China Finance News on May 27 (education teacher Ling Wei and intern Yang Ruishi) "False propaganda" and "difficulty in refunding" have been criticized in the online education industry.

Recently, Xuehui.com has received complaints from students: "It is easy to register, but difficult to get a refund, and 15% of the fee will be charged even if there is no class for a day."

Data from a third-party complaint platform shows , as of May 20, the platform has received more than 4,400 complaints involving Xuehui.com, with complaints including "no refunds", "false propaganda", "overlord clauses", "inducing consumption" and many more

Sky Eye detection shows that the operating entity of "Xuehui.com" is Beijing Xuehui Network Education Technology Co., Ltd.

As for the content of the above complaints, the company stated in its reply to China Net Finance that based on business traffic and the number of students, the complaint rate of Xuehui.com is equivalent to the industry (average) level. After internal repairs, the company found that Due to layoffs and other reasons after the outbreak, service capacity is slightly insufficient, and indeed normal service needs have yet to be met

Sales teachers exaggerated and falsely promised to pay fees before signing up, and were directly blocked

Public information shows that Xuehui.com is a professional "online learning platform" and has established 50 online learner service centers in major cities across the country, with a total of more than 500,000 learners.

The courses are classified into "academic training", "on-the-job graduate school", "civil servant", "personnel manager", "economist", etc.

According to incomplete statistics from academic teachers, in just 10 days from May 5 to May 15 this year, the number of complaint posts about "Xuehui.com" on a third-party complaint platform surged. Hundreds.

On September 14, 2020, when a student consulted on the official website of Xuehui.com about academic qualification improvement, a teacher surnamed Wang said many times: "The application policy is loose and the exam is very simple. It takes one and a half years to apply for the certificate; The head teacher provides one-on-one guidance" to induce application.

"After I repeatedly inquired about the application conditions (there was no social security at the time), the difficulty of the exam, etc., (the teacher) promised to use social security to prove that she could solve the problem, or to get the exam in advance before the exam. The answer, etc.,'the trump card' completely eliminated my worries

"

But after the student paid the tuition, he consulted again on January 14, 2023 for the April exam and found out. WeChat was hacked by a teacher surnamed Wang. After that, he contacted Xuehui.com customer service many times, but no application, registration, or study guidance was accepted

The student said that Xuehui.com’s so-called “class WeChat group, the head teacher "One-to-one guidance" does not exist. There has never been a "class WeChat group" added from the beginning. Customers' calls will be answered by robots. Customers of the Xuehui.com APP are also robots, with human hands

In this regard, Beijing Xuehui.com Education Technology Co., Ltd. responded to China Net Finance and stated that according to the internal compliance management regulations of Xuehui.com, the "sales caliber" presented by these students is absolutely prohibited.

“Internal regulations: It is prohibited for teaching consultants to exaggerate publicity or lie about test papers in the sales process. Once any violations are discovered, they will be dealt with strictly.

Those who seriously involve legal liability will also be punished. Internal personnel will be jointly and severally held legally responsible.

However, if individual sales do violate regulations and exaggerate their propaganda, whether it is personal problems or internal management negligence, they must bear corresponding responsibilities and actively solve student problems.

”

The company stated that after discovering the complaint on the platform, it first confirmed the student information internally. The trainees signed up in September 2019, but then the service was interrupted due to the resignation of the sales contact. After sending a letter from the station with basic service information and a self-examination notice to the students, the students were ultimately dissatisfied with the Xuehui.com service because the students did not check it in time. "During this period, the handover was insufficient, and the service team did not grasp the student's situation and solve the problem in time. This is

"

It is worth noting that Xuehui.com's sales teacher Complaints about exaggerated propaganda and false promises don’t stop there. Not long ago, on May 16, there was a complaint that the sales staff of Xuehui.com promised that "I have a secret paper before the exam, and I am guaranteed to pass the exam." When the sales teacher filled in the relevant information, he deliberately filled in false information to help him pass the exam. Related Reviews.

"Later, I learned from other Xuehui.com students. "

"

In addition, many students reported to Xuehui.com that "the quality of courses, loan guidance, and services are poor. "Not in place" and other issues.

On the aforementioned third-party complaint platform, some students filed collective complaints against Xuehui.com for "deceiving consumers and overbearing terms". As of May 20, 2023, the The number of collective complaints is nearly 500.

Lawyers claimed that multiple illegal promotions were suspected of violating the Advertising Law

In response to the content of student complaints, China Online Finance and Economics teachers recently conducted an investigation and interview.

After the academic teacher clicked on the official website of Xuehui.com to enter the consultation interface, the customer service staff responded quickly.

The customer service told the academic teacher during the communication, “This is a national qualification examination. If you want to get a qualification, we have courses for different basics. Can go into detail about how to study for exams.

”

Wang Beibei, senior partner of Beijing Yingke Law Firm, said that the customer service staff’s repeated hints of “getting the certificate once” and “passing it once” in their expressions are suspected of Violation of the "Advertising Law"

Article 24 of the "Advertising Law" stipulates that education and training advertisements shall not pass admission or examinations, obtain degree qualifications or certificates, and shall not expressly state the effects of education or training. Or an implicit guarantee promise.

“The customer service said that each foundation can choose different courses, and if you pass it in one time, you are guaranteed to pass the course exam and obtain a degree through the courses he recommended, which is suspected of violation. Relevant provisions of the "Advertising Law", relevant provisions of Article 58

"

After the first marketing by the customer service staff, a salesperson who called himself "Mr. Liu of Xuehui.com" After dialing the phone number of the academic affairs teacher, when the academic affairs teacher asked the teacher about "improving junior college qualifications", Teacher Liu told the academic affairs teacher: "I recommend applying for the Chinese language and literature major of one university or the administration of another university. major. Because these two majors do not require high scores.

The biggest advantage of the Chinese literature major is that you can get your certificate quickly. In Beijing, you can get an undergraduate certificate in about one and a half to two years.

In terms of pass rate, these two majors currently have the highest pass rate among all undergraduate majors in the country.

”

During the exchange, Teacher Liu emphasized that the most important thing is how to pass the exam.

Specifically, about a month before the exam, the class teacher issued The pre-exam "crosstalk" (including full-scale mock papers) mainly focuses on the key and difficult knowledge of each subject.

The pre-exam mock papers are summarized by the teachers of the teaching and research team, covering 80%-90% of the test points. The quality is high.

“After the exam, the teachers of Xixuehui.com compared the previously mentioned content with the test points and calculated the consistency rate. This is equivalent to the secret test questions before the exam.

”

The teacher recommended the academic teachers to apply for Huiwang’s “VIP Class Type”. “The teachers in the teaching and research team are full-time teachers with more than 5 years of their own work experience, and there are no part-time jobs.

Don’t worry about failing the exam. Because there is no need to run to a high score. An undergraduate diploma with a score of 90 points is exactly the same as someone else's undergraduate diploma with a score of 60 points. There is no difference.

Usually, if you follow the teacher's pace, there is no problem in getting 60 points in the exam.

"

Lawyer Wang Bei said that the salesperson claimed that "the pre-exam mock test paper covers 80%-90% of the test points before the exam" and "it takes about one and a half years to complete." Can obtain a bachelor's degree certificate" and other behaviors, if the content is different from the actual situation in Article 24, Item (1) of the "Advertising Law" "Enter a higher education, pass the examination, and obtain a degree qualification

" , and is also suspected of false propaganda.

It has been sued by students for multiple claims due to education contract disputes

After inspection by Tianyan, the operating entity of "Xuehui Network" is Beijing Xuehui Network Technology Co., Ltd. , the company was established in October 2014 with a registered capital of 1 million yuan.

Beijing Yuyang Information Management Co., Ltd. is the major shareholder holding 45% of the shares, and Beijing Miaopingwu Information Management Co., Ltd. is the shareholder. The second shareholder holds 35% of the shares, and Beijing Hongyan Information Management Co., Ltd. is the third shareholder holding 20% ??of the shares.

Perspective diagram of the equity relationship of Beijing Xuehui Network Technology Co., Ltd. (

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