First, further deepen the source governance, timely localization of conflicts

In accordance with the principle of "territorial management, hierarchical responsibility", and continue to establish and improve the grass-roots work mechanism of letters and visits, the effective integration of grass-roots resources and strength, and effectively strengthen the grass-roots responsibility, to promote the timely localization of problems, reduce the number of people visit and irregular visits and cross-level visits. To promote the timely and localization of petition problems, reduce the number of visits, irregular petitions and cross-level petitions.

1, give full play to the role of the mass work network. Give full play to the role of the mass work network, especially the township (street) mass workstations, village (community) mass studio, strengthen the township (street) party secretary, village (community) branch secretary of the first person responsible for the work of letters and visits, according to local conditions, scientific and rational establishment of the mass workstations (room) work mechanism, to promote the mass work organizations to operate effectively, standardized operation. Further improve the system of investigation, reporting and supervision of conflicts and disputes, and form a regular upward reporting and downward supervision mechanism; further improve the mechanism for resolving conflicts and disputes, implement the "three-pronged linkage", and standardize the work procedures for registering, accepting, handling and replying to petitions, so as to solve the problems of letters and petitions promptly and locally according to the laws and regulations; further improve the mechanism for resolving letters and petitions on behalf of (or with the help of) the public; further improve the mechanism for resolving letters and petitions on behalf of the public. Improve the mechanism of letters and visits on behalf of (with) the management, give full play to the role of the mass work agencies, the role of the letter and visit information officer, take the initiative to agent or lead the masses to reflect the letter and visit claims, tracking and supervising the process of handling the problem, effectively reducing the masses to visit; to further strengthen the role of grass-roots publicity of the mass work network, the mass of workstations (office) functions and responsibilities of the household, everyone knows, and actively guide the masses to the grass-roots level to reflect the problem.

2, the strict implementation of the petition early warning information reporting system. Strictly implement the "Yueyang city petition information reporting and disposal system" requirements, and effectively play the role of the mass work network as well as the petition information officer, timely collection of public opinion, to grasp the dynamics of the petition, the petition information reported at all levels. Insisting on early-warning petition information to be reported once a week, urgent and important petition information to be grasped and reported at any time, and information on non-visits to Beijing to be reported at the first time, and to ensure the quality of the information. At the same time, in strict accordance with the "local management, hierarchical responsibility", "whoever is in charge, whoever is responsible" principle, to increase the disposal of visits, to ensure that the problem "found early, controlled, resolved! "and constantly enhance the foreseeability, relevance and timeliness of the work of letters and visits.

3, in-depth promotion of leading cadres "four visits a package" work. Continue to promote the leadership cadres "fixed-point visits, key visits, thematic visits, with the case of the visit and the leadership package" of the "four visits a package" system. On the one hand, it has increased the intensity of leadership visits and appointments, and promoted the active participation of key leading cadres at all levels and in all departments in receiving visits from the public and making appointments to deal with major and difficult letters and visits, so as to gain a timely understanding of the overall situation in their own areas and departments and of the outstanding problems, to keep abreast of the progress in dealing with key and difficult letters and visits and to urge the timely and in situ resolution of letters and visits. Leaders should guarantee time, establish accounts and solve problems. On the other hand, we continue to promote the leadership to solve the problems of letters and visits. For the masses reflect strong with universality, tendency of hot issues as well as major difficult letters and visits must be implemented leadership case, for 20xx years repeated to Beijing to the province to the city more than 5 times of the old petition and major difficult and complex letters and visits to the case, all the implementation of the county leadership case resolution, and in accordance with the "package to grasp the situation, the package of education, the package of solutions to resolve the package of complaints and petitions In accordance with the requirements of the "package to grasp the situation, package education and transformation, package to solve the defuse, package to rest complaints and petitions", case by case to formulate the defuse program to ensure that "the case is done". At the same time, to assist the municipal party committee and municipal government to handle the main leader of the mass letter, so that the leadership of the timely grasp and deal with the masses reflected in the outstanding letters and visits.

4, effectively do a good job of research and evaluation of the situation of letters and visits. Efforts to promote the return of the work of letters and visits, and further play the role of letters and visits agencies, departments to understand public opinion, gather opinions and suggestions, analyze the risk of stability, assess the functional role of policy gains and losses, and actively promote the letters and visits departments at all levels to grasp the overall situation of the letters and visits, research the causes of the key areas of the letters and visits, participate in the assessment of the risk of social stability, and effectively for the party committees, the government to steadily promote the work of the standardization of administrative behavior, and to safeguard the harmony and stability of the community. The company's main goal is to provide the best possible service to the public.

Second, to further promote the "two-way standardization", the construction of the rule of law letters and visits

With the "letters and visits to the rule of law construction year" activities as an opportunity to vigorously carry out the "letters and visits to the two-way standardization" theme activities, centering on letters and visits to the work of the two-way standardization

1, solidly promote the reform of the letter and visit system. Strictly implement the requirements of the central and provincial reform of the letter and visit system, the use of the rule of law thinking and the rule of law, and effectively grasp the "separation of complaints and visits", "according to the law level by level" and "online letter and visit" and other work. "The Government has been working to promote the informatization, standardization and rule of law in the work of letters and visits in an all-round manner. First, comprehensively promote the visit by level according to law. It strictly implements the Measures and Implementing Rules of the State Bureau of Letters and Visits and the Provincial Party Committee and Provincial Government on advancing visits by level in accordance with the law, comprehensively standardizes the procedures for registering, accepting, informing, handling and replying to visits, and strictly guides and supervises departments at all levels to standardize their work procedures to ensure that visits are accurately accepted, the procedures are put in place, and they are handled in accordance with the law. The use of the Handbook for Handling Level-by-Level Visits has been fully implemented, and, in accordance with the principles of "local management, hierarchical responsibility" and "whoever is in charge, whoever is responsible", the handbooks are issued for matters accepted for visits, and the public is instructed to fill them in, so as to guide the public in reflecting their aspirations in accordance with the law by visiting level-by-level visits. It also strengthens the analysis and judgment of the cases of cross-level visits, and puts forward timely suggestions for improving the work of the department. Secondly, it actively promotes the separation of complaints and visits. It patiently guides and explains to the people who come to the petition department to reflect their law-related problems, guides them to the political and legal organs to reflect their problems in accordance with the procedures, respects the judicial theory, and maintains the authority of the judiciary. It has also improved the mechanism for introducing law-related petitions into the judicial process, and has continued to set up "legal consultation rooms" in people's petition reception centers to provide legal consultation services and legal aid to petitioners, and to guide them in defending their rights through legal channels. Thirdly, we are earnestly promoting "online letters and visits". In accordance with the arrangements and deployment of the central and provincial arrangements, seriously do a good job of the "national online information platform for letters and visits" of the overall docking, hierarchical construction, training and use, publicity and guidance, to ensure that the city's information platform for letters and visits vertically extends to the townships (streets), horizontally connected to the municipal departments, May 1 this year to achieve the city's network operation. Reception of visits, handling letters, inspection and supervision, online complaints and other letters and visits to the work of all the implementation of the "offline processing, online flow". Adhere to the principle of openness, not open as an exception, the implementation of the acceptance of letters and visits, handling, supervision of the whole process of openness, to achieve the letters and visits can be queried, tracked, supervised and evaluated the goal of openness to prevent irregularities in the operation of the power to prevent the letter and visit the issue of the long-delayed, and strive to "online letters and visits" to create a public letter and visit the main channel of complaints. (c) Striving to make "online letters and visits" the main channel for the public to lodge complaints. Make full use of the big data of the petition information system, standardize the petition statistics business, and deepen the application of data analysis.

2, strongly promote the "things to be resolved". The first is to strengthen the handling of the first letter and the first visit. Conscientiously implement the State Bureau of Letters and Visits "on further strengthening the handling of the first letter of the first visit approach", to further strengthen the letter and visit matters of the first first responsibility to improve the quality and efficiency of processing. At the same time, the Bureau is building a comprehensive "Sunshine Letters and Visits" program, actively promoting the evaluation of public satisfaction with initial letters and visits, registering, accepting, transferring and handing over letters and visits to the public in a timely manner in strict accordance with the prescribed time limits and requirements, and promptly publicizing the process of handling letters and visits and the results of their handling, and proactively accepting supervision and evaluation by the public. It continues to implement a system of "marking and canceling" letters and visits, registering all letters and visits referred to it, canceling them together, and providing monthly notifications. It has strengthened the supervision and notification of the handling of initial letters and visits and the management of serious letters and visits, further consolidated the work responsibilities of the institutions authorized to handle them, and promoted the proper handling of letters and visits in the first place and at the first time in accordance with the law. Secondly, the tracking and supervisory mechanism has been strengthened. The staff who receive and handle letters and visits carry out a tracking of the matters referred to them every Friday, a monthly briefing on the handling of letters and visits, a quarterly meeting of the Office of the Secretary for major letters and visits to carry out a study and scheduling, and a half-yearly evaluation of the handling of letters and visits. Strengthening on-site supervision, encouraging the petition staff to responsible units, the problem belongs to the field research, on-site supervision of petition issues. For major and difficult letters and visits, they are included in the scope of work of the party committee and government inspection organizations, so as to enhance the authority and effectiveness of inspection and supervision. Further improve the work mechanism of the joint conference on letters and visits, and promote the joint conference on letters and visits at the city and county levels to play an important role in coordinating the work of letters and visits, analyzing and judging the situation of letters and visits, resolving difficult letters and visits and supervising the implementation of tasks. Thirdly, we will increase our efforts to resolve backlogs of cases. Continuing to promote the hearing of difficult cases of letters and visits to resolve the activities of some of the long-delayed, long-standing matters of letters and visits to take public hearings, face-to-face analysis of the law and reasoning, public deliberation, so that the reasonable claims in place to solve the unreasonable claims in place of the education, to promote the "bones of the case", "nail cases "The end of the law. Continue to carry out "ten to help a" case activities, the difficulty of solving the problem, the petitioner's heart is difficult to unravel the petition case to take "ten to help a" joint help to resolve the approach, from the feelings, life, to help solve the difficulties of the petitioner to give care and help to achieve Stabilization and control of personnel, the purpose of the heart, urging petitioners to rest in peace. Fourth, standardizing the work of review and reconsideration. Further standardize the work of review and reconsideration of petition matters, improve the final withdrawal mechanism of petition matters, and further improve the authority of review and reconsideration. Only those petitions that cannot enter the statutory channels of administrative reconsideration, administrative arbitration or administrative litigation may be subject to the petition review and reconsideration procedure, so as to prevent the use of the end of the petition as a substitute for the end of the judicial process. As far as possible to take the field investigation, public hearings, meeting deliberations and other ways to review the review, improve the transparency and credibility of the work, to ensure that each review matters can withstand the test, and effectively play its role in safeguarding the legitimate rights and interests of the masses in accordance with the law.

3, vigorously carry out publicity work on letters and visits. Around the reform of the petition work system and the petition rule of law construction year activities, vigorously carry out the petition publicity work, and promote the petitioner and the petition department, the responsible unit behavior of two-way norms. First, publicity and guidance. Actively carry out the 10th anniversary of the revision and implementation of the Regulations on Letters and Visits, legal education and other thematic publicity activities, and continue to open a column on letters and visits in the Yueyang Daily, promptly publish and interpret the relevant content of the reform of the letter and visit system, publicize and report on the typical experience and social effects of departments at all levels that are actively promoting the reform of the letter and visit system, and the rule of law construction of letters and visits, and target exposure of unlawful acts related to letters and visits. The contents of documents relating to the reform of the letter and visit system are published in full in the places where letters and visits are received, and "Diagrams for the Masses to Visit Level by Level in Accordance with the Law" are produced and posted, and full use is made of newspapers, magazines, television and radio broadcasts, fixed publicity columns, publicity brochures, mobile publicity vehicles, publicity cartoons and other forms of publicity to widely publicize the "visit level by level in accordance with the law", "online petitioning", "public hearings", "separation of complaints and petitions", "handling of petition-related illegal behavior in accordance with the law", etc., and actively guiding the petitioners to correctly handle the content of their petitions. The content of the program actively guides petitioners to correctly exercise their rights and fulfill their obligations. Second, education and training. Reform of the petition work system and the contents of the "Year of Building the Rule of Law in Letters and Visits" are included in the "mandatory courses" for cadres studying and training in party schools, and training lectures and competitions on petition business are actively organized to promote knowledge and action through learning, and to supervise the work of various departments at all levels and levels. Departments to eat through the spirit, learn through the content, and effectively change the traditional thinking and working way of letters and visits, and constantly strengthen the law in accordance with the rules of handling letters and visits, dealing with letters and visits of self-consciousness and a sense of responsibility, in order to comprehensively promote the rule of law letters and visits to build a solid foundation.

4, increase the disposal of accountability. On the one hand, increase the disposal of petition-related illegal behavior. Actively coordinate the political and legal organs to conscientiously implement the Ministry of Public Security [20xx] No. 25 document and the Provincial Political and Legal Committee of Hunan Political and Legal [20xx] No. 14 document spirit, and increase the petition-related illegal behavior of the law, the stalking petition, playing banners blocking the door blocking the road and other disturbances to the order of the public **** irregular petitioning illegal behavior by the public security organs on-site legal disposal; for repeated irregular petitioning of the Beijing, and timely notification of the political and legal departments, by the public security organs, the public security organs to the public security organs. Political and legal departments to inform, by the public security organs to fix the evidence, in accordance with the law to deal with. Firmly curbing the abnormal phenomenon of "seeking a solution by making trouble, and seeking personal gain by petitioning", and truly relying on the rule of law to realize the "end" of "non-petition". On the other hand, to increase the violation of the handling of letters and visits to the pursuit of responsibility. According to the municipal party committee office, the municipal government office "on seriously do a good job of people's Beijing to the province to the city of irregular petition reception and return work notice" requirements, strictly implement the responsible units to receive and return the petitioners, timely handling of petitions and issues of responsibility for the work. At the same time, in accordance with the requirements of the documents related to the reform of the letter and visit system, if a person fails to register and enter according to the requirements, should be accepted but is not, fails to accept and handle the visit matters according to the specified time limit and procedure, fails to execute the opinions on handling the visit matters, and fails to implement the work or put the procedures in place, which triggers people's letters to the petitioners and repeated visits or visits to the next level, the person will be supervised in a timely manner and suggestions will be put forward to improve the work and notified according to the situation. Or cause serious consequences, in strict accordance with the "Regulations on Letters and Visits" and "Interim Provisions on Disciplinary Actions for Violation of Letters and Visits" and other regulations and documents, to put forward proposals for accountability.

Third, to further strengthen the team building, enhance the ability of cadres to perform their duties

Around the "able to work, discipline, and speak of the Mission" requirements, and constantly improve the work style of cadres, enhance the cadres ideological quality, improve the ability of cadres to work.

1, improve the cadres' thinking. To organ branch construction as a carrier, to consolidate and enhance the achievements of the party's mass line education and practice activities as the goal, improve the organs of party members and cadres regular learning system, regular organization of learning and education activities, to further strengthen the ideals and beliefs, political awareness, awareness of the purpose of the concept of discipline, to further enhance the self-purification, self-improvement, self-renewal and self-improvement capabilities, and to further enhance the party's cadres and pragmatic and clean image for the people. Clean and honest image. Regularly convene special organizational life meetings of the organ branches, actively carry out criticism and self-criticism, timely identify and solve the problems of the organ branches and party members and cadres themselves, carry out the "Three Strictnesses and Three Truths" thematic education activities with leading cadres as the main body, and maintain the advancement and purity of the party organization and party members and cadres. Strictly in accordance with the "good cadres" standards and "three strict and three truthful" requirements, and constantly improve the selection and employment mechanism, the formation of a correct orientation and ethos, and constantly inspire cadres to work and entrepreneurial passion and vitality.

2, improve the ability of cadres to work. Increase cadre rotation, especially young cadres rotation training efforts, through the post exercise to make cadres in-depth mastery of the business work, comprehensively enhance the ability to work on letters and visits. Strengthen cadres' learning and training, organize and carry out activities such as the "Petition Receiving Skills Competition", the "Online Petition Skills Competition" and the "Guiding the Masses to Visit Level by Level in accordance with the Law Knowledge Competition", etc., so as to improve the cadres' ability to perform their duties. The team also organized activities such as the "Online Petition Skills Competition" and the "Knowledge Contest on Guiding the Public to Visit by Levels in accordance with the Law" to improve cadres' ability to push forward the reform of the petition system and standardize the handling of petition matters. Experts in the fields of land, real estate, traffic police, commerce and environmental protection, department heads and professional lawyers are invited to give lectures on policies and regulations, to enhance the awareness of cadres in correspondence and petition work of learning, respecting, abiding by, and using the law, and to promote the use of rule of law thinking and rule of law in dealing with correspondence and petition issues. Lectures by psychology experts are held to enhance the ability of cadres to use common sense psychology to guide special petition groups to analyze problems scientifically and express their demands rationally. Regularly organize and carry out thematic seminars on petition cases, analyzing and judging the outstanding areas of petition problems and key difficult petition problems, and strengthening the ability of cadres to analyze and solve the problems of petition problems.

3, improve cadres team awareness. The implementation of the internal work of fine management, to further clarify the work of the business sections of the duties, further rationalize the workflow between the sections and docking program, the establishment of effective collaboration and cooperation mechanism, to ensure a clear responsibility, the division of labor in an orderly manner, the internal smooth, to prevent the phenomenon of shirking responsibilities in the internal work. Further standardize the systems of official car, official reception, official travel and financial disclosure to achieve fair, just and open internal management. Actively organize and carry out volunteer services, sports competitions and other collective activities, strengthen the links and exchanges between various business sections, enhance the cohesion of cadres and teamwork, and strive to create a harmonious working atmosphere of the Mission. Strengthen the education and management of cadres, strictly prohibited to engage in gangs, small groups of behavior, to strengthen the leading cadres to talk about the exchange of ideas between the leading cadres to achieve the heart of the leading cadres, frank and sincere, and further strengthen the cadres of the Bureau of the big picture awareness and team consciousness.

Part II

First, the main measures

1, further consolidate the foundation, and strive to improve the level of work of the letter and visit, one is to further open up the channels of the letter and visit, in accordance with the unified deployment of the Office of the District Letters and Visits Joint Office, the organization of a variety of activities, in addition to the weekly party and government leaders to receive a visit to the party, an increase in the Tuesday secretary of the party working party and the director of the office The two main leaders visit day, the establishment of party and government leaders visit account, strengthen information communication, so that the masses to grasp and understand their own petitions in a timely manner for the handling of petitions, to reduce and avoid the masses of multiple letters and visits, the community and the comprehensive governance of letters and visits and stability of the members of the unit in the important and sensitive period, the implementation of the 24-hour duty system, each day must be arranged for a leader is responsible for the letters and visits, and strive to solve the problem of the letters and visits in the community and the bud! The second is to continuously improve the processing efficiency of letters and visits, and further improve the acceptance, referral, supervision, reply to the masses of letters and visits to the work of the specific system, to ensure that the interests of the masses of appeals to be dealt with in a timely and effective manner, and constantly reduce the letters and visits of the case of the "incremental" to resolve the "stock of"; third is to implement a 24-hour duty system. "; Third, to further strengthen the grass-roots work, in accordance with the" local management, hierarchical responsibility" principle, in the community to carry out the investigation of conflicts and disputes, on the identification of unstable factors, one by one to establish a rolling account, and the strict implementation of the daily report, the zero report system, the organization of joint meetings of the community and the department. Referral of petition cases, clear work responsibility, clear time frame for resolution, clear stabilization measures, and the implementation of the leadership package system.

2, further innovation of work methods, efforts to solve the problem of letters and visits. First, we continue to improve the coordination mechanism between departments and jurisdictional units, and constantly improve the pattern of letters and visits, and promote the solution of the problem of letters and visits from the source; second, we vigorously guide the petitioning masses to resolve the contradictions of letters and visits in accordance with the law, and give full play to the role of the judicial channels in the resolution of disputes, and gradually reduce the number of people petitioning; third, we comprehensively analyze the information of letters and visits, and strive to serve the leadership in the decision-making process, and through the study of information of letters and visits to grasp the implementation of policies and social conflicts. Through the study and judgment of the petition information, to grasp the implementation of policies and social contradictions of the incipient trend and early warning information, proposed to improve the working methods, give full play to the role of the petition work.

3, further increase the mediation efforts, focus on the matter to be resolved. First, to strengthen the first letter, the first visit to handle, grasp the first letter, the first visit to the filing rate and the rate of resolution, to avoid small drag big; second is to further do a good job of the special management of letters and petitions, letters and petitions to the comprehensive clean-up of cases, in-depth review and analysis of the case, the resolution of letters and petitions to solve the difficulties of life, good ideological work and legal treatment combined, the implementation of the case-by-case approach, the right remedy; third is to increase the resolution of the outstanding issues of the Mediation efforts, focusing on resolving labor and employment, military-related, lawsuits, social security, health insurance, enterprise restructuring and other hotspots of people's livelihoods reflecting strong problems, where the demand is reasonable, in line with the policy without discounting, and effectively solve the outstanding issues of letters and visits at the grassroots level.

Fourth, to further increase the stability and control of the work, focusing on maintaining the important and sensitive period of the petition stability. First, grasp the focus of the stability control, all the destabilizing factors identified by the person-by-person implementation of stabilization and control measures, to resolve the reasonable claims in place, the requirements of excessive education in place, the unreasonable entanglement of the stabilization in place, the disposal of the law in place to achieve 24 hours without losing control of the situation; second is to strengthen emergency response in accordance with the requirements found to be early, resolved, controlled, and disposed of, and to further improve the emergency response plan, to do a good job! To the district, the city, to the province to Beijing irregular petition disposal work, to ensure that in a good visit to persuade the return of work.

Fifth, further clarify the responsibility, focus on the implementation of responsibility. First, the strict implementation of the target management responsibility, to further clarify the responsibilities of all parties, the refinement of the work of letters and visits to the target task, adhere to the work of letters and visits to the community and the department of the comprehensive target assessment. The second is to improve the accountability system for letters and visits, the units and departments to implement the "yellow card warning" for irregular appeals, for unscientific and democratic decision-making, not in accordance with the law and the administration and the work style of simple and rude caused by the outstanding problems of letters and visits and mass incidents, must be seriously held accountable for the strict implementation of the leadership of the responsibility of covering the cases of negligence and malfeasance resulting in serious consequences, must be seriously held accountable for the failure of the leadership to implement the responsibility of the leadership of the case. Serious consequences of dereliction of duty, must be seriously held accountable to ensure that the letter and visit matters "piece by piece without error, everything has a response."

Six, around the key work of the Office, do a good job of petition and stability work

1, steam water South Causeway (Phase II) Scenic Zone; 2, West Hopewell Road; 3, the district upgrading.

2, actively complete the higher party committees, organs and departments of the other tasks assigned.