The scams in the express claim settlement process are as follows:
1. Illegally obtaining information. The suspects obtained mass online shopping information through illegal channels, and then contacted them in the name of customer service.
2. Contact the masses to "refund". Falsely claiming that there is a problem with the express delivery, and requiring consumers to perform specified operations again on the grounds of return, exchange, re-confirmation, compensation, etc. Sometimes discounts are given to attract consumers.
3. Commit fraud. The people are asked to use loan platforms such as "Jiebei" to get loans, and transfer the money to the account provided by the scammer, falsely claiming that the money will be transferred to the people's account after completing the refund transaction.
4. Use informal channels. Scammers use non-official channels or third-party payment platforms when committing fraud, but instead require direct payment or transfer to commit fraud.
Police reminder
1. The customer service of online shopping platforms will not be involved in merchant refunds, let alone compensate consumers on behalf of merchants;
2. System claims settlement is not the job of telephone customer service;
3. Customer service will only use one communication method to communicate with consumers. Telephone customer service will only talk to consumers on the phone; platform customer service will only be on the platform. Communicate with consumers and will not contact them across two communication methods;
4. Customer service will not send QR codes to consumers;
5. They must use the official Please contact the e-commerce platform to verify refund matters;
6. Refunds and returns must be handled through the official platform and the original shopping channel. Do not use links, QR codes, etc. sent by the other party.