1, take the initiative to go to the criminal police brigade to cooperate with the investigation; 2, after the criminal police confirm that the frozen funds are indeed unrelated to the case, the criminal police brigade is responsible for unfreezing; 3, if you can not immediately unfreeze, you can wait for the bank card to be automatically unfrozen.

Zero Money security measures:

1, account monitoring: real-time monitoring of account activity, in order to find abnormal transactions in a timely manner;

2, risk early warning system: the use of big data analysis technology, the early warning of suspicious transactions;

3, user authentication: through multiple identity verification measures to ensure the security of transactions;

4 Transaction Limit Management: Setting daily transaction limits to reduce risk exposure;

5. Security Education: Regularly providing users with security usage guidelines and education on fraud prevention;

6. Customer Service Support: Providing 24-hour customer service support to deal with users' security issues.

In summary, if the Zero Money account is frozen by the criminal police brigade, the solution includes taking the initiative to cooperate with the criminal police investigation, to be confirmed that the funds have nothing to do with the case by the criminal police brigade to unfreeze, or in the case of not being able to instantly unfreeze, patiently waiting for the bank card's automatic unfreezing procedure to complete.

Legal basis:

Provisions on the Procedures for Handling Criminal Cases by Public Security Organs

Article 237

The public security organs, in accordance with the needs of investigating crimes, may inquire into and freeze, in accordance with the provisions, the criminal suspect's deposits, remittances, funds for the settlement of securities transactions, funds for futures deposits, etc., bonds, shares, fund shares and other securities, as well as equity, insurance policy interests and other investment interests and other property, and may request the relevant units and individuals to cooperate. For the above provisions of the property, shall not be transferred, transfer or otherwise disguised as seizure.