Self-evaluation of bank tellers 1
Time flies, time flies. In the busy and fulfilling work, we spent an extraordinary 20__ years. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we have made progress in learning business knowledge, improved the level of various business skills, earnestly performed our duties, always kept in mind the internal control system, successfully completed various work indicators throughout the year, and improved our ideological consciousness, professional quality, operational skills and quality service. The assessment of the one-year work programme is as follows:
I. Main job information and responsibilities
He joined the company in June, 20 _ _ _, and served as the chief teller. The daily work mainly includes handling private business, company business, paying wages on behalf of the counter and supplementing anti-money laundering information. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve the level of self-service company business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.
Second, my harvest and growth.
I am very happy that I can join the rural commercial bank and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She made me believe that anything is possible in life, as long as I am willing to work hard to create. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Research customers, through the research of customers, understand the business needs of customers, strive to satisfy every customer, and maintain every customer through their own efforts; Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In today's increasingly fierce market competition, while we have a warm service attitude and skilled business skills, we must constantly learn and improve all aspects of skills in order to provide customers with more efficient and better services. All kinds of training and skill assessment organized by our bank provide a strong guarantee for me to improve my business skills as soon as possible. I always attend all kinds of training, insist on listening carefully, and try to improve my business skills by combining the rules and regulations I usually study with laws and regulations. After a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Third, the existing shortcomings and the direction of efforts
Looking back on the work in the past 20 years, although all the work has been carried out smoothly, we know that we still have shortcomings and need further improvement. First, the study is not strong enough. In the new economic era based on information technology, new situations and new problems emerge one after another, and new knowledge and new science are constantly coming out. It is urgent to meet the severe challenges and speed up the pace of learning. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title. Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome the negative emotions of self, improve the quality and efficiency of work with a full working state, and cooperate with leaders and colleagues to do a better job.
Four. Outlook for the new year
Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that because of my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal dream with the development of the enterprise and give full play to my enterprising, creative and initiative. I will finally realize my personal value and move towards a better tomorrow with our Chongqing Rural Commercial Bank.
Bank teller's work self-evaluation II
When the calendar was torn off page by page, leaving only the last page, a year passed unconsciously and quietly. This year, we drew the sky with a computer keyboard and pulled out 10,000 stars with abacus beads. We keep a happiness, a persistence and a harvest. Keep accounts, settle accounts, issue subpoenas, write account books and make statements every day; Although there are no outstanding achievements and earth-shattering undertakings, we are loyal to our duties.
Over the past year, we have outlined the trajectory of life with this plain life and plain work, and gained the joy of harvest. In the past year, there was a lot of work worth evaluating:
I. Ideological and political aspects
Over the past year, I have persisted in studying various financial laws and regulations. Through continuous learning, my ideological and theoretical accomplishment has been further improved, and I have firmly established my outlook on life and values of serving the people wholeheartedly. Diligence and professional ethics are the guarantee for the smooth development and ultimate success of every job.
Over the past year, I have consciously practiced the purpose of serving agriculture, rural areas and farmers, enthusiastically and conscientiously completed every task, strictly abided by various financial laws and regulations and various rules and regulations of the unit, conscientiously performed the duties of "three irons, three modernizations", consciously operated by the rules, United comrades in daily life, and consciously resisted the erosion of various unhealthy trends.
Second, the main work
My work for 20__ years is mainly an integrated teller. First of all, I can constantly learn and accumulate experience in business knowledge and work skills. Through my own efforts, I have strong working ability and can calmly receive the consultation of depositors.
In business skills, organization and management, comprehensive analysis ability, coordination ability, written language expression ability and so on. We have made great progress. In our work, we apply the most convenient and feasible methods to the business operation according to the business operation process and taking the customer's needs as the center.
Secondly, in terms of work attitude and hard work. I love my job, I can treat every task correctly and seriously, I can take the initiative in my work, I can participate in all kinds of business training organized by my unit, I can abide by the rules and regulations of regional banks, ensure attendance and make effective use of working hours. I use strict rules and regulations to restrain myself and improve myself.
After studying the internal control system, the management of all aspects of the business has been further improved. With the division of labor within the bank becoming more and more detailed, the division of labor of our counter staff is becoming more and more detailed. In this year's work, I have got substantial learning and improvement, and my business operation is more rigorous.
Establish customer information; Open a personal settlement account; For large cash withdrawal, I strictly follow the requirements of my superiors and the People's Bank of China, asking customers to provide relevant procedures and collect the required information; In the settlement, I strictly abide by the settlement system, so that "whoever puts money into his account, who controls it, the bank does not advance it"; In accounting, I adhere to the accounting system of "five without six in one" and earnestly perform the duties of a bookkeeper.
Third, in terms of quantity, quality, benefit and contribution, we can finish the established tasks in time and achieve the expected results. In our daily work, we can complete the tasks assigned by the bank with good quality and quantity, and we can also complete the tasks assigned by the sales department with good quality and quantity. At the same time, I also learned a lot of knowledge and exercised myself at work. After a year's unremitting efforts, my work level has been greatly improved, and I have made due contributions to the development of the business department of Shaanxi County Branch.
Three. Existing shortcomings and future plans
In one year's work, although there are necessary improvements and achievements, there are still shortcomings. For example, there are not many creative work ideas, and individual work is not perfect. We need to continue to learn more business knowledge and common sense of life to expand our knowledge.
This needs to be improved in my future work, because I have changed my job at the moment to cope with a new job and an increasingly updated business. Only by continuous learning and improvement can I keep up with the development of ABC.
Say goodbye to the old and welcome the new, and think about the present. Over the past year, all the work has been carried out solidly and effectively, laying a solid foundation for my future work. In the new year, I will seize the opportunity, advance with victory, strive to create a scene full of vitality and the flavor of the times, and promote all my work in by going up one flight of stairs.
Bank teller's work self-evaluation 3
This year's work is over in an instant. Looking back on my work in the past year, with the care and guidance of grassroots leaders and the help of all the comrades in the outlets, my ideological consciousness, professional quality, operational skills and quality service have all improved. Now I will evaluate my work in the past year as follows:
I. Basic working scenarios
Learning aspect
Consciously strengthen the study of relevant financial policies and laws and regulations, and constantly improve their overall comprehensive quality.
As an ordinary comprehensive teller at the front desk, I consciously use my rest time to systematically study the relevant rules and regulations and newly issued documents, so that I can have a more comprehensive understanding of the current policies and regulations and give correct feedback and answers to the daily customer business consultation at the counter.
In addition, I seized the opportunity of learning, actively participated in various trainings and skill tests of the associated press and grass-roots press, paid attention to applying what I have learned, and accumulated work experience in daily actual combat.
Work aspects
Earnestly perform their duties and do their jobs in a down-to-earth manner.
1 I insist on "smile service" in specific business processes, patiently and meticulously answer customers' questions, and set up a good window image of warm service.
The task of deposit is the key. In order to complete the deposit task of our bank, I make full use of my daily work opportunities to do a good job in deposit marketing in the process of business handling. Visit relatives and friends in spare time, mobilize community savings deposits, actively publicize relevant preferential policies and financial management skills, and complete the deposit tasks assigned by superior branches.
3. Actively promote our new products and services. Based on the actual situation of our bank, I carefully studied the new business and new rules and regulations of our bank, such as special loans for civil servants and special loans for landless farmers, patiently explained the similarities and differences of related similar businesses to customers, made clear the advantages and disadvantages, and provided favorable suggestions.
4. Seriously complete other tasks assigned by the leaders. Besides doing my own job, I also do other work according to the arrangement of the leader, such as cleaning and binding accounts every day. So that I can coordinate with you and finish the task together.
Life aspects
Be kind to others, pay attention to cultivating self-team spirit and cooperation consciousness, and constantly improve their own value. While improving our own quality, we pay special attention to the cultivation of team spirit, unite all our colleagues, truly "think about what others think and worry about what others are anxious about", forge ahead, create a United and enterprising working atmosphere, and effectively carry out all the work of our community.
safety management
Enhance prevention awareness, master and use various prevention devices skillfully. Always check whether the circuits and telephones are normal and whether the protective devices are in good condition. When an abnormal situation occurs, those who can be dealt with on the spot should be dealt with on the spot, and those who can't be dealt with should report to their superiors on their own initiative. Combined with their own work practice, strengthen the management of vouchers and seals to prevent cases from happening at the source. Efforts have indeed been made in safety work.
Second, the problems and deficiencies in the work
If you have achievements, you must have shortcomings. On the basis of correct self-analysis and positioning, reviewing the work of the past year, there are still many problems and deficiencies, which are manifested in the following aspects:
1. Lack of initiative in learning. Due to the influence of objective factors such as family factors and work development factors, there are problems such as insufficient learning continuity, slow improvement of professional quality, insufficient review of old knowledge and low learning efficiency.
2. Lack of innovative and enterprising consciousness, there is still a necessary gap compared with young college students in conscious and active learning, and they cannot effectively combine their own professional expertise and post reality to carry out business innovation or consciously carry out relevant examinations and certifications according to post requirements.
3. The working method is simple, and it still stays at the lower level of the task completion requirements, so the actual efficiency and effect of the work need to be improved.
Third, the work vision.
There is a new atmosphere in the new year. At the beginning of the new year, based on my own reality, I will objectively analyze my own problems and shortcomings, and combine the actual situation of the development of the county association and our society to solve my own practical problems purposefully and pertinently, focusing on the following aspects:
1. Continue to strengthen learning and constantly improve their comprehensive skills and business skills. I will apply for related subject examinations and professional title qualification examinations in a planned way according to the actual situation of my work, aiming at my own shortcomings and consciously improving my overall comprehensive quality.
2. Constantly improve their professional skills, service skills, marketing skills and other comprehensive skills, and effectively improve their overall comprehensive quality.
3. Fully understand the customer's mentality, put yourself in their shoes, explore ways and means of customer maintenance and service, and constantly enhance the loyalty and integrity of existing customers.
4. Master various business skills, especially computer operation skills, accounting business and other skills, and strive to adapt to the needs of the times and better meet the requirements of transformation.
I will strive to overcome my own shortcomings, strictly obey the leadership arrangement, forge ahead, constantly improve my overall quality, earnestly perform my post responsibilities, be a good employee assistant, unite all partners, and do my best to improve the operating efficiency of the bank.
Bank teller's work self-evaluation 4
20 19 is a year for me to strengthen my study, overcome difficulties, develop my career and grow up rapidly and healthily, which is of great significance to shaping my career. I have been engaged in payroll for a whole year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and improve.
The working scenario is now evaluated as follows:
First of all, in my thoughts and work, I can learn the operating rules and various system documents of China Merchants Bank more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside books, and realized the importance of teamwork, communication and coordination more deeply, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.
Secondly, in terms of skills, I can forge ahead and exercise myself. During this year, I have always adhered to a good working condition, set strict demands on myself by the standards of a qualified employee of China Merchants Bank, based on my own work, and devoted myself to the training of business skills, so that I can make a contribution to the cause of China Merchants Bank in an ordinary post.
My personal skills in counting money have exceeded the standard, but there is still a necessary distance compared with skilled colleagues in typing and summoning. So I use every bit of time to step up my practice, because I understand that as front-line employees in savings positions, we should strengthen our business skills, so that we can be handy in our work and better provide convenient, fast and accurate services to our customers.
Third, in daily work and life, I can integrate into the big family of China Merchants Bank in time, make continuous progress in coping with the work, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.
Fourth, service. As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The bank's business objectives need to be achieved by providing high-quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.
Every day, I am infected by my colleagues' smiles and moved by their enthusiasm. The service of China Merchants Bank embodies the concept of "customer first" everywhere. In the process of working in China Merchants Bank, I gradually realized that "customer-centered" is the essential requirement of all service work, the purpose of banking service, the rational choice after the baptism of fierce competition and the realistic requirement of pursuing a win-win situation with customers. Banks are like life, an accidental episode, where customers gently say "thank you" to ignite the vitality in their hearts; What customers don't understand is patient explanation. Vitality makes me full of enthusiasm for my work, patience makes me take my work seriously, try to do every little detail well, strive for perfection, and vitality and patience complement each other to promote it, so as to collide with the most beautiful sparks and do my work well.
To do a good job in banking services and gain the trust of customers, many people think that good professional ethics and excellent professional quality are the foundation; Careful, patient and enthusiastic are the key. In my opinion, the above conditions are not enough to really be "customer-centric". More importantly, banking services are "deeply rooted in people's hearts". We should firmly establish the concept of service in the deep heart of ourselves, go deep into the inner world of customers, and truly grasp the needs of customers, rather than just making superficial remarks. We often put forward "attentive service", which is to be close to customers' ideas and correctly understand their needs. We should think things that customers did not expect in advance and exchange our sincerity for customers' long-term understanding and trust. Nowadays, with the progress of society, people are no longer satisfied with the improvement of banking services. Putting more chairs, adding some sweets and standing with a smile has been taken for granted by the society. It is the key to make God tempted to fundamentally reverse the service consciousness and provide the most effective, high-quality and most needed services for different customers.
On the one hand, "deeply rooted in the hearts of the people" requires us to firmly establish a sense of service, rather than passively and mechanically dealing with customers. We should always keep our customers in mind and think about our performance from the customer's point of view. It also requires us to grasp the real needs of customers in time and accurately, and to be able to worry about what customers are anxious and think about what customers think. Different customers need different psychology, so we should dig deep and track dynamically. We should distinguish between customers and market segments: we may gain great recognition from ordinary customers because of their formal service improvement, such as the greeting from the lobby manager, the smile and polite language of the counter staff; For VIP guests, it is more necessary to study how to shorten the waiting time, save transaction costs and personalize and value-added services. Customer service can not only be timely, accurate and in place, but also stimulate customer demand.
While keeping customers in mind at all times, we must not forget the risks. In the process of service, we must strictly grasp the principle of moderation, and the service processes and means must comply with laws and regulations to prevent excessive service.
Finally, talk about my shortcomings: due to work restrictions and personal factors, counter marketing is one of my weaknesses. With the guidance of leaders and the help of colleagues, my personal marketing ability has been improved. As the saying goes, if you are not afraid of trouble, you are afraid that no one will make trouble. The more trouble, the more friends; The more friends, the more opportunities for business development. Therefore, in the future, I will forge ahead, practice marketing skills seriously, seize every opportunity to develop my business and do a good job in daily marketing.
20 19 has passed. In the new year, I will always adhere to the "empty cup mentality", study modestly and continue to work hard. In the future work, I should also strive to do the following:
First, establish the spirit of dedication and selfless dedication.
Bill Gates once said, "When I wake up every morning, I will be extremely excited and excited to think of the great impact and changes that my work and technology will bring to human life." So what made his career? What created his wealth? It is responsibility, it is vitality! I think responsibility is a kind of attitude towards life, a manifestation of cherishing the future and loving one's job, and vitality is the perfect embodiment of responsibility. It is a powerful force to achieve our cause, giving us sufficient motivation and courage to walk in the forefront of our posts, creating first-class performance for us and building a harmonious enterprise for us. Responsibility promotes development, and vitality makes a career. I will start from the small things around me, and from this moment on, I will shoulder my responsibilities, make my work full of vitality, work hard and gain more wonderful and miracles!
The second is to strengthen business knowledge learning and raise awareness of compliance management.
As front-line staff of outlets, it is the most practical task for our counter staff to effectively improve their professional quality and risk prevention skills, comprehensively strengthen counter marketing and counter services, and play a bridge role between customers and banks. Therefore, in the counter work, we insist on being a "person with will". Strengthening the awareness of compliance operation is not an empty talk. Sometimes I always feel that some rules and regulations are restricting the handling of our business and the development of our business. Come to think of it, it's not like this. The establishment of various rules and regulations is not a product of imagination, but an evaluation based on many practical work experiences and lessons. Only by following various rules and regulations can we protect our own rights and interests and safeguard the rights and interests of our customers.
Third, strengthen the implementation of rules and regulations and the awareness of supervision and prevention.
Whether the rules and regulations are implemented or not depends on the employees' clear understanding and proficiency in various rules and regulations. It is a taboo for all industries to follow the rules and avoid them. As for the implementation of rules and regulations, as far as front-line tellers are concerned, they should start from me, correctly handle each business, carefully review each account, supervise the legal compliance of authorized business, strictly implement the safety precautions of business operating system and resist all kinds of illegal operations. Stick to the rules from beginning to end. Only in this way can our system be implemented and our capital security be guaranteed. No matter how good the system is, if it is not implemented well, it will go to the opposite side.
I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that requires youth and dreams to pursue, and there is a pursuit that requires hard work and hard work. I hope that the China Merchants Bank I am engaged in will always be young and magnificent, and will always prosper and develop!
Self-evaluation of bank teller's work 5
Looking back on 20 years, I have worked in _ _ branch and business department for _ _ days. In these days, the bank teller's job evaluation earned more than 100 million cash from me and paid more than 10 million. No counterfeit money can escape my eyes. There are not a few customers in contact form. Some can resolve the fog with a calm tone, and some can cross the sea with a bright smile. No, I use exaggerated and technical expressions to frustrate their rudeness and appease their hearts. I love my job and enjoy it. I am good at finding beauty in my work. During this year, I met many customers with added value. One is smiling like Ahn Jae Wook, the other is charming like Hu Jun, and the other is a dignified version of Daniel Wu. I like being clean and tidy in my life. In the evaluation of the work of bank tellers, I will never let any residual banknotes mix into the new banknote team. In my spare time, I will clean the outlets spotless and flush the toilet with fragrance and reflection. In line with the motto that a good memory is better than a bad writing, read the documents carefully every time and record the new operations and new businesses in your personal notebook for future reference; I am eager to learn. Over the past year, I have approached atm actively, cared about it, felt it, finally got familiar with its temper, and took the initiative to take care of it on holidays. Everyone is on fire and every household is safe. As long as there is a new product, I will contact it as soon as possible, in case I don't know how to use it as a last resort. Cherish life cherish life bank teller job evaluation, for the second door, I always follow the file steps to simulate the practice at the first time, execute it in a formal format, and become a habit with a brand-new attitude; Know yourself and know yourself, and you will win every battle. Because our generation has more potential for internet addiction, I always browse other banks.
The bank's home page and the latest financial report, so as to find inspiration at work, cultivate yourself and do something for the society.
Time is running out! Come and go in a hurry Although I always feel tired, the time old man always doesn't feel tired and runs away narcissistically every day! Looking back on this year, there are many feelings-I have served _ bank for a whole year, and _ bank has also given me something that others envy-happiness! Increase the results of your work-you have done what others have not done.
From normal class to handover, I do it in a down-to-earth manner and feel it with my heart. What I feel most is "correct attitude and abide by rules and regulations;" Respect the leadership and obey the arrangement; Unite colleagues and ask for advice modestly; Clear goals and down-to-earth. "
After a year of work practice, I deeply understand the meaning of "counter work is the first image of a bank". Our image directly affects customers' first impression of our bank, which is related to whether we can retain customers, and more importantly, whether we can retain customers. This requires us to have a high comprehensive quality, and we must earnestly adhere to the service tenet of counter work, "warm and thoughtful, patient and meticulous, do every business for customers and satisfy them."
One year's work has made me deeply realize the seriousness of lack of business knowledge. This prompted me to learn more new things and make my business knowledge more comprehensive. Although we have increased a lot of business, the only way to ensure the continuous growth of our bank (even if it is only to ensure our preferential treatment) is to continuously increase business. This requires me to absorb new knowledge to work smoothly and keep up with the pace of our bank.
To be a qualified counter clerk, it is not enough to have comprehensive business knowledge, but also to cooperate with active, enthusiastic and patient service. The most important thing in our work is to "greet and communicate with customers actively" according to the manager's requirements. I always take the initiative to introduce our business information and new products to some customers.
Good working attitude, business knowledge to keep up, but also need a good working atmosphere. The most important thing to create a good working atmosphere is to unite colleagues. Uniting colleagues is not eating and drinking, nor not arguing, but understanding and respect. Ask with an open mind, help each other, study together, and work together to get along well. After this year's hard work, I have greatly improved myself. First of all, I have increased my enthusiasm and pride in my work, especially when dealing with difficult business problems and difficult customers. Secondly, I improved my quality. Working at the counter made me understand that a person's life is to save "knowledge, experience and cultivation". The more you save, the higher the interest and the greater the return. Thirdly, I improved my interpersonal skills. After communicating with different customers, my knowledge, courage and talent have increased, my communication skills are also very strong, and my interpersonal relationship has been handled better and better.
Add a little bit of your idea-let the work give full play to your knowledge advantage.
The care and help of the leaders made me like this job more, which increased my pressure and my motivation.
I gradually grow and mature in my study and work, but I clearly realize my own shortcomings and need to improve my psychological quality, technical quality and comprehensive quality. Set new goals for yourself in the new year.
1, consciously strengthen learning, learn business theory, learn business practice, learn from colleagues around you, and improve yourself in all directions.
2, down-to-earth work, improve work initiative, not afraid of foreign affairs, not afraid of many things, not afraid of small things, in the practice of bit by bit to improve and improve themselves.
3. Improve one's own cultural accomplishment and strive to become an excellent banker.
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