"9695 18" is a fraudulent telephone that uses the similarity with the customer service telephone number "955 18" of China People's Property Insurance Co., Ltd., and the difference between these two numbers is only two digits. It is suggested to distinguish them so as not to give fraudsters a chance.

When the fraudulent telephone number "9695 18" is dialed in, usually the liar will say a lot of accident insurance and pay 100% for everything. I told you that an old customer of a certain card gave you an insurance by lottery, and then I told you that you are an old customer and other favorable comments, and I told you some personal information such as your ID number to help you confirm it. If you have a little awareness of prevention, you will know that this is a lie.

Extended content: The number "955 18" is the service hotline of China People's Property Insurance Co., Ltd.

On July 4th, 2000, China People's Property Insurance Co., Ltd. took the lead in opening a 365-day *24-hour 955 18 hotline service in 324 cities across the country, with more than 2,000 lines and 291person, covering the vast urban and rural areas of the country. This special line combines advanced call center technology with standardized international quality management experience. No matter when and where you call 955 18, you can get in touch with the branches of the local people's insurance company and get warm, thoughtful, high-quality and efficient insurance services.

At present, 955 18 mainly provides customers with a number of basic services: accepting reports, consulting customers, booking insurance, reporting complaints, rescuing and returning to customers. At the same time, combined with local advantages and product characteristics, some branches have also launched mobile phone short message service; Innovative services such as customer claims processing and inquiry, vehicle maintenance concessions, major customer clubs, and emergency rescue for casualties.

In order to ensure the continuous improvement of the management and service level of the 955 18 dedicated line, in 2002 and 2003, the company carried out the ISO9000 quality management system certification and the 100-city service competition on the 955 18 dedicated line, and established a service quality control system consisting of standardized service management, digital index management, system load management, shift management and personnel performance management.