Credit depth (or credit rating) and credit breadth. Credit is an intangible resource, which can be quantified to some extent. The higher a person's credit value (grade), the greater the ability and possibility that he can call social resources and interpersonal resources. Banks even determine the loan amount (and loan cost) and difficulty according to the credit rating of enterprises or individuals. Industrial and commercial departments or some credit rating agencies often evaluate the credit rating of enterprises or financial institutions, which is conducive to improving the integrity and moral level of the whole society. However, the credit rating of an enterprise or an individual depends on his credit record, so as an enterprise or an individual, honesty has become very important in daily economic exchanges.
The so-called credit breadth refers to the popularity of credit execution or record of enterprises or individuals in the whole post-social industry. As enterprises and individuals, it is understandable to make proper publicity according to their good credit records. The improvement of credit breadth is conducive to improving the ability and scale of enterprises to raise and call other social resources, to improving the brand value of enterprises and products, and therefore to improving corporate image and opening up markets.
Let's talk about honesty again. The Confucian classic "University" talks about the ways and methods of personal cultivation and success. It has the saying of sincerity, justice, self-cultivation, keeping the family in order, governing the country and calming the world, and encourages people to step by step towards success from childhood and from themselves. One explanation of the ancients for honesty is: don't bully others, and don't bully yourself. It is not enough for a person to be honest. If he can be frank and sincere at the same time, it will go further than just being honest.
As mentioned above, people are emotional animals, and an interpersonal communication is bound to be accompanied by emotion, or a person's communication attitude is hidden. There are two communication attitudes. One is sincere hope to become friends or do business with others. Although there are benefits, it gives people a kind and down-to-earth feeling, so that business can last for a long time. The other is insincere communication, just to achieve their own interests. The latter communication is not sincere, so it can't last long. Therefore, honesty is also indispensable in interpersonal communication. The so-called business cannot be friendship. This is one of the management principles of ancient businessmen, and it is also applicable to modern interpersonal communication and economic activities. As long as one is sincerely willing to consider others, others will return with sincerity or other rewards. Sincerity can narrow the psychological distance between people and enhance feelings. Just like "belief", it can reduce communication costs, improve communication efficiency and enhance cooperation between people. Therefore, as an inherent moral requirement, "honesty" has the same effect as faith, so people often associate "honesty" with faith and call it honesty.
In addition, it should be pointed out that only talking about interests in business or interpersonal communication is a villain, and only talking about benevolence and righteousness without paying attention to interests is pedantic, both of which are not desirable. In one case, all three people are officials, one of whom is Ximen Bao, who dare not bully others, the other is an official who can't bully others, and the other can't bear to bully others. The three ways of being an official have their own merits, and the third one mainly relies on the power of morality and education. If you can do this, this person is definitely an excellent master. )
The second principle: the principle of modesty, to be polite and restrained. Regarding the role of modesty, I think Lao Tzu said it most profoundly. There are many places in Tao Te Ching that talk about the wonderful use of "kindness" of a country or an individual, such as "Jianghu is the king of all valleys, not as good as Jianghu" and "a big country is dirty." ... so the small country below the big country takes the small country; A big country takes a big country under a small country. "These two maxims contain very rich philosophical thoughts. In interpersonal relationships, if people with high power can achieve "big countries are lower than small countries", talents will come in droves. Modesty can also improve the unity and cohesion of enterprises and departments, enhance interpersonal communication and feelings, and strengthen communication effects. Some people may think that adopting this principle will not reduce the prestige of leaders. In fact, it is not, but it will contribute to the prestige and influence of leaders. Modern management advocates people-oriented, and this principle actually conforms to the people-oriented principle. Even in the decision-making process. Nowadays, enterprise decision-making is increasingly developing towards democratic decision-making. The policies, guidelines and even specific business decisions of an enterprise often require the participation of many departments and personnel. Everyone has his own strengths and weaknesses. Leading cadres are not perfect, they are proficient in everything. Modesty is conducive to absorbing all kinds of opinions and eventually forming scientific comprehensive opinions and decisions.
The third principle: equality principle, which is based on respect for others. This is a basic principle in modern interpersonal relationships. No matter beggars or presidents, everyone is equal before the law. In interpersonal communication, especially as leaders, we should pay attention to that whether dealing with the relationship between subordinates or superiors, we must understand that they are equal to themselves in personality and law. The position only reflects the difference of everyone's responsibilities, rights and interests. Of course, leaders should combine this principle with the second principle to achieve the best results.
From a purely utilitarian point of view, social competition is fierce and everything is changing. People's communication is mutual, and it is a relationship of action and reaction. You treat others equally, and others treat you equally. Interpersonal relationships reject arrogance and contempt. It is a short-sighted and snobbish behavior to distinguish communication attitudes according to each other's social status and economic status. Today's subordinates may become your boss tomorrow, and today's poor may become rich tomorrow. For you, today is still prosperous, and tomorrow you may be down and out. Only by making friends with equal vision and sincere attitude can we win more and more friends and help our future career. If you treat others with a condescending and conceited attitude, you will only win more and more enemies and become the friction or internal friction of your career success.
From the perspective of motivation, advocating the idea of equality between leaders and ordinary employees can be regarded as a part of corporate culture, which helps to improve the enthusiasm, initiative and loyalty of employees, and also helps to improve their creativity and create a relaxed and open environment, thus promoting communication and improving management efficiency. Modern management emphasizes people-oriented, because modern management finds that talents are the most valuable assets of enterprises and the main body of creating wealth for enterprises.
The fourth principle: the generalized principle. If a person wants to succeed, he must make and know all kinds of friends. The so-called one more friend and one more road is the image explanation of this truth. The more friends you make, the more paths you can choose for your career, the more information you receive and the wider resources you can use. In your interpersonal network, some people have money, some people have power, some people provide you with information, some people have connections, and some people have other resources. From the utilitarian point of view, these are one of the purposes of interpersonal communication. If you know a special friend, it is likely to provide you with immeasurable help. Even an ordinary person often provides you with some help or convenience at some time. Of course, making friends widely is not promiscuity. You must be careful when making friends to avoid some bad phenomena.
Diversification means: first, you should know and make more friends; Second, make friends in a wide range, don't be confined to small circles such as colleagues and relatives, try to make friends in other industries, even gangsters, as long as you have enough immunity. Third, we must choose. People's energy is limited. In my opinion, we should try our best to make friends with people who are better than ourselves and worth learning, or with people who are helpful for future entrepreneurship. Improving the level of your friends will help improve your own level (which is not in contradiction with the third principle). Specifically, you can make friends with four kinds of people: first, friends who are helpful to your career or can help you improve your ability; Second, people with noble moral character and charming personality are good at perfecting your personality and improving your quality; Third, people who are knowledgeable, thoughtful and good at improving your knowledge; Fourth, people who can communicate with each other emotionally.
The fifth principle: initiative and enthusiasm. Theoretically speaking, communication is two-way, so initiative and enthusiasm also need the joint efforts of both sides. However, in the actual communication process, one party needs to show initiative. The initiative and enthusiasm in communication will not cost you anything, but you can gain a lot. A positive and enthusiastic attitude can quickly narrow the distance between the two parties, leave a good impression and a happy mood on others, and even bring them a happy feeling, especially in sales. This is very important. Why shopping malls and restaurants carry out smile service is to apply this principle. In some cases, it is even necessary to make friends with strangers who are helpful to your career or study. For example, Liu Bei invited Zhuge Liang as a classic example. Treating others with a positive and enthusiastic attitude can also enhance personal cohesion and influence, so that those who are close and those who are far away can form a good team.
But it's not easy to be enthusiastic. The world is full of indifference and conflicts of interest. Some people often lack enough enthusiasm and sympathy for people who have nothing to do with themselves. I don't think this attitude is very good. Positive enthusiasm is first and foremost a state of mind. If you are enthusiastic about others, others will reciprocate your enthusiasm, but you can't expect everyone to reciprocate you. Therefore, you need to have a good attitude and an ungrateful attitude. Of course, not everyone can be positive and enthusiastic, which is often related to personality. Under normal circumstances, this requires an extroverted personality. For introverts, they can consciously cultivate themselves in this respect.
Sixth principle: be strict with yourself, be lenient with others, and don't do to others what you don't want them to do to you. In fact, these two principles are internally consistent. Leading cadres especially need to do this. The so-called lead by example, do good at the top, must be done at the bottom, and the so-called behavior of * * * will affect and guide the atmosphere and style of the organization. The words and deeds of leaders and managers have a strong demonstration role for the whole team members. In enterprises, the influence of entrepreneurs' words and deeds on corporate culture cannot be underestimated. As leaders, politicians should be strict with themselves and their subordinates, but if they can't do this, how can they be strict with their subordinates?
At the same time, it is not enough to be strict with subordinates. Leading cadres also need to be tolerant and allow their subordinates to make mistakes. Everyone makes mistakes, but leading cadres have the responsibility to help their subordinates correct their mistakes and understand their subordinates, and they also need to have this mentality. This is being lenient with others.
It can be said that everyone is a talent, and the key lies in whether he can stimulate his potential. I believe that as long as effective and scientific task arrangement and encouragement, necessary training and practical work exercise, everyone has great potential to tap, and excellent managers can make use of people's strengths and eliminate people's shortcomings. In the actual business process, it is normal for employees to make mistakes due to many unpredictable reasons and many unknown factors. The more afraid of making mistakes, the easier it is to make mistakes. If employees' mistakes are severely treated, their creativity and initiative will be easily restrained, thus affecting the vitality of the whole organization. Of course, tolerance is not to be kind to anyone without principles, but to correctly distinguish the types of mistakes and treat them differently. Therefore, the attitude of leaders towards subordinates should be the unity of strictness and tolerance.
The history of human progress, especially scientific experiments, is a process of trial and error, correction and progress. In a sense, there is no progress without making mistakes. If leaders can treat their subordinates' mistakes with tolerance and dialectical attitude, it will not only help to improve the influence and attraction of * *, but also help the healthy growth of the organization, improve the cohesion and unity of the organization, stimulate the enthusiasm and creativity of the organization members and improve the influence of managers.
The seventh principle: the principle of preventing the heart from being indispensable. The above principles are general principles for personal life. Although we advocate honesty and pay attention to honesty, the real world is not a perfect world, full of bad phenomena such as fraud, power and dishonesty. The ancients said, don't harm people, don't prevent people. When there is no interest relationship, everyone can talk and laugh, but when it comes to conflicts of interest, many people will show another state, even intrigue with each other, shake hands on the stage and kick their feet under the stage. In fact, everyone is like this to a certain extent, and there are not many people who are truly virtuous. It's just that some people are generous, while others are used to haggling over every ounce. Some people are tough and brave, fighting for their own interests, while others are cowardly and not good at safeguarding their own interests. Therefore, when interests are distributed and conflicted, there are always some people who suffer and some people take advantage. Therefore, when there is a conflict in the distribution of interests, we must have the principle of preventing people and fight. Don't imagine people as philanthropists and moralists, and think that problems can be solved through mutual accommodation. In business activities, we should pay special attention to fraud to prevent other people's fraud from bringing adverse consequences to the enterprise.
Let me talk about how to deal with the business between friends under this principle. A general principle is that when doing business between friends, we should treat the belly of a gentleman with the heart of a villain and standardize and clarify each other's responsibilities, rights and interests with the law as the criterion. This is not only helpful to solve possible disputes in the future, but also helpful to calculation and management.
China's traditional culture pays attention to interpersonal relationships, which is inevitable in business activities and can sometimes be used to do many things. However, it is necessary to grasp the degree of interpersonal relationship to prevent it from damaging your career. There is an important phenomenon in the partnership enterprises in China. A few friends start a business together, and everyone can share joys and sorrows. However, once the enterprise is successful, or when the enterprise is in crisis, there will be many contradictions between the partners, and finally everyone will often go their separate ways. Why is this happening? If we discuss it, we can probably write a lot, but I think it is a very important aspect that enterprises are not standardized and the responsibilities and rights of all parties are not clearly defined in the early stage of starting a business.
Eighth principle: Know the world. As the ancients said, everything is learned when the world is clear, and the cultivation of human feelings is an article. Colleagues, friends and superiors all have different characteristics in interpersonal communication. Moreover, it is useless to study alone, and you need life experience to understand and master it slowly. The more you experience, the more you know about the world. People who know the way of the world will certainly be like a duck to water in the real world. What kind of role does what kind of things, what kind of words are exquisite, including deciding words and deeds according to each other's personality and identity. For example, you need to know the leader's personality and habits. This can be said to suit the taste of the leader and get the corresponding attitude of the leader. Of course, knowing the way of the world is not just accommodating others. In the process of communication, you need to have your own certain principles. In the actual communication process, those who have independent principles and personalities will be respected by others.