Benefiting from the development of Internet technology, artificial intelligence, and big data, intelligent customer service robots from the initial generation to today have experienced many technological innovations, and the function is also constantly improved, in the robotic language processing, semantic recognition, keyword matching, knowledge base construction and even independent learning, etc. have been improved, and more and more are being used in today's people's work life.

Intelligent customer service robots are intelligent customer service systems applied in pre-sales consulting, product service, after-sales maintenance, complaint handling and other customer service work, intelligent customer service robots are a collection of artificial intelligence technology, but also the future development trend of enterprise customer service.

The advantages of intelligent customer service robot can realize visitor triage, automatic reply, intelligent quality control and so on. So that customer service work can be automated, intelligent, so as to reduce the labor costs of customer service, improve the quality of customer service work. The traditional customer service center is mainly based on the telephone, and many large customer service enterprises have adopted, such as online customer service, SMS, other applications. The intelligent customer service robot system, through the effective integration with the multi-channel customer service center, in order to effectively reduce labor costs and user experience at the same time, thus improving the quality of service and corporate brand image.