lines'." A staff member said.

This month, Zhuhai's "tripartite collaboration platform" for social security tax, human resources and finance has reached its first anniversary.

In the past, the tripartite department of social security fee management system operates relatively independently, resulting in social security collection and payment of the difficult bookkeeping, reconciliation, monitoring difficult "three difficult" problem, to a certain extent, affecting the timely enjoyment of social security benefits.

The "tripartite platform" makes the relevant information bases of the local tax, social security and finance departments really realize **** enjoyment. The three departments are able to carry out "online real-time processing" of social security payment business. The transmission time of social security information on the increase or decrease of members and basic registration information of participants has been changed from 2 days to "real-time transmission", and the time of arrival at the account has been improved from 3-7 days to "real-time arrival at the account", thus truly realizing that the contributors can enjoy the benefits of social security and the payment of the contributions "immediately".

In addition to the above, the company has also developed the "real-time transmission" of social security benefits and contribution data to the account.

In addition, the "tripartite platform" also has a network of electronic bookkeeping functions, changing the previous reliance on telephone contact, paper data transfer manual bookkeeping situation, to achieve 100% accurate reconciliation, to ensure that social security income security, efficient into the reservoir, so that the social security fund more value-added, value-added space.

According to statistics, the city's social security fee collection rate is basically maintained at more than 99.55%, and the monthly arrival rate reaches 100%. The number of people participating in the basic pension insurance for urban workers has exceeded 1 million, with the coverage of insured people reaching 98 percent, and the total collection of social security fund in 2014 reached 10 billion yuan.

Construction of an electronic file management system Preliminary results will be available by the end of the year

"We will rely on the use of Internet+ and big data to further expand the depth and breadth of the tripartite cooperation, and to expand the connotation and extension of the tripartite platform for social security fees." Yan Guiyang, secretary of the party group and director of the Zhuhai Local Taxation Bureau, said that in the next step, the bureau will continue to promote and deepen the tripartite cooperation, and strive to include the Social Security Fund Supervisory Committee, the Labor Inspection Detachment, the government of the region and the street office, social security office and even public security and other units and departments into the platform for docking use and scope of services, to build an all-around, multi-channel, three-dimensional "comprehensive fee management, science and management" pattern. The company's business is to provide a comprehensive, multi-channel, three-dimensional "comprehensive fee management, scientific management fee" pattern.

Specifically, the tripartite department will further realize the five goals of closer departmental cooperation, more professional social security management, more efficient citizen services, more secure funds, and more advanced file management.

The municipal tax bureau will focus on realizing "seamless docking" with the social security department. Participants can use mobile WeChat or log on to the two sides of the website to query the tripartite platform information, to realize the declaration of levy, arrears, refunds and other data open and transparent; to explore the service site cooperation **** use, contributors in a family can handle part of the fee-related business involving the functions of the two families, such as the local tax is about to be set up in the social security hall of social security self-service payment query printers.

The construction of the electronic file intelligent management system is also a major focus. After the completion of the system, Zhuhai's millions of participants in the electronic file data will realize the real-time **** enjoy the use of the tripartite platform. Contributors only need to provide ID cards, household registration and other basic information in the first time for business, and no need to repeat the copying and reporting for the same kind of business in the future.

"We are in the process of demand research and technological breakthroughs, and there will be preliminary results by the end of the year, and the construction of electronic files and the optimization of the tripartite platform are also being carried out in parallel." Huang Bingwen, a member of the party group and chief accountant of the Municipal Local Taxation Bureau, said.

In the province and the country

has a benchmark significance

Expert comment

The case guidance tutor, Professor Qi Yanshen of Zhuhai College of the Beijing Institute of Technology, believes that the tripartite platform truly realizes the reform and innovation oriented to the problem, and solves the past social security premiums involved in the three departments of the "each in its own way, the information silos

The tripartite platform really realizes the problem-oriented reform and innovation, solves the problem of "separate administration, information silo" among the three departments involved in the past social security fees, provides a good exploration for breaking the barriers of government departments and building a service-oriented government, and has the significance of benchmarking and demonstration in the province and the country.

In the view of Lin Jiang, a professor at Lingnan College of Sun Yat-sen University, the platform makes use of big data means, the technical difficulty is not high, and the capital investment is not big, but it really realizes the convenience and benefit of the people, and also enhances the image of the government, and it has a strong replicability.

Lin Jiang pointed out that the platform's innovation is exemplary for the reform of Guangdong Province and even the whole country. Taking the reform of the household registration system as an example, currently, residents must return to their place of residence to apply for ID cards and household registration books. And in fact, as long as the data *** enjoyment can be realized between places, there is no need for the people to run back and forth. The public **** service information into the data **** enjoyment platform, is the trend of China's deepening reform, Zhuhai this time made a very meaningful demonstration.

Case

2

"Digital city management"

Big data makes governance more systematic and fine

Located in the hall of the command center of the "digital city management" in the demonstration of the operator. The LCD screen in the hall is constantly changing a variety of charts, data, and responding to the details of the city.

"Digital city management" refers to the city divided into a number of 10,000-meter cells, the use of computer and network technology to achieve the city's digital and refined management of the "new urban governance model.

"Digital city management" is the only citywide, comprehensive information platform in Zhuhai. 2014 April, Zhuhai has realized the digital city management "business full coverage", but also at present Zhuhai's business coverage is the widest, the most linkage of units The integrated command system.

Staff on-site introduction, Zhuhai "digital city management" *** by 17 subsystems, including business acceptance system, comprehensive evaluation system, a full range of real-time emergency response system, underground pipeline network system, the whole people to participate in the system (i.e., the "city steward" application), etc.. " application), etc.

The business acceptance system, is through the grid inspector in the daily inspection, the urban management problems feedback to the command center, registration and generation of system cases, and sent to the urban management responsible units to deal with the responsible units will be dealt with in the form of text and pictures quickly feedback, verified by the inspector automatically record archives.

The comprehensive evaluation system of urban management is realized through the business platform of "Digital City Management", which classifies and dispatches tasks to all responsible units of urban management in Zhuhai, and makes scientific records of the whole process of handling cases, and finally generates scores automatically according to the handling of each unit. Starting from May this year, the system is officially running and networked with the Zhuhai supervision department, and the rankings and scores of the responsible units of all districts (functional zones), functional departments, and enterprises are all announced to the society on a regular basis.

"Digital city management" command center director Huang Haitao said, the next step, "digital city management" will accelerate the improvement of various sub-systems, in particular, to expand the "city housekeeper" system. The next step will be to speed up the improvement of the sub-systems, especially to expand the number of users of the "urban steward" system, and encourage all people to participate in urban management.

Evaluation index system can be further optimized

"Digital city management" to achieve the function of urban management of the referee and the separation of athletes, its comprehensive evaluation sub-system is significant, the use of big data analysis means of urban management related departments of the comprehensive assessment, and more importantly. "This kind of assessment has been adopted by the Discipline Inspection Commission (Supervision Bureau), greatly improving the constraints and incentives function of the assessment." Case Qi Yanxin evaluation.

In addition, the internal management of the "digital city management" platform is also very efficient, the formation of the "inspection and discovery - referral processing - verification and feedback" a whole set of processes, and through the A better assessment system has mobilized the enthusiasm of the grid inspectors and back-office staff.

He also pointed out that the index system of the "digital city management" comprehensive evaluation system should be further optimized, and for the evaluation results formed by the use of big data, "we should think about whether the evaluation indexes are sufficiently advanced and reasonable, and make continuous progress and improvement in practice. "

Case

3

"Digital High-tech" Gridded Service Platform

Drone on the battlefield monitoring full coverage without dead angle

With the field of a drone lifted off, the "Digital High-tech" The command center screen switched to the drone perspective, the aerial image of the high-tech zone was immediately presented in front of the eyes of the observer mission.

July this year, the high-tech zone "digital high-tech" grid integrated service command center is fully completed and put into operation, set up a grid service, data **** enjoy, video monitoring three platforms.

Gridded service platform, refers to the whole area of the grid division, community grid attendants to implement the "one post, multiple responsibilities", for each unit of conflict and disputes, accidents and hidden dangers or emergencies, to take four steps to dispose of, that is, to find, filing, dispatching, case, each unit of the grid responsible for as a responsive As a responsive "chess piece", can be found at any time, anywhere, "grid" in the problem, the problem can not be solved will happen, the location, the scene photos and other information through the cell phone terminal timely reported to the command center, by the special responsibility of the department to send a person to deal with.

Data*** enjoyment platform, is a high-tech zone covering the 19 departments of the business data of the government data platform, just a click of the mouse, as large as the entire high-tech zone of the real-time situation, as small as a grid under the jurisdiction of the street environmental protection, three prevention, municipal operations, such as the operation of the vehicle, all at a glance.

Video surveillance platform, docking the public security department in the district set up more than 400 video probes and more than 100 probes in three communities, to achieve full coverage of video surveillance without dead ends.

"Digital Gaoxin" command center full-time deputy director Huang Hanpeng said, "digital Gaoxin" will gradually create a big data center in the high-tech zone, through the grid attendant to collect the whole area of the comprehensive management of stability, safety, urban management, family planning and other departments of information, the goal is to use the large-scale monitoring of the district. The goal is to use big data analysis to realize a variety of convenient services.

Can continue to innovate management

In the opinion of Qi Yanshin, the advantage of "digital high tech" lies in its achievements in data **** enjoyment. From the system's existing data, it has brought together the region's air quality, environmental statistics, community population, rural three capital, video surveillance and other information, in the era of big data, this information will play an increasingly important role.

But in terms of grid services, the management of "digital high tech" needs further innovation. Because of the community grid server "a post multiple responsibilities", both as an inspector, but also as a receiver. In the initial stage of operation, the grid server has a sense of freshness, may be willing to work, but in the long term will lead to a decline in work enthusiasm. For example, they may deliberately "direct" problems in order to fulfill the number of tasks.

Cases

4

Wanshan social governance "micro-grid"

Wanshan will develop "subsequent shooting" and other public **** function

Wanshan social governance The "micro-grid" project is a public, informative and convenient operating system using "Internet+" thinking, based on a public micro-letter platform and supported by computerized back-end management.

"Micro-grid" will be divided into a two-tier network, the first level of the grid consists of the relevant functional departments of the district authorities; the second level of the grid to the towns and villages, the island units as the main body of the island villages, the island military and police units, the government on the island institutions, all types of enterprises, self-employed associations, according to the size, nature, geographical Distribution characteristics of the grid, *** divided into 47 "small grid", the existing part-time grid administrators, information officers, supervisors 93 people.

Grid administrator is the first person in charge of the grid, mainly responsible for the organization and governance of the grid informants, collection and collation of various types of information changes in the grid. Grid information officer by the militia, security supervisors, sanitation coordinators, law and order co-defenders and fire wardens, volunteers, social workers and other personnel, taking into account the investigation and reporting of public opinion, residents' demands, contradictions and hidden dangers.

Ke Min, director of the Wanshan District Marine Coordination Administration, said the "micro-grid" project is still in the advancement stage, and the functions are still to be further improved, the system is not open to the public, and the information only comes from the system's designated staff. According to the plan, from January 2016 to December 2017, "micro-grid" project will enter a phase of improvement, comprehensively upgrading the region's "micro-grid" social grid management system, the development of "hand shot ", "online talk", "everyone search" and other public **** information dissemination functions, so that every villager can become a "grid operator". Give full play to the villagers and social forces in the grid service management system construction of the main position and role.

For island tourists to do a good job

"Wanshan social governance "micro-grid" project is characterized by spending a small amount of money to do a big job, the government invested only a few hundred thousand yuan, but also the same can be initially built a grid governance platform. However, at this stage, the function of this platform is not perfect, the management of the operation process should continue to improve." Qi Yanxin believes. In order to avoid leading to the "information island", in the current conditions, we must find ways to make good use of the existing information officer, fully mobilize their enthusiasm, can be directly used in the form of cash incentives to encourage the information officer to report information.

He said, the island governance has its own particularities, its infrastructure is relatively backward, such as cell phone signal network communication than land, there are limitations in the use of "Internet +" social governance. And the island also has a small population, more tourists, the characteristics of the population mobility is very strong, it is recommended that we must highlight the characteristics of the island, we must do a good job for the island tourists' services. For example, the "micro-grid" system can be developed for tourists to complain about the function, or for tourists to find restaurants, hotels and provide emergency assistance and other services.

The above is what I shared with you about the Internet + big data to break the information islands, more information can be concerned about the Global Green Ivy to share more dry goods