Responsibilities of the bank lobby assistant:
1. Accept customer inquiries and guide customers: enthusiastically answer customer inquiries and guide customers to handle business. For example, when a customer needs to open an account, change his account name or change his seal, he should inform the customer of the information he needs to provide, guide the customer to fill in the account opening application form and seal card, and guide the customer to open an account or change his account name after collecting all the information; When the relocated households come to handle the transfer business, guide them to fill in the application form for opening an account; When the passenger flow is large, timely guide customers and guide customers to use atm machines to withdraw money.
2. Assist the supervisor to mediate disputes: assist in the management of outlet services according to the civilized service standards of banks. When a customer has a dispute with the teller in handling business, he can invite the customer to a place that does not affect other customers: if it is his own fault, apologize as much as possible to resolve the contradiction; If it is the customer's fault, it is necessary to explain the truth and resolve the contradiction.
3. Assist in issuing and recovering bank-enterprise statements: when settling accounts to handle business, issue or recover bank-enterprise statements, submit the recovered bank-enterprise statements to the supervisor every night, and check and keep the outstanding accounts.
4. Responsible for cash adjustment and teller's receipt of vouchers: perform teller's duties 10 1, be responsible for teller's cash adjustment, issue important blank vouchers used by tellers, and ensure that the accounts are consistent with the facts according to bank regulations.
5. Others: Pay attention to the sanitary condition of the business hall, clean up the scraps of paper and cigarette butts on the ground in time, and keep the suggestion books, publicity materials and convenience facilities of outlets in order and maintain them. Pay attention to the dynamics of business premises, report any abnormal situation in time, and maintain the safety of customers' funds and outlets. Responsible for sending and receiving office supplies, and do some auxiliary work when the counter business is particularly busy.
: the role of banks
A bank is an enterprise dealing in money, and its existence is conducive to raising and financing social funds. It is a very important member of financial institutions.
Banking business:
(1) It collects idle monetary funds and small monetary savings in the society by absorbing deposits, and then lends them to people who need to replenish money in the form of loans; Here, banks act as intermediaries between lenders and borrowers.
(2) Banks handle the payment and settlement of money for commodity producers and merchants, and are also payment intermediaries. In short, banks play the role of credit intermediaries.