Online customer service system is a set of support for instant communication between customers and business personnel online work platform, which is centered around the service, the core concept of customer satisfaction and customer loyalty, is to promote mutually advantageous exchanges through the acquisition of customer satisfaction and loyalty, and ultimately to achieve the improvement of marketing performance. At the same time through quality service to shape and strengthen the company's good public **** image, to create a favorable public opinion environment, and strive for favorable government policies, and ultimately realize the long-term development of the company.

The application of customer service system effectively solves the instant communication between the enterprise and the customer as well as the social maintenance of the cooperative relationship, and the Le Ying Tong customer service system is an application of the customer service system on behalf of the customer service system, which has the function of the customer service system application, in the service concept and the workflow experience tends to be perfect, the Le Ying Tong is the first one to introduce the ACD automatic allocation model, based on the Internet business front website Real-time communication system, perfect big data service analysis, perfect docking enterprise marketing department pre-sale and post-sale processes, master every customer demand, so that customer service specialists more quickly and effectively receive customers. Gravitational launch of the enterprise communication more convenient, rapid solution to customer problems, communication bridge diversification and other features, so that customer service specialists and corporate customers at any time and any place to interact, fast and effective access to customer trust and satisfaction.

1, customer service center

Customer service center is tailored for customer service personnel multifunctional consulting reception platform, customer service personnel can grasp every behavior of visitors at any time, anywhere, real-time understanding of the needs of visitors, and the use of multiple dialogue mode, the integration of the major social traffic access, rich media diversified communication so that customer service personnel with the most excellent service to receive visitors, to obtain more Traffic conversion rate, increase enterprise sales.

2, Management Center

Management Center is tailored for customer service executives and leadership of the network sales department work considerations and customer data analysis of the management back office, a powerful database system and network firewalls as well as double data transmission encryption technology, to ensure that the system data security, reliable.

Websites use which customer service system, the difference in function is actually not big, because the demand for online customer service business is here, depending on which one to do more refined, I recommend Le Yingtong customer service system.